Testimonials for W3C's Recommendations - VoiceXML 2.0 and Speech
Recognition Grammar Specification (SRGS)
These testimonials are in support of W3C's Recommendations - VoiceXML 2.0 and Speech
Recognition Grammar Specification (SRGS).
Aspect Communications is
committed to open, standards-based contact center solutions. We believe
VoiceXML 2.0 can contribute to the renewed market interest in Interactive
Voice Response solutions and speech applications. By integrating VoiceXML 2.0
into both its traditional and next-generation IVR platforms, Aspect is
offering its customers increased flexibility, portability, and investment
protection.
-- James Barnett, Chief Architect, Customer
Self-Service Products, Aspect Communications
As a key participant on the W3C
Voice Browser Working Group and a longtime supporter of open standards,
Comverse is pleased to contribute to and endorse VoiceXML 2.0 and the Speech
Recognition Grammar Specification as W3C Recommendations. The ratification of
these standards allows Comverse to quickly and simply interchange speech
recognition technologies in order to provide its customers with the best
language recognition performance in each of the 100+ countries in which it
does business. Comverse's vision for total communication is a borderless
world where people are free to communicate in the way that is most
appropriate and convenient for them. VoiceXML 2.0 and SRGS are major steps
forward in realizing this goal.
-- Andy Wulff, Chief Technology Officer, Comverse
Americas
Genesys is a long time
supporter of VoiceXML, and is delighted that VoiceXML 2.0 has reached W3C
recommendation status. As the world leader in open standards-based voice
platforms, Genesys is committed to support VoiceXML and believes that open
standards are the future for telephony and speech applications. This
milestone is a key measurement in continuing the industry's evolution toward
open standards-based technologies. Genesys looks forward to continuing its
support of future advances in VoiceXML.
-- Paul Segre, Chief Technology Officer, Genesys
Telecommunications Laboratories, Inc.
HP congratulates the W3C
Voice Browser Working Group and the interactive media industry on reaching
the VoiceXML 2.0 Recommendation. The completion of the very first open
standard for voice services is a significant milestone in the
telecommunications as well as Internet industries. Network and service
providers are moving away from cumbersome, proprietary technologies and
relying more on modular, standards-based solutions for the speed and
flexibility they need to serve customer demand. Through our OpenCall Media
Platform, HP enables customers to reduce cost and simplify change using
VoiceXML in a carrier-grade environment.
-- Ed Verney, Director of Interactive Media
Platforms, HP
VoiceXML 2.0, which has been
key in the growth of speech applications by providing a standards-based
framework, allows businesses to deploy applications today that leverage
existing development skills and resources. Because it allows speech
deployments to be built over a standard web-application infrastructure,
VoiceXML also provides a clear upgrade path as applications grow - unlike
closed, proprietary languages. VoiceXML forms the foundation for IBM's voice
middleware, including WebSphere Voice Server and WebSphere Voice Application
Access. By committing to open standards, we provide a clear path to future
upgrades that leverage existing skills, allowing enterprises to extend their
infrastructure. This commitment, and the W3C's work, is driving us toward the
next phase of speech interaction and in the near future,
multimodality.
-- Igor Jablokov, Program Director, IBM Pervasive
Computing, IBM
As a leading player in
speech technologies and voice platforms, Loquendo believes that VoiceXML 2.0
and SRGS 1.0 Recommendations are an essential step forward in promoting the
speech application market. Indeed, it will boost the speech market, by
enabling service providers, content creators, operators and voice portals to
deliver a much richer user experience.Loquendo high-quality, high-performance
technologies and platforms power over 2,000,000 calls every day in the
telecommunications and enterprise markets throughout the world and guarantee
solutions in 15 languages. Loquendo is very pleased to contribute to the
development of this specification, and will continue to give a strong support
to W3C and VoiceXML Forum activities.
-- Daniele Sereno, Vice President Product
Engineering, Loquendo
W3C Speech
Interface Framework is crucial to Microsoft's vision of making speech
mainstream. We have implemented SRGS, SSML and SI into Microsoft Speech
Server 2004 that integrates speech into HTML through SALT. Such a seamless
integration with HTML has enabled our customers to extend their existing
investments from desktop to multimodal and telephony voice access in a
single, cost effective step. Microsoft Speech Server also provides
development tools in the popular Visual Studio .NET environment, paving the
way for Speech Interface Framework to be adopted by the mainstream Web
developers. Today's recommendation on SRGS is indeed an exciting first
step.
-- Xuedong Huang, General Manager, Speech
Technologies Group, Microsoft Corporation
Motorola strongly supports
VoiceXML 2.0 and commends the W3C Voice Browser Working Group for its efforts
in developing this specification and bringing it to Recommendation status.
VoiceXML greatly simplifies the process of creating and deploying voice
services and is undergoing broad adoption across the industry for a wide
range of applications. In the future, VoiceXML will provide the basis of
multimodal-enabled services, combining the benefits of voice with visual and
pen/stylus-based interaction to further simply and enrich information
services delivered to wireless devices.
-- Mark Randolph, Director of Technology Planning
and Commercialization, Motorola Labs
Since hundreds of our
customers have already deployed speech solutions using VoiceXML, Nuance
appreciates its ability to make speech application development simpler and
less costly. We are very pleased with the World Wide Web Consortium's (W3C)
decision to advance VoiceXML 2.0 to official recommendation status. The
standardization of VoiceXML 2.0 will meet a real market need for open speech
standards and accelerate the adoption of speech technologies
worldwide.
-- John Shea, Vice President of Product Marketing
and Management, Nuance
Openstream offers multimodal
solutions based on its carrier-grade Smart Messaging Platform. The Platform
implements both VoiceXML 2.0 as well as the XHTML+VoiceXML (X+V) to support
multimodal interaction. Openstream believes VoiceXML is an important standard
and is proud to be part of the W3C-led effort to ensure the standard can be
implemented ultimately in real world multimodal solutions.
-- Raj Tumuluri, President, Openstream
Inc
ScanSoft
congratulates the W3C Voice Browser Working Group on reaching the
Recommendation milestone for VoiceXML 2.0. It is clear that these developing
standards are integral to the development of advanced technologies that
change the way we communicate, from interactive voice response solutions to
in-vehicle automotive applications. Businesses and consumers alike will
benefit from the VoiceXML-based speech-enabled applications. ScanSoft is
committed to VoiceXML and the W3C processes for standardization. Our
SpeechWorks Family of ASR, TTS, and dialog solutions are uniquely optimized
to support VoiceXML 2.0 and enable our partners to deliver industry-leading
platforms, solutions,and services that are revolutionizing the business of
speech.
-- Steve Chambers, Senior Vice President and
General Manager Network, Speech Solutions, ScanSoft
VoiceXML 2.0, built on
the Web foundation of HTML and JavaScript, is rapidly transforming the
proprietary telephone network to an open architecture. While just having
reached recommendation status today, more than 1 in 10 people in the United
States have already called a VoiceXML application; by next year the number
will increase to 1 in 4. As the universal mark-up language for the phone,
VoiceXML uses Web data and voice recognition to deliver personalization to
callers, low-cost phone sites for enterprises and new services for consumers.
The combination of voice-over-IP and VoiceXML will unleash the creativity and
pace of the Web to transform the telecommunications industry to an entirely
open standards-based network.
-- Brad Porter, Director of Engineering, Tellme
Networks Co-Editor, VoiceXML 2.0
Five years ago, we
launched the VoiceXML Forum with the goals of making voice applications
easier to develop and less expensive to deploy by leveraging existing
internet standards and infrastructure. Today, as VoiceXML 2.0 becomes a W3C
Recommendation, we see widespread adoption of the new standard, sparking a
level of innovation in applications never before seen in telephony. At
Vocalocity, we have designed and deployed a highly customizable and
extensible software platform that would not have been possible without
standards like VoiceXML 2.0. As a result, our OEM and System Integrator
customers enjoy lower costs and more efficient use of their resources.
-- Ken Rehor, Chief Architect, Vocalocity;
Co-Editor, VoiceXML 2.0; and Member of Founding Team, VoiceXML
Forum
VoiceGenie Technologies
is delighted that the VoiceXML 2.0 Specification has achieved full W3C Recommendation status, and applauds the diligence of the contributors
to this effort. As a participant in the
W3C Voice Browser and Multimodal
Interaction Working Groups, and as a board member of the VoiceXML
Forum, VoiceGenie remains strongly commited to the support of open standards
such as VoiceXML 2.0, SRGS and
SSML. The VoiceGenie framework
provides complete support for VoiceXML 2.0 and integrates a selection of industry-leading ASR and TTS
resources. World-class customers
including AT&T, Verizon, Oracle, Scotiabank and hundreds of others have selected the VoiceGenie framework
for critical applications including
customer care, directory assistance automation, retail services, voice activated dialing and more. VoiceGenie fully supports the work of the
W3C and the VoiceXML Forum, and looks
forward to continued rapid growth in the
deployment of applications based on the
open standards delivered to industry by
the W3C.
-- Stuart Berkowitz, President and CEO, VoiceGenie
Technologies.
The release of the W3C
VoiceXML 2.0 specification is another significant milestone in the explosive
growth of VoiceXML. Prior to VoiceXML, Interactive Voice Response (IVR)
platforms were proprietary IT islands - disconnected from mainstream IT
infrastructure. VoiceXML and the W3C CCXML standard efforts bring IVR into
the world of modern, integrated IT solutions. As a result of this progress,
over 200 enterprise customers have already replaced proprietary IVR platforms
with Voxeo VoiceCenter VoiceXML and CCXML platforms and hosting
services.
-- Jonathan Taylor, President and CEO, Voxeo
Corporation
Voxpilot is
delighted that the VoiceXML 2.0 specification has reached W3C Recommendation,
thereby establishing it as the industry standard language for the delivery of
Web-based content and applications via the world's telephones. VoiceXML 2.0
is a key technology in Voxpilot's product suite. By integrating the Voxpilot
VoiceXML browser, any telephony or media platform can be enhanced to support
an open standard Web model for IVR delivery. The Voxpilot Telecom Solution
enables any operator to become a voice service provider, as proved recently
by Swisscom and Monaco Telecom. As an active member of the W3C Voice Browser
Working Group, Voxpilot has made a significant contribution to the
standardization of VoiceXML and continues its support for future evolutions
of the specification.
-- Dr. Dave Burke, CTO, Voxpilot Ltd.
About the World Wide Web Consortium [W3C]
The W3C was created to lead the Web to its full potential by developing
common protocols that promote its evolution and ensure its interoperability.
It is an international industry consortium jointly run by the MIT Computer Science and Artificial
Intelligence Laboratory (MIT CSAIL) in the USA, the European Research Consortium for Informatics and
Mathematics (ERCIM) headquartered in France and Keio University in Japan. Services provided
by the Consortium include: a repository of information about the World Wide
Web for developers and users, and various prototype and sample applications
to demonstrate use of new technology. To date, nearly 400 organizations are
Members of the
Consortium. For more information see http://www.w3.org/