Memory barriers stop many users from using products or accessing help or content.
People with any impairment that affects memory or language can find it difficult or impossible to overcome memory barriers.
For example, many users have an impaired short-term memory. On average people can remember 7 letters or items at the same time. A person with an impaired working memory may be able to remember one to four pieces of information at the same time (depending on the extent of the impairment). If they need to remember other tasks, such as track what they have done, they are likely to make mistakes.
Avoid barriers such as:
- navigating voice menus that involve remembering a specific number or term,
- remembering numbers while processing words on a voice menu,
- transcribing text, or
- remembering passwords.
Allow users access to content, services or help, without using processes that rely on memory. Make sure there is an easier option for people who need it.
Design Patterns for this Objective
- Provide a Login that Does Not Rely on Memory or Other Cognitive Skills
- Allow the User a Simple, Single Step, Login
- Provide a Login Alternative with Less Words
- Let Users Avoid Navigating Voice Menus
- Do Not Rely on Users Calculations or Memorizing Information