Final Report – Customer Experience Digital Data Layer v1.0 Ready!

The v1.0 of Customer Experience Digital Data Layer is now ready in the form of a W3C Community Group Final Report. 14 months, 102 participants, 56+ organizations’ input has helped get the specification into its current form – it is … Continue reading

Industry data to add flexibility to Customer Experience specification

The coming of age of business use of Internet was primarily driven by content publishing and electronic Commerce, and in the latter space, Retailers led the charge, closely followed by the Travel industry. These businesses also became the primary users … Continue reading

Four subgroups, aggressive timelines – customer experience digital data work is seriously underway

Following the face-to-face meeting at Google offices on January 16th, when the broader group got its first chance to review the specification as it stands, an additional subgroup – “Core Object & Syntax Review” was formed to take in additional … Continue reading