2020 website redesign/users

From W3C Wiki

Confirm who the users are and their weighing

[started: 2020-03-19 / completion: 2020-04-14]

If Studio 24 can understand our users, their motivations and needs they’ll have a really strong platform on which they can design a successful site.

(note from Gerald: I suggest using the order in the User stories section to indicate our intended weighting of prioritized users, then removing the list below. I started to rework the User stories accordingly but am leaving this section for now since it has details not yet integrated into the User stories)

  1. Members
    1. Advisory Committee Representative (Member rep)
    2. Member employee
    3. Advisory Board Member (Elected reps)
  2. Prospective Members
    1. Management: Why is joining W3C worth my money?
    2. Engineer: How would joining W3C help my project? How do I convince my company to join?
    3. Lawyer: What are the legal obligations and risks of participation?
  3. Group participants
    1. W3C Group participant
    2. W3C Chair
    3. W3C Spec Editor
    4. W3C Invited Expert
    5. W3C Translator?
  4. Web developers & designers
    1. Intermediate Web developers: have a better grasp of W3C, awareness of upcoming new technologies, and guidance on how to bring input and feedback to the standardization process.
    2. Expert Web developers: convert them into active contributors to W3C work, either via spec contributions, issue discussions, MDN documentation and test case development.
    3. Technical Contributors: Give more exposure to their work and their influence on the Web, and encourage them to expand their commitment to the W3C mission.
    4. Web influencers, DevRel teams: convince them of the value of helping grow the W3C community and expand the reach of our messages.
  5. Internal
    1. W3C Staff (including W3C Group Staff Contact)
    2. W3C Evangelist
    3. W3C Chapter
  6. The Financial Supporter
    1. Grassroots - small donations from web developers
    2. Sponsors - info about sponsoring W3C meetings and activities
    3. Funders - why W3C is worth supporting through large grants
  7. Press
  8. Other
    1. Beginner Web developers: give them general awareness of what W3C is, what it does, how it works, and that it can be interacted with. Orient them toward our offering of tools (validators) and learning material (W3Cx, MDN).
    2. The Jobseeker
    3. The Casual user

[2020-04-14: list shared in basecamp (non-public link)]

Creating user stories

To each user are stories established, and for each, we will need to be listing the core information needed for it to have a successful outcome.

Some users don't have secondary information or multiple stories share the same secondary information - such as:

  • Related learning resources
  • Related news
  • Related groups
  • Information on Membership

Including disabilities as one of the user characteristics

Per Léonie Watson, we need to make sure that disabilities and other accessibility needs are represented across the different user roles. It is important not to define user roles that are just about a particular disability, but instead to include disability as one of the many characteristics that form part of an existing user role.

The characteristics we should incorporate into the user roles/stories include:

  • Deaf or hard of hearing
  • Blind
  • Low vision
  • Learning disability
  • Reading difficulty
  • Autistic Spectrum Disorder (ASD)
  • Dexterity/motor control difficulty
  • Inability to use arms or hands

We ought to include each disability in at least two roles (more would be better).

Example

As a developer who is Dyslexic
I want to quickly and easily find information on a standard
So I can implement it into my product

Core information:

  • Overview
  • I want to be able to read and understand the information.
  • I want to know if it's suitable
  • I want to see examples
  • Understand How to use it
  • Support
  • View specifications

Secondary information they may be interested in:

  • View testimonial
  • Ability to share it
  • What is a standard

Template

As a @@ with a $disability
I want @@
So I can @@

Core information:

  • @@
  • @@
  • @@

Secondary information they may be interested in:

  • @@
  • @@
  • @@

User Stories

[started: 2020-03-19 / completion: 2020-04-16]

Coralie submitted the stories (non-public link) to Studio 24 COB 2020-04-17

Members

W3C Advisory Committee Representative

Note: The W3C Advisory Committee Representative is the point of contact between W3C and the W3C Member they are an employee of.

As an Advisory Committee Representative with low vision

  • I want to know which members of my organization are participating in which groups at W3C
  • I want to add people from my organization to W3C work groups
  • I want to remove people who are no longer working for me or authorized to participate
  • I want to see all the open questionnaires for AC reps so I can answer them
  • I want to see the calendar of meetings so I can plan travel

So I can be an active member of W3C

Core information:

  • Join request queue
  • Reviews, votes, other questionnaires
  • Organizations' groups
  • Calendar of events

Secondary information they may be interested in:

  • Information for new AC Representatives
  • List of current W3C Members
  • Member Standards Promotion
  • Membership Administrivia

________________

As an Advisory Committee Representative who is blind

  • I want to view our member contract
  • I want to know when member fees are due
  • I want to see the history of bills and payments

So I can manage our organization's membership fee payment

Core information:

  • Member contract
  • Billing history

Secondary information they may be interested in:

  • Information for new AC Representatives
  • List of current W3C Members
  • Member Standards Promotion
  • Membership Administrivia

Member employee

As a new member with a learning disability
I want to get an understanding of what I can/can't do
So I can quickly get participle and make a positive contribution

Core information:

  • Participant guidebook and FAQ
  • Testimonials from Member in the same business or competitors
  • W3C Groups; joining groups
  • Vision and strategic planning
  • Discussion Forums

Secondary information they may be interested in:

  • Blogs
  • Code of Conduct and Professional Ethics
  • My account

Account Holder

As an account holder with autistic Spectrum Disorder (ASD)
I want to easily access my account information
So I can review/update my details quickly and easily

Core information:

  • My account: Contact info / profile page / edit forms
  • Password changing info
  • List of groups I am participating in

Secondary information they may be interested in:

  • If my company is a W3C member, who is my Advisory Committee representative?
  • Code of Conduct and Professional Ethics

Group participants

Group Members

As a group member with a reading difficulty
I want to find/view and participate in groups/meetings
So I can be an active member and ensure my contribution is as effective as possible

Core information:

Secondary information they may be interested in:

  • Discussion Forums
  • Participant Guidebook and FAQ
  • Code of Ethics and Professional Conduct

Translator

As a volunteer translator with low vision
I want to quickly gather information and assets
So I can contribute volunteer translations to help deliverables reach the widest possible audience.

Core information:

Secondary information they may be interested in:

  • W3C Chapter per region
  • About W3C
  • Homepage of W3C activities on Internationalization, Accessibility

Prospective Members

Management

As a potential member with a learning disability
I want to see the benefits of membership
So I can make an informed decision about joining W3C

Core information:

  • Reasons why a potential member needs to join W3C. It’ll be by industries and by technologies
  • Why W3C and the web are important?
  • Merits of joining W3C
  • Success use cases of their competitors (Member Testimonial works)

Secondary information they may be interested in:

  • List of current W3C Members
  • List of W3C work groups
  • Vision and strategic planning

Engineer

As an engineer who is blind
I want to watch new technologies relevant to my needs
So I can decide when and why to invest in shaping or adopting them

Core information:

  • Availability of the new technology on the market
  • Clarity on benefits/risks for early-adopters
  • Applicable best practices
  • Packaged information for non-technical people

Secondary information they may be interested in:

  • @@
  • @@
  • @@

Lawyer

As a lawyer with an inability to use arms or hands
I want to understand the legal implications of W3C participation for my organization
So I can advise accordingly

Core Information:

  • Membership agreement
  • Patent policy
  • Process document
  • Work Groups charters
  • Copyright policy
  • Trademark policy

Secondary information they may be interested in:

  • @@
  • @@
  • @@

Potential contributors

Technical Contributors

As a developer who is deaf or hard of hearing
I want to be able to give feedback/share knowledge
So I can make the standards match my needs

Core information:

  • Where and how to give feedback to the relevant technical specifications
  • Visibility on the impact of my feedback

Secondary information they may be interested in:

  • Work group process info
  • Work group participation info

Implementers

As an engineer with reading difficulty
I want to find the latest version of a W3C specification that I've heard about
so that I can write code for my implementation based on the version of the specification that is most relevant.

Core information:

  • Finding W3C specifications

Secondary information they may be interested in:

  • multiple versions of the same specification at different stability levels

Financial Supporters

Grassroots

As a possible financial supporter with a dexterity/motor control difficulty
I want convincing and information on ways I can give
So I can make a decision about giving

Core information:

  • Donate page
  • Benefit and how to become a donor
  • Buttons to donate in a secure fashion

Secondary information they may be interested in:

  • FAQ
  • Other ways to financially support W3C
  • Spread the word buttons

Sponsors

As a possible financial sponsor who is deaf or hard of hearing
I want convincing and information on ways I can give
So I can make a decision about giving

Core information:

  • List the possible sponsorship packages
  • Benefit and how to become a sponsor
  • List of current sponsors

Secondary information they may be interested in:

  • FAQ
  • Other ways to financially support W3C
  • Spread the word buttons

Funders

As a possible funder with autistic Spectrum Disorder (ASD)
I want convincing and information on ways I can give
So I can make a decision about giving

Core information:

  • Benefit and how to become a funder
  • List of possible funding opportunities
  • List of current funders

Secondary information they may be interested in:

  • FAQ
  • Other ways to financially support W3C
  • Spread the word buttons

Press and Outreach

Press

As a member of the press with an autistic Spectrum Disorder (ASD)
I want to easily gather information and assets
So I can create content

Core information:

  • Recent Press releases
  • Homepage news
  • Photo requests
  • How to contact W3C

Secondary information they may be interested in:

  • About W3C
  • How to get W3C News (subscribe to the Newsletter, subscribe to the Press list)

Authors / Developers

Dyslexic Author Story

As a developer who is Dyslexic
I want to quickly and easily find information on a standard
So I can implement it into my product

Core information:

  • I want to be able to read and understand the information.
  • Unified reference documents
  • Tutorial and training material
  • Use cases
  • List of tools available by W3C standards
  • How to adopt/implement
  • How to invest in shaping them
  • Relevance/Status of the standard

Secondary information they may be interested in:

  • Relevant learning resources
  • Becoming a member
  • Relevant groups

Low-vision Author Story

As an author with low vision
I want to quickly and easily find standards
So I can write about the ones relevant to my needs

Core information:

  • Mapping between designer needs and specs (e.g. taking into account different jargons)
  • Showcases of what new technologies enable in products

Secondary information they may be interested in:

  • W3C Press releases
  • Press and Analysts
  • Strategy funnel

Quality Assurance Author with a reading difficulty Story

As a developer with a reading difficulty
I want to do an easy self-review
So I can quickly check if my work is compliant with W3C standards (WAI, I18N, Privacy)

Core information:

  • Relevant accessibility criteria
  • Relevant Internationalization guidelines
  • Relevant Privacy and Security considerations

Secondary information they may be interested in:

  • Related Specifications
  • W3C Validators and developers tools

The learner

As someone who’s looking to learn, with an inability to use arms or hands
I want to view ways of learning and subjects
So I can choose what’s most appropriate to me

Core information:

  • W3Cx MOOCs on Front-End Web development (HTML5, CSS, JavaScript)- on edX
  • W3C tutorials from WAI, I18N, etc. (full list (updated?) in https://www.w3.org/2002/03/tutorials.html)
  • W3C training for W3C community (in development)

Secondary information they may be interested in:

  • Highlight knowledge and showcase acquired skills (on CV and resume) to get a job
  • Stay updated on latest standard’s development from W3C Developers Avenue, mainly following @w3cdevs
  • See also W3C specifications’ primers to get deeper insights on some technical works
  • Check the list of available translations (https://www.w3.org/Translations/) and enjoy the comfort of reading a W3C document in your language
  • Learn from your errors by checking your Web pages/sites with the W3C validators

The Jobseeker

As a jobseeker with a dexterity/motor control difficulty
I want to gather information and view opportunities
So I can make an informed decision about my future

Core information:

  • "We are hiring" page
  • About W3C

Secondary information they may be interested in:

  • How to get involved

___________

As a (designer | developer | engineer) who is blind
I want to build my credentials (e.g. resume) by increasing my authoritative expertise
So I can get more customers / get hired in better job positions

Core information:

  • How to get involved
  • How to get recognition for involvement

Secondary information they may be interested in:

  • "We are hiring" page
  • About W3C

Staff

Staff Content Authors

As W3C content author with a learning disability
I want to easily create/edit content within a CMS
So I can do my job efficiently

Core information:

  • Entry point to the CMS
  • Manual
  • Help and FAQ

Secondary information they may be interested in:

  • Styleguide and/or Design system
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