UT May 2015/Session Feedback/Roadmap

Priority issues

1. Improve navigation
2. Clarify if this is a linear or dip-in process
3. Provide options for reading and skimming audiences e.g. list of key actions
4. Summarize rather than repeat section intro and activity intro in sub-page
5. Reduce the wall of text
6. Add in iconography
7. Consider how integration with WAI website could be improved e.g. collapsable left hand navigation
8. Consider how to address short term planning needs
9. Provide a diary or checklist functionality

Participants

• Individual newly assigned accessibility task
• Government administrator setting up CMS policies
• Accessibility coordinator
• State policy writer
• New project manager

Themes

(from whiteboard)

Information architecture

👍 Positive

• Linear checklist is good for PM readers

👎 Negative

• Presentation order suggests action order
• 'Next' overly implies an order
• Linear checklist is bad for non-PM readers; each section/activity could be its own individual resource
• Not sure where I would find anything about 'Recruitment'
• Expect a 'Prev' if there is a 'Next'

💡 Ideas

• Provide a navigation for peer activities e.g. a grid of links to all peer activities
• Consider moving 'Integrate policy' into 'Initiate policy' activity
• When viewing last activity in section, provide body link to next section
• Add one more area for Tactical activities

Content

👍 Positive

• Key resources and related activities are helpful
• Project management wording in section titles is good
• Straight to the point

👎 Negative

• Too basic for an advanced user
• Too generic
• Too advanced for a novice user
• Not clear that Key Resources go elsewhere and related are internal
• Don't like document title - implies too much linearity; maybe 'Blue print'?
• Overview page is too long

💡 Ideas

• Include 'Activities' as a header in the section pages
• Use internal iconography to reinforce Related Resources relationship
• Use short phrase in activity and section leads rather than full introduction paragraph
• Communicate it is important to understand Risk
• Consider how gamification may be used

Look and feel

👍 Positive

• Text presentation is open
• Share link is helpful

👎 Negative

• Tabs are not sufficiently visible
• Text alignment is buggy
• Vertical presentation suggests an ordered approach
• Top navigation is suggestive of a progress bar
• Too much like a wall of text
• May miss sections due to fold
• Top level navigation was missed

💡 Ideas

• Add in social media options to the share link
• Add in iconography
• Make it more attractive to managers (How? {Kevin,20 May 2015, {{{3}}}})

Additional needs

👎 Negative

• Help user build a roadmap, don't just make them read

? Questions

• What is the impact on timelines?
• What additional costs would be incurred?

💡 Ideas

• Add in Risk as an issue
• Diary or to-do management tool
• Downloadable templates
• Case studies or examples for each section/activity
• Add customization depending on domain or user e.g. organization type, regulatory environment. This is more important in the activities