Planning/Information Architecture/Task Similarity Matrix
This presents the similarity matrix from the planning task sorting activity.
WARNING: This is an extremely large table and is provided for information purposes only. The results of the planning task are far easier to digest.
| Communicate and promote the policy across relevant parts of the organization | Communicate accessibility aims and value to wider organization | Prepare and communicate an introduction to accessibility resource | Communicate within the project and organization who the responsible parties are | Report design and technical achievements and knowledge to other website teams | Develop a knowledge sharing process to spread accessibility throughout organization | Ensure any third-party providers are aware of your accessibility requirements and your expectations | Create a policy to address accessibility of internal systems and tools | Review related policies and procedures to incorporate the accessibility policy throughout | Modify brand guidelines to build accessibility in | Work with legal department to ensure accessibility is part of purchasing process | Update publication process to include accessibility checks | Create a design briefing incorporating accessibility for design agency | Schedule regular reviews and updates of policies and processes | Create a plan for regular checks and audits | Report to stakeholders the project accessibility successes and difficulties | Consider creating an organization wide accessibility monitoring and reporting framework | Evaluate throughout the project and ensure a comprehensive evaluation on completed website | Plan for a reasonable gap between completion and go-live to address any final barriers | Evaluate all project design assets | Create and track metrics on accessibility improvements | Assess and track accessibility requirements | Improve existing project management process to bake in accessibility | Budget and plan general awareness raising and targeted skills building training for team members | Assign responsibility to other organizational areas that impact on accessibility websites | Identify and assign responsibilities within the team | Identify and document the project accessibility goals | Identify roles and assign responsibilities across different areas of the project | Consider the potential need to recruit personnel with specific accessibility expertise | Identify and prioritize accessibility issues | Assess expertise and motivation of key project personnel | Include accessibility requirements as standard criteria in the recruitment process | Learn how content should be managed to ensure it stays accessible | Learn how to check for accessibility to confirm developer claims | Understand what to do when some web content isn't accessible | Find out what questions to ask developers to ensure they are able to deliver an accessible website | Produce accessibility training materials for technical team | Work with technical, design, and content teams to develop better understanding of accessibility | Understand the broad impact of accessibility and legal responsibilities | Understand what the legal risks are associated with accessibility | Find out more about what accessibility actually is | Identify the key reasons for accessibility | Explore organization's current approach, understanding, and view of accessibility | Identify any existing policies related to accessibility | Identify external sources of accessible information and examples | Research lessons learned from the development of other websites within the organization | Identify web authoring tools and review how well they support your accessibility goals | Review organizational design and development resources | Prepare a business case for management highlighting the value accessibility brings | Implement a public feedback process for accessibility issues | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Communicate and promote the policy across relevant parts of the organization | 100% | 50% | 44% | 33% | 23% | 18% | 9% | 23% | 14% | 12% | 9% | 17% | 7% | 12% | 4% | 9% | 7% | 2% | 0% | 2% | 4% | 4% | 9% | 12% | 9% | 2% | 2% | 4% | 4% | 7% | 2% | 12% | 9% | 7% | 7% | 0% | 17% | 9% | 4% | 7% | 4% | 7% | 7% | 12% | 2% | 0% | 7% | 2% | 12% | 4% |
| Communicate accessibility aims and value to wider organization | 50% | 100% | 48% | 37% | 26% | 18% | 14% | 9% | 7% | 9% | 12% | 17% | 7% | 4% | 7% | 9% | 2% | 2% | 2% | 0% | 0% | 2% | 7% | 9% | 12% | 2% | 2% | 4% | 4% | 2% | 2% | 12% | 12% | 7% | 9% | 0% | 17% | 12% | 9% | 9% | 9% | 4% | 4% | 4% | 4% | 2% | 2% | 2% | 4% | 7% |
| Prepare and communicate an introduction to accessibility resource | 44% | 48% | 100% | 29% | 23% | 14% | 9% | 4% | 4% | 7% | 7% | 14% | 14% | 2% | 0% | 7% | 2% | 2% | 2% | 2% | 0% | 2% | 4% | 14% | 7% | 4% | 2% | 7% | 7% | 7% | 7% | 7% | 17% | 14% | 16% | 0% | 23% | 9% | 4% | 4% | 7% | 2% | 2% | 4% | 17% | 0% | 11% | 9% | 9% | 4% |
| Communicate within the project and organization who the responsible parties are | 33% | 37% | 29% | 100% | 17% | 18% | 14% | 2% | 2% | 7% | 4% | 11% | 11% | 9% | 7% | 17% | 4% | 12% | 12% | 9% | 7% | 9% | 0% | 12% | 17% | 20% | 20% | 23% | 4% | 12% | 12% | 4% | 4% | 4% | 4% | 4% | 7% | 7% | 2% | 2% | 4% | 0% | 2% | 2% | 2% | 4% | 4% | 2% | 20% | 4% |
| Report design and technical achievements and knowledge to other website teams | 23% | 26% | 23% | 17% | 100% | 15% | 9% | 4% | 0% | 4% | 4% | 11% | 7% | 4% | 4% | 30% | 4% | 9% | 12% | 0% | 9% | 4% | 4% | 2% | 4% | 4% | 2% | 2% | 7% | 2% | 7% | 9% | 12% | 7% | 2% | 2% | 9% | 17% | 0% | 0% | 0% | 0% | 2% | 0% | 0% | 9% | 4% | 4% | 4% | 9% |
| Develop a knowledge sharing process to spread accessibility throughout organization | 18% | 18% | 14% | 18% | 15% | 100% | 7% | 9% | 7% | 18% | 24% | 23% | 12% | 12% | 10% | 9% | 18% | 4% | 4% | 7% | 7% | 7% | 15% | 15% | 15% | 2% | 2% | 7% | 12% | 5% | 9% | 7% | 12% | 15% | 14% | 7% | 21% | 21% | 2% | 0% | 4% | 0% | 0% | 2% | 7% | 4% | 2% | 4% | 0% | 12% |
| Ensure any third-party providers are aware of your accessibility requirements and your expectations | 9% | 14% | 9% | 14% | 9% | 7% | 100% | 4% | 7% | 17% | 23% | 17% | 17% | 7% | 4% | 7% | 2% | 12% | 14% | 2% | 4% | 12% | 7% | 7% | 9% | 9% | 4% | 12% | 0% | 4% | 2% | 20% | 7% | 14% | 7% | 9% | 9% | 7% | 7% | 2% | 7% | 4% | 2% | 7% | 7% | 2% | 2% | 0% | 4% | 12% |
| Create a policy to address accessibility of internal systems and tools | 23% | 9% | 4% | 2% | 4% | 9% | 4% | 100% | 53% | 32% | 29% | 16% | 14% | 17% | 23% | 7% | 14% | 4% | 4% | 7% | 17% | 7% | 20% | 2% | 7% | 0% | 7% | 0% | 2% | 12% | 2% | 17% | 11% | 9% | 4% | 4% | 11% | 11% | 9% | 14% | 2% | 9% | 9% | 20% | 2% | 2% | 4% | 7% | 17% | 11% |
| Review related policies and procedures to incorporate the accessibility policy throughout | 14% | 7% | 4% | 2% | 0% | 7% | 7% | 53% | 100% | 30% | 23% | 9% | 9% | 17% | 15% | 4% | 12% | 2% | 4% | 9% | 7% | 9% | 17% | 9% | 4% | 2% | 14% | 2% | 7% | 9% | 4% | 14% | 7% | 9% | 7% | 7% | 2% | 4% | 17% | 20% | 9% | 20% | 17% | 37% | 12% | 9% | 12% | 9% | 20% | 14% |
| Modify brand guidelines to build accessibility in | 12% | 9% | 7% | 7% | 4% | 18% | 17% | 32% | 30% | 100% | 30% | 32% | 29% | 12% | 15% | 0% | 9% | 7% | 14% | 7% | 12% | 4% | 12% | 9% | 9% | 4% | 7% | 4% | 9% | 4% | 0% | 9% | 9% | 17% | 9% | 12% | 17% | 14% | 7% | 7% | 7% | 2% | 2% | 7% | 4% | 0% | 9% | 9% | 9% | 17% |
| Work with legal department to ensure accessibility is part of purchasing process | 9% | 12% | 7% | 4% | 4% | 24% | 23% | 29% | 23% | 30% | 100% | 17% | 17% | 12% | 9% | 4% | 7% | 9% | 9% | 9% | 9% | 4% | 12% | 7% | 14% | 2% | 7% | 2% | 7% | 9% | 4% | 23% | 7% | 9% | 7% | 7% | 14% | 20% | 7% | 7% | 0% | 2% | 2% | 4% | 0% | 0% | 2% | 9% | 2% | 12% |
| Update publication process to include accessibility checks | 17% | 17% | 14% | 11% | 11% | 23% | 17% | 16% | 9% | 32% | 17% | 100% | 11% | 14% | 26% | 4% | 4% | 17% | 14% | 7% | 17% | 7% | 17% | 7% | 11% | 7% | 7% | 9% | 4% | 9% | 4% | 7% | 11% | 9% | 19% | 7% | 14% | 11% | 0% | 0% | 2% | 0% | 0% | 2% | 0% | 7% | 7% | 4% | 2% | 23% |
| Create a design briefing incorporating accessibility for design agency | 7% | 7% | 14% | 11% | 7% | 12% | 17% | 14% | 9% | 29% | 17% | 11% | 100% | 7% | 7% | 4% | 11% | 14% | 20% | 17% | 7% | 7% | 7% | 9% | 11% | 14% | 9% | 11% | 7% | 9% | 7% | 9% | 11% | 20% | 6% | 20% | 14% | 7% | 2% | 0% | 7% | 2% | 0% | 2% | 7% | 2% | 7% | 11% | 17% | 9% |
| Schedule regular reviews and updates of policies and processes | 12% | 4% | 2% | 9% | 4% | 12% | 7% | 17% | 17% | 12% | 12% | 14% | 7% | 100% | 42% | 26% | 20% | 17% | 17% | 12% | 26% | 14% | 14% | 7% | 12% | 7% | 14% | 7% | 7% | 9% | 9% | 4% | 4% | 7% | 7% | 7% | 4% | 9% | 4% | 9% | 2% | 7% | 7% | 9% | 0% | 7% | 4% | 7% | 12% | 17% |
| Create a plan for regular checks and audits | 4% | 7% | 0% | 7% | 4% | 10% | 4% | 23% | 15% | 15% | 9% | 26% | 7% | 42% | 100% | 18% | 21% | 12% | 18% | 12% | 31% | 7% | 15% | 12% | 21% | 12% | 18% | 9% | 9% | 15% | 7% | 4% | 9% | 7% | 9% | 12% | 7% | 12% | 2% | 4% | 2% | 2% | 4% | 4% | 2% | 9% | 4% | 4% | 9% | 21% |
| Report to stakeholders the project accessibility successes and difficulties | 9% | 9% | 7% | 17% | 30% | 9% | 7% | 7% | 4% | 0% | 4% | 4% | 4% | 26% | 18% | 100% | 14% | 14% | 20% | 20% | 14% | 7% | 12% | 2% | 12% | 9% | 20% | 12% | 4% | 15% | 14% | 4% | 4% | 4% | 0% | 7% | 4% | 7% | 2% | 2% | 2% | 2% | 2% | 2% | 0% | 9% | 4% | 4% | 7% | 14% |
| Consider creating an organization wide accessibility monitoring and reporting framework | 7% | 2% | 2% | 4% | 4% | 18% | 2% | 14% | 12% | 9% | 7% | 4% | 11% | 20% | 21% | 14% | 100% | 9% | 7% | 20% | 17% | 20% | 20% | 9% | 14% | 7% | 9% | 0% | 14% | 9% | 2% | 7% | 9% | 9% | 11% | 14% | 4% | 12% | 0% | 2% | 4% | 2% | 7% | 2% | 9% | 12% | 7% | 7% | 9% | 14% |
| Evaluate throughout the project and ensure a comprehensive evaluation on completed website | 2% | 2% | 2% | 12% | 9% | 4% | 12% | 4% | 2% | 7% | 9% | 17% | 14% | 17% | 12% | 14% | 9% | 100% | 37% | 33% | 33% | 30% | 26% | 4% | 12% | 23% | 26% | 20% | 7% | 15% | 17% | 4% | 7% | 4% | 7% | 12% | 4% | 12% | 0% | 0% | 0% | 4% | 7% | 4% | 4% | 20% | 9% | 14% | 2% | 12% |
| Plan for a reasonable gap between completion and go-live to address any final barriers | 0% | 2% | 2% | 12% | 12% | 4% | 14% | 4% | 4% | 14% | 9% | 14% | 20% | 17% | 18% | 20% | 7% | 37% | 100% | 23% | 20% | 14% | 14% | 14% | 20% | 33% | 33% | 30% | 7% | 18% | 12% | 7% | 2% | 12% | 4% | 12% | 9% | 12% | 0% | 0% | 0% | 2% | 0% | 4% | 4% | 9% | 12% | 9% | 9% | 9% |
| Evaluate all project design assets | 2% | 0% | 2% | 9% | 0% | 7% | 2% | 7% | 9% | 7% | 9% | 7% | 17% | 12% | 12% | 20% | 20% | 33% | 23% | 100% | 20% | 17% | 14% | 14% | 12% | 17% | 33% | 17% | 26% | 27% | 23% | 4% | 7% | 9% | 11% | 17% | 4% | 7% | 2% | 2% | 9% | 7% | 9% | 9% | 23% | 14% | 20% | 20% | 9% | 7% |
| Create and track metrics on accessibility improvements | 4% | 0% | 0% | 7% | 9% | 7% | 4% | 17% | 7% | 12% | 9% | 17% | 7% | 26% | 31% | 14% | 17% | 33% | 20% | 20% | 100% | 33% | 20% | 2% | 7% | 7% | 9% | 4% | 4% | 12% | 7% | 2% | 2% | 2% | 4% | 7% | 4% | 14% | 0% | 0% | 0% | 2% | 4% | 4% | 0% | 12% | 4% | 7% | 7% | 20% |
| Assess and track accessibility requirements | 4% | 2% | 2% | 9% | 4% | 7% | 12% | 7% | 9% | 4% | 4% | 7% | 7% | 14% | 7% | 7% | 20% | 30% | 14% | 17% | 33% | 100% | 23% | 7% | 7% | 20% | 14% | 12% | 12% | 24% | 14% | 9% | 4% | 7% | 11% | 17% | 4% | 12% | 7% | 4% | 4% | 7% | 17% | 17% | 12% | 23% | 12% | 4% | 12% | 12% |
| Improve existing project management process to bake in accessibility | 9% | 7% | 4% | 0% | 4% | 15% | 7% | 20% | 17% | 12% | 12% | 17% | 7% | 14% | 15% | 12% | 20% | 26% | 14% | 14% | 20% | 23% | 100% | 7% | 12% | 14% | 9% | 14% | 7% | 12% | 12% | 7% | 14% | 14% | 14% | 7% | 12% | 17% | 7% | 2% | 2% | 4% | 2% | 9% | 9% | 9% | 7% | 4% | 2% | 4% |
| Budget and plan general awareness raising and targeted skills building training for team members | 12% | 9% | 14% | 12% | 2% | 15% | 7% | 2% | 9% | 9% | 7% | 7% | 9% | 7% | 12% | 2% | 9% | 4% | 14% | 14% | 2% | 7% | 7% | 100% | 37% | 33% | 20% | 33% | 33% | 15% | 20% | 9% | 4% | 7% | 7% | 7% | 20% | 17% | 2% | 2% | 2% | 7% | 2% | 4% | 14% | 2% | 9% | 14% | 14% | 4% |
| Assign responsibility to other organizational areas that impact on accessibility websites | 9% | 12% | 7% | 17% | 4% | 15% | 9% | 7% | 4% | 9% | 14% | 11% | 11% | 12% | 21% | 12% | 14% | 12% | 20% | 12% | 7% | 7% | 12% | 37% | 100% | 37% | 20% | 30% | 20% | 18% | 17% | 12% | 2% | 2% | 2% | 9% | 4% | 9% | 4% | 4% | 2% | 2% | 4% | 2% | 4% | 2% | 4% | 20% | 12% | 4% |
| Identify and assign responsibilities within the team | 2% | 2% | 4% | 20% | 4% | 2% | 9% | 0% | 2% | 4% | 2% | 7% | 14% | 7% | 12% | 9% | 7% | 23% | 33% | 17% | 7% | 20% | 14% | 33% | 37% | 100% | 45% | 45% | 20% | 27% | 26% | 9% | 0% | 4% | 7% | 14% | 2% | 4% | 4% | 7% | 4% | 9% | 9% | 7% | 9% | 9% | 9% | 7% | 17% | 2% |
| Identify and document the project accessibility goals | 2% | 2% | 2% | 20% | 2% | 2% | 4% | 7% | 14% | 7% | 7% | 7% | 9% | 14% | 18% | 20% | 9% | 26% | 33% | 33% | 9% | 14% | 9% | 20% | 20% | 45% | 100% | 23% | 14% | 34% | 17% | 7% | 2% | 9% | 4% | 17% | 2% | 2% | 9% | 12% | 9% | 14% | 12% | 17% | 12% | 17% | 17% | 12% | 20% | 7% |
| Identify roles and assign responsibilities across different areas of the project | 4% | 4% | 7% | 23% | 2% | 7% | 12% | 0% | 2% | 4% | 2% | 9% | 11% | 7% | 9% | 12% | 0% | 20% | 30% | 17% | 4% | 12% | 14% | 33% | 30% | 45% | 23% | 100% | 20% | 24% | 33% | 14% | 2% | 7% | 4% | 9% | 14% | 14% | 7% | 7% | 4% | 7% | 4% | 4% | 9% | 9% | 7% | 7% | 9% | 2% |
| Consider the potential need to recruit personnel with specific accessibility expertise | 4% | 4% | 7% | 4% | 7% | 12% | 0% | 2% | 7% | 9% | 7% | 4% | 7% | 7% | 9% | 4% | 14% | 7% | 7% | 26% | 4% | 12% | 7% | 33% | 20% | 20% | 14% | 20% | 100% | 15% | 33% | 12% | 4% | 9% | 9% | 12% | 7% | 14% | 7% | 4% | 4% | 4% | 12% | 7% | 23% | 4% | 12% | 17% | 7% | 2% |
| Identify and prioritize accessibility issues | 7% | 2% | 7% | 12% | 2% | 5% | 4% | 12% | 9% | 4% | 9% | 9% | 9% | 9% | 15% | 15% | 9% | 15% | 18% | 27% | 12% | 24% | 12% | 15% | 18% | 27% | 34% | 24% | 15% | 100% | 34% | 9% | 7% | 7% | 2% | 18% | 4% | 7% | 15% | 18% | 12% | 15% | 12% | 18% | 12% | 15% | 24% | 21% | 18% | 4% |
| Assess expertise and motivation of key project personnel | 2% | 2% | 7% | 12% | 7% | 9% | 2% | 2% | 4% | 0% | 4% | 4% | 7% | 9% | 7% | 14% | 2% | 17% | 12% | 23% | 7% | 14% | 12% | 20% | 17% | 26% | 17% | 33% | 33% | 34% | 100% | 9% | 7% | 7% | 4% | 12% | 9% | 17% | 12% | 12% | 7% | 9% | 14% | 9% | 14% | 9% | 7% | 23% | 12% | 0% |
| Include accessibility requirements as standard criteria in the recruitment process | 12% | 12% | 7% | 4% | 9% | 7% | 20% | 17% | 14% | 9% | 23% | 7% | 9% | 4% | 4% | 4% | 7% | 4% | 7% | 4% | 2% | 9% | 7% | 9% | 12% | 9% | 7% | 14% | 12% | 9% | 9% | 100% | 7% | 12% | 0% | 7% | 20% | 12% | 4% | 7% | 2% | 7% | 4% | 9% | 2% | 2% | 9% | 4% | 9% | 14% |
| Learn how content should be managed to ensure it stays accessible | 9% | 12% | 17% | 4% | 12% | 12% | 7% | 11% | 7% | 9% | 7% | 11% | 11% | 4% | 9% | 4% | 9% | 7% | 2% | 7% | 2% | 4% | 14% | 4% | 2% | 0% | 2% | 2% | 4% | 7% | 7% | 7% | 100% | 41% | 32% | 17% | 26% | 17% | 20% | 17% | 30% | 9% | 7% | 4% | 20% | 14% | 14% | 12% | 9% | 12% |
| Learn how to check for accessibility to confirm developer claims | 7% | 7% | 14% | 4% | 7% | 15% | 14% | 9% | 9% | 17% | 9% | 9% | 20% | 7% | 7% | 4% | 9% | 4% | 12% | 9% | 2% | 7% | 14% | 7% | 2% | 4% | 9% | 7% | 9% | 7% | 7% | 12% | 41% | 100% | 20% | 30% | 23% | 14% | 7% | 4% | 12% | 0% | 4% | 4% | 14% | 2% | 12% | 12% | 9% | 12% |
| Understand what to do when some web content isn't accessible | 7% | 9% | 16% | 4% | 2% | 14% | 7% | 4% | 7% | 9% | 7% | 19% | 6% | 7% | 9% | 0% | 11% | 7% | 4% | 11% | 4% | 11% | 14% | 7% | 2% | 7% | 4% | 4% | 9% | 2% | 4% | 0% | 32% | 20% | 100% | 20% | 14% | 14% | 20% | 17% | 26% | 17% | 20% | 7% | 36% | 17% | 14% | 9% | 7% | 9% |
| Find out what questions to ask developers to ensure they are able to deliver an accessible website | 0% | 0% | 0% | 4% | 2% | 7% | 9% | 4% | 7% | 12% | 7% | 7% | 20% | 7% | 12% | 7% | 14% | 12% | 12% | 17% | 7% | 17% | 7% | 7% | 9% | 14% | 17% | 9% | 12% | 18% | 12% | 7% | 17% | 30% | 20% | 100% | 7% | 12% | 12% | 12% | 17% | 7% | 20% | 9% | 14% | 20% | 20% | 14% | 7% | 7% |
| Produce accessibility training materials for technical team | 17% | 17% | 23% | 7% | 9% | 21% | 9% | 11% | 2% | 17% | 14% | 14% | 14% | 4% | 7% | 4% | 4% | 4% | 9% | 4% | 4% | 4% | 12% | 20% | 4% | 2% | 2% | 14% | 7% | 4% | 9% | 20% | 26% | 23% | 14% | 7% | 100% | 33% | 4% | 4% | 4% | 2% | 0% | 0% | 9% | 0% | 7% | 7% | 7% | 4% |
| Work with technical, design, and content teams to develop better understanding of accessibility | 9% | 12% | 9% | 7% | 17% | 21% | 7% | 11% | 4% | 14% | 20% | 11% | 7% | 9% | 12% | 7% | 12% | 12% | 12% | 7% | 14% | 12% | 17% | 17% | 9% | 4% | 2% | 14% | 14% | 7% | 17% | 12% | 17% | 14% | 14% | 12% | 33% | 100% | 9% | 4% | 2% | 0% | 7% | 4% | 7% | 7% | 4% | 4% | 0% | 7% |
| Understand the broad impact of accessibility and legal responsibilities | 4% | 9% | 4% | 2% | 0% | 2% | 7% | 9% | 17% | 7% | 7% | 0% | 2% | 4% | 2% | 2% | 0% | 0% | 0% | 2% | 0% | 7% | 7% | 2% | 4% | 4% | 9% | 7% | 7% | 15% | 12% | 4% | 20% | 7% | 20% | 12% | 4% | 9% | 100% | 60% | 50% | 41% | 37% | 37% | 20% | 23% | 14% | 14% | 14% | 4% |
| Understand what the legal risks are associated with accessibility | 7% | 9% | 4% | 2% | 0% | 0% | 2% | 14% | 20% | 7% | 7% | 0% | 0% | 9% | 4% | 2% | 2% | 0% | 0% | 2% | 0% | 4% | 2% | 2% | 4% | 7% | 12% | 7% | 4% | 18% | 12% | 7% | 17% | 4% | 17% | 12% | 4% | 4% | 60% | 100% | 45% | 45% | 45% | 37% | 17% | 23% | 17% | 17% | 20% | 4% |
| Find out more about what accessibility actually is | 4% | 9% | 7% | 4% | 0% | 4% | 7% | 2% | 9% | 7% | 0% | 2% | 7% | 2% | 2% | 2% | 4% | 0% | 0% | 9% | 0% | 4% | 2% | 2% | 2% | 4% | 9% | 4% | 4% | 12% | 7% | 2% | 30% | 12% | 26% | 17% | 4% | 2% | 50% | 45% | 100% | 50% | 33% | 26% | 30% | 26% | 20% | 14% | 9% | 7% |
| Identify the key reasons for accessibility | 7% | 4% | 2% | 0% | 0% | 0% | 4% | 9% | 20% | 2% | 2% | 0% | 2% | 7% | 2% | 2% | 2% | 4% | 2% | 7% | 2% | 7% | 4% | 7% | 2% | 9% | 14% | 7% | 4% | 15% | 9% | 7% | 9% | 0% | 17% | 7% | 2% | 0% | 41% | 45% | 50% | 100% | 45% | 41% | 26% | 26% | 17% | 14% | 23% | 4% |
| Explore organization's current approach, understanding, and view of accessibility | 7% | 4% | 2% | 2% | 2% | 0% | 2% | 9% | 17% | 2% | 2% | 0% | 0% | 7% | 4% | 2% | 7% | 7% | 0% | 9% | 4% | 17% | 2% | 2% | 4% | 9% | 12% | 4% | 12% | 12% | 14% | 4% | 7% | 4% | 20% | 20% | 0% | 7% | 37% | 45% | 33% | 45% | 100% | 55% | 30% | 30% | 17% | 26% | 17% | 4% |
| Identify any existing policies related to accessibility | 12% | 4% | 4% | 2% | 0% | 2% | 7% | 20% | 37% | 7% | 4% | 2% | 2% | 9% | 4% | 2% | 2% | 4% | 4% | 9% | 4% | 17% | 9% | 4% | 2% | 7% | 17% | 4% | 7% | 18% | 9% | 9% | 4% | 4% | 7% | 9% | 0% | 4% | 37% | 37% | 26% | 41% | 55% | 100% | 30% | 23% | 23% | 17% | 23% | 7% |
| Identify external sources of accessible information and examples | 2% | 4% | 17% | 2% | 0% | 7% | 7% | 2% | 12% | 4% | 0% | 0% | 7% | 0% | 2% | 0% | 9% | 4% | 4% | 23% | 0% | 12% | 9% | 14% | 4% | 9% | 12% | 9% | 23% | 12% | 14% | 2% | 20% | 14% | 36% | 14% | 9% | 7% | 20% | 17% | 30% | 26% | 30% | 30% | 100% | 20% | 30% | 23% | 12% | 2% |
| Research lessons learned from the development of other websites within the organization | 0% | 2% | 0% | 4% | 9% | 4% | 2% | 2% | 9% | 0% | 0% | 7% | 2% | 7% | 9% | 9% | 12% | 20% | 9% | 14% | 12% | 23% | 9% | 2% | 2% | 9% | 17% | 9% | 4% | 15% | 9% | 2% | 14% | 2% | 17% | 20% | 0% | 7% | 23% | 23% | 26% | 26% | 30% | 23% | 20% | 100% | 23% | 17% | 9% | 12% |
| Identify web authoring tools and review how well they support your accessibility goals | 7% | 2% | 11% | 4% | 4% | 2% | 2% | 4% | 12% | 9% | 2% | 7% | 7% | 4% | 4% | 4% | 7% | 9% | 12% | 20% | 4% | 12% | 7% | 9% | 4% | 9% | 17% | 7% | 12% | 24% | 7% | 9% | 14% | 12% | 14% | 20% | 7% | 4% | 14% | 17% | 20% | 17% | 17% | 23% | 30% | 23% | 100% | 23% | 9% | 14% |
| Review organizational design and development resources | 2% | 2% | 9% | 2% | 4% | 4% | 0% | 7% | 9% | 9% | 9% | 4% | 11% | 7% | 4% | 4% | 7% | 14% | 9% | 20% | 7% | 4% | 4% | 14% | 20% | 7% | 12% | 7% | 17% | 21% | 23% | 4% | 12% | 12% | 9% | 14% | 7% | 4% | 14% | 17% | 14% | 14% | 26% | 17% | 23% | 17% | 23% | 100% | 12% | 2% |
| Prepare a business case for management highlighting the value accessibility brings | 12% | 4% | 9% | 20% | 4% | 0% | 4% | 17% | 20% | 9% | 2% | 2% | 17% | 12% | 9% | 7% | 9% | 2% | 9% | 9% | 7% | 12% | 2% | 14% | 12% | 17% | 20% | 9% | 7% | 18% | 12% | 9% | 9% | 9% | 7% | 7% | 7% | 0% | 14% | 20% | 9% | 23% | 17% | 23% | 12% | 9% | 9% | 12% | 100% | 12% |
| Implement a public feedback process for accessibility issues | 4% | 7% | 4% | 4% | 9% | 12% | 12% | 11% | 14% | 17% | 12% | 23% | 9% | 17% | 21% | 14% | 14% | 12% | 9% | 7% | 20% | 12% | 4% | 4% | 4% | 2% | 7% | 2% | 2% | 4% | 0% | 14% | 12% | 12% | 9% | 7% | 4% | 7% | 4% | 4% | 7% | 4% | 4% | 7% | 2% | 12% | 14% | 2% | 12% | 100% |