This is an old draft. The published version of this document is at

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Customizing a Business Case and Implementation Plan
Business Case Samples
Implementation Plan Samples

Appendix E: Factors Affecting Cost of Implementation

This is an old draft. The published version of this document is at

Note: This document is an initial draft [see change log in progress] and should not be referenced or quoted under any circumstances. This document is under development by the Education and Outreach Working Group (EOWG), and will be offered to other W3C groups and the public for review.


This appendix to "Customizing a Business Plan for Web Accessibility" outlines cost/benefit factors relevant to implementing accessibility in Web sites. Some factors listed here represent an initial expense but a long-term savings.

Various factors can affect the cost of making Web sites accessible. These factors may have different impacts on new or existing Web sites, and on simple or complex sites:

Factors potentially affecting cost and/or benefit:

Not all cost/benefit factors will apply to every situation; nor can we predict the actual amounts of expenses or savings in a given situation. Therefore factors listed here are presented as questions for consideration.

Initial investment

Impact on Web site development process

Impact on Web site functioning

Impact on organizational positioning and image:

Last updated 11 May 2001 by Judy Brewer ( Contributions from Jean-Marie D'Amour, William Loughborough, Phill Jenkins, Mark Urban, Robert Neff, and members of the Education and Outreach Working Group.

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