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Results of Questionnaire EOWG Review: Developing Websites for Older People - September 2010

The results of this questionnaire are available to anybody.

This questionnaire was open from 2010-09-13 to 2010-09-29.

15 answers have been received.

Jump to results for question:

Support for publishing and announcing the page:
Comments

1. Support for publishing and announcing the page:

Summary

Choice	All responders
Choice	Results
I support publishing this page as it is	10
I support publishing this page; however, I suggest the changes in the comments section below (for editors' discretion)	4
I support publishing this page only with the changes in the comments section below
I do not support publishing this page, because of the comments in the comments section below
I abstain (not vote)	1

Details

Responder	Support for publishing and announcing the page:
Doyle Saylor	I support publishing this page as it is
Ian Pouncey	I support publishing this page; however, I suggest the changes in the comments section below (for editors' discretion)
Sylvie Duchateau	I support publishing this page as it is
Jack Welsh	I abstain (not vote)
Helle Bjarnø	I support publishing this page as it is
Michael Stenitzer	I support publishing this page as it is
Emmanuelle Gutiérrez y Restrepo	I support publishing this page; however, I suggest the changes in the comments section below (for editors' discretion)
Jennifer Sutton	I support publishing this page; however, I suggest the changes in the comments section below (for editors' discretion)
Shawn Lawton Henry	I support publishing this page; however, I suggest the changes in the comments section below (for editors' discretion)
Darren Lunn	I support publishing this page as it is
Yeliz Yesilada	I support publishing this page as it is
Shadi Abou-Zahra	I support publishing this page as it is
Andrew Arch	I support publishing this page as it is
Sharron Rush	I support publishing this page as it is
Liam McGee	I support publishing this page as it is

2. Comments

First select which version of the Developing Websites for Older People: How Web Content Accessibility Guidelines (WCAG) 2.0 Applies these comments apply to. The version date is in the "status" section just before the main heading level 1.

For each comment, remember to indicate if it is a suggestion for editor's discretion or if you feel it must be addressed before this page is published.

Summary

Choice	All responders
Choice	Results
updated 22 September 2010	2
updated 14 September 2010	7
Other date, included in Review Comments field below.	1

(5 responses didn't contain an answer to this question)

Details

Responder	Comments	Review Comments
Doyle Saylor
Ian Pouncey	updated 14 September 2010	priority: editor's discretion location: Text style and text layout, Example techniques to consider, 4th item current wording: 'Avoiding chunks of italic text' suggested revision: 'Avoiding blocks of italic text' rationale: Clearer wording priority: editor's discretion location: CAPTCHA, Example techniques to consider, 1st item current wording: 'Providing access to a human customer service representative who can bypass CAPTCHA' suggested revision: Remove or place last in the list rationale: While providing human customer service is a good idea it is not a solution to an inaccessible CAPTCHA as it forces the user to access content in a different way to others. It also requires that the user wants to access content at a time when customer service is available, which for most organisations is not going to be 24/7. I would like to see this removed or if it must stay to be last on the list so that readers do not accept this as an acceptable first and only solution. priority: editor's discretion location: Navigation and location, opening paragraph current wording: 'Many older people need navigation to be particularly clear due declining cognitive abilities.' suggested revision: 'Many older people need navigation to be particularly clear due to declining cognitive abilities.' rationale: Missing word 'to' priority: editor's discretion location: Page organization, opening paragraph current wording: 'Many older people read the whole page, so good page organization is important.' suggested wording: 'Many older people are inexperienced web users without advanced browsing habits, and therefore read the whole page so good page organization is important.' I think this needs some explanation, such as the suggested wording. While most readers will link age with decline in vision or motor control in this case the correlation between cause and effect is not clear. A similar case may be made for changes to the opening paragraphs of 'Pop-ups and new windows' and 'Instructions and input assistance'.
Sylvie Duchateau	updated 14 September 2010
Jack Welsh
Helle Bjarnø	updated 14 September 2010
Michael Stenitzer	updated 14 September 2010
Emmanuelle Gutiérrez y Restrepo	updated 14 September 2010	There are headers with the same color of links that do not meet the liaison function and this creates confusion. It should change the color of the headers that are not links.
Jennifer Sutton	updated 14 September 2010	J. Sutton 2010_09_20 Comments on: Developing Websites for Older People: How Web Content Accessibility Guidelines (WCAG) 2.0 Applies" at: http://www.w3.org/WAI/EO/Drafts/sites-older-users/Overview.html Content last updated: 2010/09/14 by $Author: andrew $ [ All comments are for Editor's discretion. There are 12 items listed. Note my use of brackets and my initials. Please let me know if you have any questions. 1. I wonder if a word is missing in here. Should? An extensive literature review identified that existing standards from the W3C Web Accessibility Initiative ( WAI ) [JS: should] address the accessibility needs of older web users. This page introduces how to 2. those with "(future link)" will be written up with later edits to the WCAG Techniques.) JS: Maybe "completed after," instead of "written up with" 3. Most older people's color perception changes[JS: add comma] and they lose contrast sensitivity. 4. Older people with declining eyesight may not be able to discern the characters in [JS: add a] CAPTCHA, especially because [JS: a] CAPTCHA often has low contrast and does not increase when users have [JS: enlarged the] text. 5. An example of [JS: a] CAPTCHA is: the letters 'c a p t c h a' [JS: which is]difficult to read because [the letters are] skewed and on [JS: a] complex background 6. Providing access to a human customer service representative who can bypass [JS: the] CAPTCHA (future link) 7. Since there are two references, here, shouldn't it be "References:" Literature review reference: [link] TR/wai-age-literature/#whatcog [JS: I'm not sure what this means i.e. where this link will go.\] Previous approaches to ‘senior friendly’ Web guidelines 8. I'm not sure what the bracketed link means: [link] [JS: TR/WCAG20-TECHS/G76] [link] G107: Using "activate" rather than "focus" as a trigger for changes of context . 9. And maybe this link, too, needs different link words: [link] [JS: TR/2008/NOTE-WCAG20-TECHS-20081211/G59] [link] G89: Providing expected data format and example 10. And this one, too: [link] [JS: WAI/WCAG20/quickref/#time-limits-server-timeout] Maybe these are accurate, but they sound odd. I'm not clicking through to check all references. Apologies for my limited time. 11. [link] [JS: TR/2008/NOTE-WCAG20-TECHS-20081211/G139] [[link] G83: Providing text descriptions to identify required fields that were not completed 12. [link] [JS: WAI/WCAG20/quickref/#time-limits-server-timeout] in "How to Meet WCAG 2.0". Literature review reference:
Shawn Lawton Henry	Other date, included in Review Comments field below.	All comments are priority: editor's discretion version reviewed: http://www.w3.org/WAI/older-users/developing.html Status: updated 14 September 2010 suggested revision: Status: Updated 14 September 2010 current wording: ...by pop-ups, new windows or new tabs. suggested revision: by pop-ups, new windows, or new tabs. current wording: Some older people with declining vision or cognition can miss content that is auto-updated or has in-page refreshing. suggested revision: Some older people with declining vision or cognition can miss content that automatically updates or refreshes in a page.
Darren Lunn	updated 14 September 2010
Yeliz Yesilada
Shadi Abou-Zahra
Andrew Arch
Sharron Rush	updated 22 September 2010
Liam McGee	updated 22 September 2010

More details on responses

Doyle Saylor: last responded on 15, September 2010 at 04:46 (UTC)
Ian Pouncey: last responded on 15, September 2010 at 12:05 (UTC)
Sylvie Duchateau: last responded on 15, September 2010 at 12:56 (UTC)
Jack Welsh: last responded on 15, September 2010 at 15:40 (UTC)
Helle Bjarnø: last responded on 16, September 2010 at 06:09 (UTC)
Michael Stenitzer: last responded on 16, September 2010 at 06:50 (UTC)
Emmanuelle Gutiérrez y Restrepo: last responded on 17, September 2010 at 13:11 (UTC)
Jennifer Sutton: last responded on 20, September 2010 at 18:32 (UTC)
Shawn Lawton Henry: last responded on 22, September 2010 at 02:04 (UTC)
Darren Lunn: last responded on 22, September 2010 at 14:46 (UTC)
Yeliz Yesilada: last responded on 23, September 2010 at 05:51 (UTC)
Shadi Abou-Zahra: last responded on 23, September 2010 at 12:41 (UTC)
Andrew Arch: last responded on 23, September 2010 at 12:48 (UTC)
Sharron Rush: last responded on 23, September 2010 at 21:00 (UTC)
Liam McGee: last responded on 28, September 2010 at 11:29 (UTC)