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Results of Questionnaire EOWG Survey - Showcase Examples June 2015

The results of this questionnaire are available to anybody. In addition, answers are sent to the following email addresses: shawn@w3.org,shadi@w3.org

This questionnaire was open from 2015-06-10 to 2015-06-25.

10 answers have been received.

Jump to results for question:

  1. Review Status
  2. Overall feedback
  3. Example Stories: Video Captions
  4. Example Stories: Color Contrast
  5. Example Stories: Voice Recognition
  6. Example Stories: Text to Speech
  7. Example Stories: Layout and Design
  8. Example Stories: Error Messages
  9. Example Stories: Large Click Areas
  10. Example Stories: Text Customization
  11. Example Stories: Simple Language
  12. Example Stories: Keyboard Access

1. Review Status

Please review the Scenario descriptions for "Showcase Examples with Videos".

Summary

ChoiceAll responders
Results
I reviewed it 7
I skimmed it 2
I'll get to it soon 1
I have to pass on this one

Details

Responder Review Status
Melody Ma I skimmed it
Sharron Rush I reviewed it No suggestions, very clear and comprehensive.
Wayne Dick I reviewed it Wow. This really addresses the issues we discussed in Austin. Namely, disabilities are presented in terms of needs that can be fixed by good coding. We don't care if they have congenital toxoplasmoticcoreoretinitus, like me. No they have trouble reading low contrast, they need text adjustment, zooming helps read tiny dialogue boxes. Can normal people really read them.
Paul Schantz I reviewed it
Jonathan Metz I'll get to it soon I was able to read everything, but I'm unable to take care of the Questionnaire at this time. Instead I'll provide my overall thoughts.

I really liked the wide variety of disabilities that were represented. I also liked how varied the scenarios were for each one in order to show how much each scenario benefits different disabilities.

Kevin White I reviewed it
Emmanuelle Gutiérrez y Restrepo I reviewed it
Shawn Lawton Henry I skimmed it
Andrew Arch I reviewed it Tried to avoid word-smithing at this stage :)
Howard Kramer I reviewed it I thought all the scenarios were well-thought out and effective. They all seem to meet the requirement analysis. (So I won't repeat my answers for every scenario in the questions below unless I see an issue). A part of me would like to see some of these videos work as a "how-to" but that's not the focus of the requirement analysis.

2. Overall feedback

What is your overall feedback on these example stories? For example, is the selection of examples sufficiently representative of different kinds of disabilities and situations? Is the overall tone and approach engaging?

Details

Responder Overall feedback
Melody Ma
Sharron Rush Yes for representation. There is not really enough detail of the script/scenario approach to comment on that. Is the idea to have short snips of each of these personas with a voice over narration to weave the connections and relation to the specific topic? That seems like a good approach as long as the relationships to the topic are kept crisp and clear.
Wayne Dick Oops, I didn't read this.
Paul Schantz The tone and approach are engaging.
Jonathan Metz I'm sure this was discussed and I'm probably just missing it, but is there a reason why so many personae are separated? I worry that we might lose the audiences attention with so many different personae.

As I read the scenarios, it seems like the theme changes drastically depending on the persona involved and the scenario that is attempting to be presented. For some, it appears as though users *benefit* when things are done correctly (the positive approach); others are trouble caused by something not working correctly (a negative approach); and a couple that depict how a user with no disability can achieve the same benefits as one with a significant limitation (the similar case approach).

I think we should decide one approach and stick to it, though my personal preference is depicting a positive approach. With regards to the negative approach, I believe that people who have developed any bias towards designing for PWD might interpret these as being overly accommodating. For one thing, they might not be able to relate to the frustration caused by poorly structured sites or errors.

For the similar case approach, finding a way to relate to people w/o disabilities is tricky.

But the real winner in my opinion is taking the approach of how PWD use the web when everything works perfectly as it should. Most of the questions I've seen on WebAIM, or coming in through LinkedIn, or showing up from clients has been to provide examples of something good or perfect. A related question has been to know how people with disabilities use the web. Showing something being done right instead of how users get frustrated with XYZ, error message, images as text, etc might not be as empowering to others as showing how cool it can be when everyting just... works.
Kevin White Overall I think these are fantastic and I can seem some really good videos coming out of this. I can just see you now (http://weba.im/7p1), Shadi B DeMille ;)

A couple of general thoughts came up whilst I was reading them:

I had thought that the aim was to show how an accessibility accommodation had broader benefit rather than show how people with disabilities are helped. There is a bit of a mix in the descriptions, many suggesting the leading part of the story is the person with disability.

There are also quite a few instances where there is a stressing of the negative e.g. Text to Speech talks about how websites are incorrectly coded, again, my impression may be wrong, but I thought that the aim was to avoid that side of things and focus on how it was positive?
Emmanuelle Gutiérrez y Restrepo
I would add a scenario about 2.4.6 and 1.4.8 (WCAG 2.0).

In 2.4.6 Stressing the importance for the search bots
In 1.4.8 citing widespread a person who has worked many hours and requires changing the background color and front sight to rest.
I think that is very important to add search-engine indexing in all cases as possible.
Shawn Lawton Henry about positive versus negative approach: I think all scenarios should show successful use by people with disabilities and end rosy (as we've already said). At the same time, I think it's important to also show barriers. (To help get across that accessibility doesn't happen automatically - web devs actually have to *do* something.) I think it's fine that there are some inconsistencies in approach across scenarios -- we should use whichever approach is best for each individual scenario.
Andrew Arch What about transcripts as a scenario?
benefits - SEO, text-to-speech, skimability, and most of the other benefits that captions have

Overall very good - short and sharp, but a challenge for 2mins let alone 30secs!
Howard Kramer I thought they were. And yes, I thought the overall tone and approach was engaging.

3. Example Stories: Video Captions

What are your thoughts specifically on the example Video Captions?.

Details

Responder Example Stories: Video Captions
Melody Ma Great!
Sharron Rush Quite comprehensive. With six personas to show, will they all be in one video? If so, we must make sure there is enough time to understand the distinct needs while keeping the pace quick and engaging - could be a challenge.
Wayne Dick Dam, the page just restarted and erased my stuff. Couldn't find it, but I was sick all week and I might be brain dead.
Paul Schantz Excellent examples of accessible technology providing benefits to people without disabilities.
Jonathan Metz Positive Approach
Kevin White There seems to be quite a lot of potential vignettes in this piece. Not that they are not all relevant, I just worry that there might be too many points trying to be made in too short a space of time. Also, not sure how to get across SEO in a video. Might this be two videos?
Emmanuelle Gutiérrez y Restrepo
I think it's important to differentiate between "captions" and "subtitles". In most websites add subtitles but no captions. On YouTube you can define if you are adding captions or subtitles, but which automatically adds YouTube, are subtitles, no captions.
Shawn Lawton Henry re: "Facilitates indexing by search engines (when also provided as transcripts)" I some of the benefits may be realized with just captions, even without a separate transcript (I've noticed info on this from 3PlayMedia webinars & case studies. They would have more info.)
Andrew Arch Seems like a very large number of personas to showcase in less than 1 minute
Not sure any search-engines can index captions yet - seems like an aside to mention transcripts at the end as different concept from captions
Howard Kramer I think the first example is confusing (especially as a first example). I would start with something more mundane like "xxx watches videos to learn how to fix her bicycle." I think starting with the cognitive disability to explain the benefit of videos is confusing.

4. Example Stories: Color Contrast

What are your thoughts specifically on the example Color Contrast?.

Details

Responder Example Stories: Color Contrast
Melody Ma Need to clarify "illegible" in "Many websites are simply illegible" further.
Sharron Rush Good overall...would Persona 16 not also be affected by this scenario? People with low vision often have contrast issues as well.
Wayne Dick As good as possible. The problem arises from a poor source book for Understanding 1.4.3. The article and contains falsehoods. There is no, repeat no, correlation between visual acuity (measured by any scale) and color contrast efficacy. Among LV:

-Most people read faster with high contrast
-Cloudy vision reads a little slower, but does better with white black (reverse polarity)
-It shows no improvement with central retina loss and maybe a little dip.

All have a narrower band between critical contrast (reading is impacted badly) and a contrast the enables maximum reading rate. This curve is concave down.
Paul Schantz Specific examples (there should be no shortage of these) will help highlight this.
Jonathan Metz Negative Approach
Kevin White I thought it was 7-10% of adult males (http://www.colour-blindness.com/general/prevalence/, http://www.rightdiagnosis.com/c/color_blindness/prevalence.htm, http://www.news-medical.net/health/Color-Blindness-Prevalence.aspx).

Seems to be leading with quite a lot of the negatives rather than the benefits.
Emmanuelle Gutiérrez y Restrepo
Shawn Lawton Henry
Andrew Arch stats are wrong. it's 1 in 12 males (not 1 in 4) - https://nei.nih.gov/health/color_blindness/facts_about

Also, sun glare isn't just for mobiles outside - it can occur in office near window with fixed desks (we're getting it now in mid-winter with such low sun first thing in morning)
Howard Kramer This seems fine.

5. Example Stories: Voice Recognition

What are your thoughts specifically on the example Voice Recognition?.

Details

Responder Example Stories: Voice Recognition
Melody Ma "Persona 10 has a physical disability" - give examples of "physical disability"
Sharron Rush It's a good start. I think there are more implications but have not been able to get focus on exactly what. "on the go" may be an overstatement. I see people sit in their easy chair and talk to their devices, they just prefer voice input when it works properly. Blind users as well.
Wayne Dick Isn't Voice Input just interpreted as keyboard input. Kim Patch knows some interesting edge points.
Paul Schantz More examples would be helpful, i.e. using Xbox for navigating menus and video content.
Jonathan Metz Positive Approach
Kevin White Doesn't seem to be a broader benefit side to this. I am not quite sure that Persona 11 is realistic. One area where I have heard of increasing use of voice activation is in gaming, but that isn't quite the web. Could be used as a counter-point story where one adds to the experience (the gamer calling out for missiles to be fired as opposed to the user with upper limb mobility issues calling out twitter messages to their friends... or soemthing)
Emmanuelle Gutiérrez y Restrepo
Shawn Lawton Henry
Andrew Arch
Howard Kramer

6. Example Stories: Text to Speech

What are your thoughts specifically on the example Text to Speech?.

Details

Responder Example Stories: Text to Speech
Melody Ma
Sharron Rush I think there are several additional types of users who benefit, including dyslexia and other cognitive disabilities. It is mentioned in the things to highlight but no persona represents it within the scenario.
Wayne Dick Incomplete. There is text to speech for partially sighted, dyslexia and blindness. Synchronization is important for the former two categories. TextHelp provides this for Word and less so for web. Low vision is more of a patchwork affair. I insert tabindex="0" into every paragraph so I can at least get a whole though before I move to the next.
Paul Schantz
Jonathan Metz Positive Approach

Similar Case Approach
Kevin White Not sure how a video might show the search engine problem
Emmanuelle Gutiérrez y Restrepo
Shawn Lawton Henry
Andrew Arch also benefits low-literacy - they can listen
Howard Kramer

7. Example Stories: Layout and Design

What are your thoughts specifically on the example Layout and Design?.

Details

Responder Example Stories: Layout and Design
Melody Ma
Sharron Rush Not "too much" to add cognitive. Also the older person persona would make sense in this scenario.
Wayne Dick Not many.
Paul Schantz Web sites that are laid out and designed well are not necessarily well-coded web sites (and vice-versa).
Jonathan Metz Negative Approach
Kevin White A little bit of a negative position again... sorry, can't think of a positive example for structure. Maybe the same example but the task is easy because there is a straight forward structure. Although I wonder how much of that is about usability not accessibility?
Emmanuelle Gutiérrez y Restrepo
Shawn Lawton Henry
Andrew Arch
Howard Kramer

8. Example Stories: Error Messages

What are your thoughts specifically on the example Error Messages?.

Details

Responder Example Stories: Error Messages
Melody Ma
Sharron Rush Blind users belong here too.
Wayne Dick I liked this. It defined the problem, identified accommodations and motivated the success criteria. Just what we discussed in Austin.
Paul Schantz
Jonathan Metz Negative Approach
Kevin White Again, I might flip this to highlight good, clear error messages, that make error recovery easy.
Emmanuelle Gutiérrez y Restrepo
Shawn Lawton Henry
Andrew Arch we should add that clear error messages mean better data collection and/or a higher completion %age for the form owner (important if you're selling something)
Howard Kramer

9. Example Stories: Large Click Areas

What are your thoughts specifically on the example Large Click Areas?.

Details

Responder Example Stories: Large Click Areas
Melody Ma
Sharron Rush good, no suggestions
Wayne Dick Woopy. Best thing since penicillin.
Paul Schantz MIght be good to mention that larger targets make for better touch navigation.
Jonathan Metz Positive Approach (Using the competitor is KEY. Perfect scenario!)
Kevin White Good, if it just shows the good big buttons and how well they work.
Emmanuelle Gutiérrez y Restrepo
Shawn Lawton Henry
Andrew Arch
Howard Kramer

10. Example Stories: Text Customization

What are your thoughts specifically on the example Text Customization?.

Details

Responder Example Stories: Text Customization
Melody Ma
Sharron Rush I need more info on how this will be illustrated. It seems tough to do in a video without some kind of instructional approach. My understanding is that we wanted these to be personality driven rather than instructional and not sure how this one would work in that case.
Wayne Dick I change my mind, text customization is the best thing since penicillin. Big targets are just cool.

I don't want to imply that user style sheets are necessarily written by users. They just serve users. See Stylish.

To succeed with low vision you must be a trickster. First the landscape changes a lot. You have no legal or guideline support, so a vendor can erase your access in a day. It involves a lot of reverse engineering. My gmail sheet took a long time. Sometimes vendors don't want you to do it, so they start "id" and "class" attributes with CSS operators like "." and ":". Many pages are resistant to non-styled flow and the screen will dispear when you say set "position: static". Here is a table trick:

table, tbody {display: block !important;}
td, th {display: list-item !important;
list-style-type: none !important;}
tr {display: table-row !important;
border-style: solid !important;
border-width: thick !important;}
That linearizes and puts a border around table rows. You lose the column headers, those are the trade offs.

Paul Schantz
Jonathan Metz
Kevin White I think this is important but I could see it as being really hard to come across in a snappy video
Emmanuelle Gutiérrez y Restrepo
Shawn Lawton Henry
Andrew Arch Persona24 seems contradictory - ifs "unaware of these web browser settings" how did they "decided to customize"
Howard Kramer

11. Example Stories: Simple Language

What are your thoughts specifically on the example Simple Language?.

Details

Responder Example Stories: Simple Language
Melody Ma
Sharron Rush Seems good, not sure how you would reference the sign-language user other than making a point that text is not native language but that seems a bit peripheral to the central message.
Wayne Dick I'm the wrong person, I like big words.
Paul Schantz
Jonathan Metz I wouldn't include Sign Language users. Most SL only uses simple language to provide context, and many in the Deaf community frown upon overly using SEE (Signed Exact English) anyway.
Kevin White Good, although again, does it need the bad example?
Emmanuelle Gutiérrez y Restrepo
Shawn Lawton Henry
Andrew Arch
Howard Kramer

12. Example Stories: Keyboard Access

What are your thoughts specifically on the example Keyboard Access?.

Details

Responder Example Stories: Keyboard Access
Melody Ma
Sharron Rush yes this is good and it is not too much to use blindness in fact it seems it almost must be at least mentioned even if not emphasized.
Wayne Dick Sorry, my fever is coming up again. Good night. I'm sleeping tomorrow.
Paul Schantz
Jonathan Metz Positive Approach

Similar Case Approach (Though I don't know why no one brings up the fact that creative designers use keyboard shortcuts in everyday scenarios. It frustrates me so much when I tell my wife to go from one field to the next, and she uses the trackpad to do it. It takes FOREVER! Just an aside!)
Kevin White In answer to the question, yes I think it would be too much to add in blindness.
Emmanuelle Gutiérrez y Restrepo
Shawn Lawton Henry
Andrew Arch
Howard Kramer

More details on responses

  • Melody Ma: last responded on 18, June 2015 at 04:44 (UTC)
  • Sharron Rush: last responded on 18, June 2015 at 18:51 (UTC)
  • Wayne Dick: last responded on 19, June 2015 at 04:39 (UTC)
  • Paul Schantz: last responded on 19, June 2015 at 05:36 (UTC)
  • Jonathan Metz: last responded on 19, June 2015 at 06:06 (UTC)
  • Kevin White: last responded on 19, June 2015 at 08:48 (UTC)
  • Emmanuelle Gutiérrez y Restrepo: last responded on 19, June 2015 at 11:21 (UTC)
  • Shawn Lawton Henry: last responded on 19, June 2015 at 17:43 (UTC)
  • Andrew Arch: last responded on 24, June 2015 at 12:25 (UTC)
  • Howard Kramer: last responded on 25, June 2015 at 05:10 (UTC)

Non-responders

The following persons have not answered the questionnaire:

  1. Eric Velleman
  2. Shadi Abou-Zahra
  3. Sylvie Duchateau
  4. Kazuhito Kidachi
  5. Jedi Lin
  6. David Sloan
  7. Mary Jo Mueller
  8. Vicki Menezes Miller
  9. Reinaldo Ferraz
  10. Bill Kasdorf
  11. Cristina Mussinelli
  12. Kevin Rydberg
  13. Ahmath Bamba MBACKE
  14. Adina Halter
  15. Denis Boudreau
  16. Laura Keen
  17. Sarah Pulis
  18. Bill Tyler
  19. Gregorio Pellegrino
  20. Ruoxi Ran
  21. Jennifer Chadwick
  22. Sean Kelly
  23. Muhammad Saleem
  24. Sarah Lewthwaite
  25. Daniel Montalvo
  26. Mark Palmer
  27. Jade Matos Carew
  28. Sonsoles López Pernas
  29. Greta Krafsig
  30. Jason McKee
  31. Jayne Schurick
  32. Billie Johnston
  33. Michele Williams
  34. Shikha Nikhil Dwivedi
  35. Brian Elton
  36. Julianna Rowsell
  37. Tabitha Mahoney
  38. Fred Edora
  39. Rabab Gomaa
  40. Marcelo Paiva
  41. Eloisa Guerrero
  42. Leonard Beasley
  43. Frankie Wolf
  44. Supriya Makude
  45. Aleksandar Cindrikj
  46. Angela Young

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