Talk:Draft User Survey Questions

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Brainstorm for Types of Questions

  • Demographic Questions (radio buttons with prefer not to answer, other)
    • Age range
    • Gender
    • Disability
  • Contact Information
    • Name
    • Email
    • Phone
  • Devices used
  • Equipment
  • AT used
  • What people do when and where
  • Combinations of devices
  • Applications used
  • How devices are used (iPAD used to control PC)
  • What is easy/what is hard
  • How do you use social media/listen to music etc
  • What the preferred device is and when they use that device/ what tasks etc
  • Expectation/complain on features of mobile device to improve the accessibility?


How users with disabilities are using or not using – what combinations there using etc.

Additional questions:

  • Kind of devices people have tried using
  • Country demographics (differences among different types of phones)
  • Does the device have buttons
  • Do you use the buttons over using a touchscreen
  • hardware/operating system specifications (including directions on how to find the info)

Open-ended questions:

  • What are the top 10 things you'd like to be able to do with your mobile device and/or computer that you can't do today – give us your wish list.
  • Is there anything else you want to say?

Further thoughts:

  • Contact back information optional, last
  • Say how long it will take to fill out the survey
  • What type of survey? Using an already existing survey mechanism of the W3C has?
  • Allow people to fill it out in multiple sessions.
  • Allow it to be completed on a mobile phone
  • Multiple languages?
  • Make sure it's not Eurocentric
  • Choose the language at the beginning of the survey

Gavin's Questions

1. In what ways are mobile device(s) (including touchscreen mobile devices/smartphones/tablets), most effective in every day life? Please name specific devices and describe effective or less successful features.

  • For individuals who are deaf or hard of hearing
  • For individuals who have limited mobility
  • For senior citizens
  • For individuals who have alzheimers/dementia
  • For individuals who are on the autism spectrum
  • For individuals who are visually impaired

2. Do you see advantages to using smartphone[s]/tablets rather than traditional feature phones? If so why?

3. In what areas of everyday life do you use a smartphone/tablet?

4. Do you use a smartphone/tablet in connection with checking TV listings or controlling your TV via a companion app?

5. Do you use a smartphone/tablet to access any of the following via the web or a native app?

  • Social media
  • Banking
  • Shopping
  • Gaming
  • Watch TV

6. Would you prefer to use a smartphone to access content via the web or download a native app via an app store? Please say why you prefer?

7. What accessories or modifications do you suggest for mobile/smartphone/tablet devices to meet the needs of individuals with disabilities?

  • What accessories or modifications do you suggest for mobile/smartphone/tablet devices to meet the needs of individuals with disabilities? Please describe
  • What are the advantages of the modification?
  • What are the disadvantages of the modification?

Alan's Questions

  1. Explain the role that mobile devices have in your life.
    • I use my mobile phone for:
      • It helps me do:
      • Without it I could not do:
      • The accessibility feature(s) I use most are:
      • The accessibility feature(s) I would like to be improved are:
      • The accessibility feature(s) I do not use are:
    • I use my mobile tablet for:
      • It helps me do:
      • Without it I could not do:
      • The accessibility feature(s) I use most are:
      • The accessibility feature(s) I would like to be improved are:
      • The accessibility feature(s) I do not use are:
    • Are there apps you would use if they were more accessible?
      • Financial
      • Travel
      • Word processor
      • Email
      • Videos
      • Music
      • Social media sites
      • Other
    • What accessibility feature do you need the most?
      • Zoom
      • Increase text size
      • Screen reader
      • Alternate input method
      • Speech recognition
      • Captions
      • Other
    • What accessibility feature do you need the least?
      • Zoom
      • Increase text size
      • Screen reader
      • Alternate input method
      • Captions
      • Speech recognition
      • Other
    • Are there apps that lack an accessibility feature that you would like improved?
      • Device:
      • App:
      • Accessibility Feature:
    • Are there devices that you feel do not support a specific accessibility feature more than others?
      • Device:
      • App:
      • Accessibility Feature:

Kim's Open Ended Questions

  1. What are the top 10 things you'd like to be able to do with your mobile device and/or computer that you can't do today – give us your wish list.
  2. Is there anything else you'd like to say?

Demographic Questions

  1. Demographics
    • Age (radio buttons)
      • Under 10
      • 10-18
      • 18-24
      • 25-34
      • 35-44
      • 45-54
      • 55-65
      • 65+
      • Prefer not to answer
      • Respondents that didn't answer
    • Gender (radio buttons)
      • Male
      • Female
      • Prefer not to answer
    • Disability (checkboxes)
      • Blind
      • Low vision
      • Color blind
      • Deaf
      • Hard of hearing
      • Physical/Motor
      • Learning Disabled/Dyslexic
      • Other (textbox)

Recruit for the survey – worldwide perspective

  • Get Simon Harper involved
  • Other A11Y specific groups?
  • Assistive technology provider blogs for example GW micro, start a list of those groups?
  • Andrew Arch can get contacts in Australia
  • Twitter, Facebook (groups in minutes), LinkedIn
  • Detlef: I can use our network to distribute via INCOBS and Hoerkomm projects in germany
  • Jeanne: can check on asking W3C offices for translation

Additional questions from Kathleen and Jan

  • Do you currently use a mobile phone?
    • Yes
    • No

If yes is selected, ask these questions

If no is selected, ask these questions

  • Have you used a mobile phone in the past?
    • Yes
    • No

If yes is selected, ask these questions:

  • What mobile phone(s) have you used in the past?
  • [open ended question]
  • Why are you no longer using a mobile phone?
    • Lack of accessibility of the phone itself
    • Lack of accessible applications for the phone
    • Currently no need for a mobile phone
    • Lost/stolen/broken
    • Company phone
    • Financial reasons
    • Other – please explain

I would replicate these questions in the tablet section.

Survey Questions DRAFT Feb 2014

Usage

  1. Do you use a mobile phone?
    • Yes
    • No
    • If yes is selected, ask these questions
    1. Which mobile phone(s) do you use? (list mobile phones)
    2. What version of the operating system is on the device? [-- RECOMMEND TAKING THIS OUT --]
      • Provide list of operating systems based on selection of mobile phone [-- RECOMMEND TAKING THIS OUT --]
      • How frequently do you do updates? [-- RECOMMEND TAKING THIS OUT --]
        • As soon as it is available
        • When someone tells me to do it
        • Several months after it comes out
        • Only when required
        • Other: please explain
    3. Have you tried other phone(s) and stopped using them?
      • Yes, please explain
      • No
    4. How often do you use your mobile phone?
      • Everyday
      • 5 days a week
      • 2-3 days a week
      • Occasionally
      • I do not use accessibility features
      • Other: please explain
    5. What do you use your phone for?
      • Financial
      • Travel
      • Word processor / dictation
      • Record information such as meetings, lectures, conversations
      • Email
      • Video
      • Music
      • Social Media
      • Gaming
      • Shopping
      • Watch TV
      • Phone Calls
      • Text Messages
      • Other: In what areas of everyday life do you use a phone?
    6. Which do you use the most/least? (maybe ask people to rank what they do)[-- RECOMMEND TAKING THIS OUT --]
      • Financial
      • Travel
      • Word processor / dictation
      • Record information such as meetings, lectures, conversations
      • Email
      • Video
      • Music
      • Social Media
      • Gaming
      • Shopping
      • Watch TV
      • Phone Calls
      • Text Messages
      • Other: please list
    7. What accessibility settings do you use on your mobile phone? (multiple choice)
      • Screen reader such as VoiceOver or Talkback
      • Zoom
      • Text size
      • Invert colors
      • Color contrast settings
      • Speak text
      • On/off labels
      • Hearing aids
      • Subtitles & Captioning
      • LED Flash for Alerts
      • Mono Audio
      • Noise Cancellation
      • Guided Access
      • Switch Control
      • Assistive Touch
      • Custom Gestures
      • Speech to Text
      • Other: please tell us what you use?
    8. How often do you use accessibility features? [-- RECOMMEND TAKING THIS OUT --]
      • Everyday
      • Most of the time
      • Some of the time
      • Occasionally
      • I do not use accessibility features
      • Other: please explain
  2. Do you use a mobile tablet?
    • Yes
    • No
    • If yes is selected, ask these questions
    1. Which mobile tablet(s) do you use?
    2. What version of the operating system is on the device? [-- RECOMMEND TAKING THIS OUT --]
        • provide list of operating systems based on selection of mobile tablets [-- RECOMMEND TAKING THIS OUT --]
      • How frequently do you do updates?[-- RECOMMEND TAKING THIS OUT --]
        • As soon as it is available
        • When someone tells me to do it
        • Several months after it comes out
        • Only when required
        • Other: please explain
    3. Have you tried other tablets(s) and stopped using them?
      • Yes, please explain
      • No
    4. How often do you use your mobile tablet?
      • Everyday
      • 5 days a week
      • 2-3 days a week
      • Occasionally
    5. What do you use your mobile tablet for?
      • Financial
      • Travel
      • Word processor / dictation
      • Record information such as meetings, lectures, conversations
      • Email
      • Video
      • Music
      • Social Media
      • Gaming
      • Shopping
      • Watch TV
      • Other: In what areas of everyday life do you use a tablet?
    6. Which do you use the most/least? (maybe ask people to rank what they do)[-- RECOMMEND TAKING THIS OUT --]
      • Financial
      • Travel
      • Word processor / dictation
      • Record information such as meetings, lectures, conversations
      • Email
      • Video
      • Music
      • Social Media
      • Gaming
      • Shopping
      • Watch TV
      • Other: please list
    7. What accessibility settings do you use on your mobile tablet? (multiple choice)
      • Screen reader such as VoiceOver or Talkback
      • Zoom
      • Text size
      • Invert colors
      • Color contrast settings
      • Speak text
      • On/off labels
      • Hearing aids
      • Subtitles & Captioning
      • LED Flash for Alerts
      • Mono Audio
      • Noise Cancellation
      • Guided Access
      • Switch Control
      • Assistive Touch
      • Custom Gestures
      • Speech to Text
      • Other: please tell us what you use?
    8. How often do you use accessibility features? [-- RECOMMEND TAKING THIS OUT --]
      • Everyday
      • Most of the time
      • Some of the time
      • Occasionally
      • I do not use accessibility features
      • Other: please explain
  3. Do you use a laptop or desktop computer?
    • Yes, I use a PC
    • Yes, I use a MAC
    • Yes, I use both a PC and a MAC
    • No
    • If yes, then ask the following:
    1. Please tell us what model of laptop or desktop computer? [-- RECOMMEND TAKING THIS OUT --]
    2. What accessibility settings do you use on your laptop or desktop computer? (multiple choice) (NOTE WE NEED TO WORK ON THIS LIST)
      • Screen reader (such as JAWS, WindowsEyes, NVDA, System Access, VoiceOver)
      • Screen magnifier (such as ZoomText, MAGic)
      • Dragon Naturally Speaking
      • Kurzweil
      • Read & Write Gold
      • Other: please tell us what you use?
    3. How often do you use accessibility features and programs? [-- RECOMMEND TAKING THIS OUT --]
      • Everyday
      • Most of the time
      • Some of the time
      • Occasionally
      • I do not use accessibility features
      • Other: please explain
    4. When do you use your desktop or laptop instead of your mobile phone or tablet?
  4. Do you use a smartphone/tablet as a control for other appliances (e.g. TV, thermostat, security)?
    • Yes
    • No
    • Please comment [text field]

Preferences

  1. Do you see advantages to using smartphone[s]/tablets rather than traditional feature phones?
    • Yes
    • No
    • Please explain
  2. If you have a choice between a mobile web site and a mobile app, which would you typically choose? [mobile web site, mobile app, don't know]
    • Mobile Web Site
    • Mobile App
    • Don't Know
    • Please explain your selections above.
  3. If you a choice between desktop/laptop, mobile phone or a mobile tablet, which device would you choose to do the following:
    • Financial
    • Travel
    • Word processor / dictation
    • Record information such as meetings, lectures, conversations
    • Email
    • Video
    • Music
    • Social Media
    • Gaming
    • Shopping
    • Watch TV
    • Phone Calls
    • Text Messages
    • Please explain your selections above.
  4. Does your mobile phone or tablet have a keypad and touch screen? [-- RECOMMEND TAKING THIS OUT --]
    • Keypad only
    • Keypad and touch screen
    • Touch screen with external keyboard
    • Touch screen only
      • Do you use the keypad or keyboard over using a touchscreen?
        • Yes
        • No
        • My device does not have touchscreen
        • Depends, please explain
    • If yes to external keyboard, ask these questions
      • When do you use an external bluetooth keyboard?
        • Writing emails, notes etc.
        • Navigate the device/page
        • Perform commands
        • Other, please list usage
      • How often do you use an external keyboard?
        • Everyday
        • Most of the time
        • Some of the time
        • Occasionally

Suggestions

  1. What accessories or modifications do you suggest for mobile/smartphone/tablet devices to meet the needs of individuals with disabilities?
    • What accessories or modifications do you suggest for mobile/smartphone/tablet devices to meet the needs of individuals with disabilities? Please describe
    • What are the advantages of the modification?
    • What are the disadvantages of the modification?
  2. Are there apps that lack an accessibility feature that you would like improved?
    • Device:
    • App:
    • Accessibility Feature:
  3. Are there devices that you feel do not support a specific accessibility feature more than others?
    • Device:
    • App:
    • Accessibility Feature:
  4. What are the top 10 things you'd like to be able to do with your mobile device and/or computer that you can't do today?
  5. Is there anything else you'd like to say?

Demographics

  1. Age (radio buttons)
    • Under 10
    • 10-18
    • 18-24
    • 25-34
    • 35-44
    • 45-54
    • 55-65
    • 65+
    • Prefer not to answer
  2. Gender (radio buttons)
    • Male
    • Female
    • Other
  3. Disability (checkboxes - multiple selection)
    • Blind
    • Low vision
    • Color blind
    • Deaf
    • Hard of hearing
    • Physical/Motor
    • Learning Disabled/Dyslexic
    • Other (textbox)
  4. Country (list of countries)

Contact Information (optional)

[-- RECOMMEND TAKING THIS OUT OR A SEPARATE SURVEY--]

  1. Name
  2. Job Title
  3. Phone Number
  4. Email