Talk:Draft User Survey Questions

Brainstorm for Types of Questions

• Demographic Questions (radio buttons with prefer not to answer, other)
  • Age range
  • Gender
  • Disability
• Contact Information
  • Name
  • Email
  • Phone
• Devices used
• Equipment
• AT used
• What people do when and where
• Combinations of devices
• Applications used
• How devices are used (iPAD used to control PC)
• What is easy/what is hard
• How do you use social media/listen to music etc
• What the preferred device is and when they use that device/ what tasks etc
• Expectation/complain on features of mobile device to improve the accessibility?

How users with disabilities are using or not using – what combinations there using etc.

Additional questions:

• Kind of devices people have tried using
• Country demographics (differences among different types of phones)
• Does the device have buttons
• Do you use the buttons over using a touchscreen
• hardware/operating system specifications (including directions on how to find the info)

Open-ended questions:

• What are the top 10 things you'd like to be able to do with your mobile device and/or computer that you can't do today – give us your wish list.
• Is there anything else you want to say?

Further thoughts:

• Contact back information optional, last
• Say how long it will take to fill out the survey
• What type of survey? Using an already existing survey mechanism of the W3C has?
• Allow people to fill it out in multiple sessions.
• Allow it to be completed on a mobile phone
• Multiple languages?
• Make sure it's not Eurocentric
• Choose the language at the beginning of the survey

Gavin's Questions

1. In what ways are mobile device(s) (including touchscreen mobile devices/smartphones/tablets), most effective in every day life? Please name specific devices and describe effective or less successful features.

• For individuals who are deaf or hard of hearing
• For individuals who have limited mobility
• For senior citizens
• For individuals who have alzheimers/dementia
• For individuals who are on the autism spectrum
• For individuals who are visually impaired

2. Do you see advantages to using smartphone[s]/tablets rather than traditional feature phones? If so why?

3. In what areas of everyday life do you use a smartphone/tablet?

4. Do you use a smartphone/tablet in connection with checking TV listings or controlling your TV via a companion app?

5. Do you use a smartphone/tablet to access any of the following via the web or a native app?

• Social media
• Banking
• Shopping
• Gaming
• Watch TV

6. Would you prefer to use a smartphone to access content via the web or download a native app via an app store? Please say why you prefer?

7. What accessories or modifications do you suggest for mobile/smartphone/tablet devices to meet the needs of individuals with disabilities?

• What accessories or modifications do you suggest for mobile/smartphone/tablet devices to meet the needs of individuals with disabilities? Please describe

• What are the advantages of the modification?

• What are the disadvantages of the modification?

Alan's Questions

1. Explain the role that mobile devices have in your life.
   • I use my mobile phone for:
     • It helps me do:
     • Without it I could not do:
     • The accessibility feature(s) I use most are:
     • The accessibility feature(s) I would like to be improved are:
     • The accessibility feature(s) I do not use are:
   • I use my mobile tablet for:
     • It helps me do:
     • Without it I could not do:
     • The accessibility feature(s) I use most are:
     • The accessibility feature(s) I would like to be improved are:
     • The accessibility feature(s) I do not use are:
   • Are there apps you would use if they were more accessible?
     • Financial
     • Travel
     • Word processor
     • Email
     • Videos
     • Music
     • Social media sites
     • Other
   • What accessibility feature do you need the most?
     • Zoom
     • Increase text size
     • Screen reader
     • Alternate input method
     • Speech recognition
     • Captions
     • Other
   • What accessibility feature do you need the least?
     • Zoom
     • Increase text size
     • Screen reader
     • Alternate input method
     • Captions
     • Speech recognition
     • Other
   • Are there apps that lack an accessibility feature that you would like improved?
     • Device:
     • App:
     • Accessibility Feature:
   • Are there devices that you feel do not support a specific accessibility feature more than others?
     • Device:
     • App:
     • Accessibility Feature:

Kim's Open Ended Questions

1. What are the top 10 things you'd like to be able to do with your mobile device and/or computer that you can't do today – give us your wish list.
2. Is there anything else you'd like to say?

Demographic Questions

1. Demographics
   • Age (radio buttons)
     • Under 10
     • 10-18
     • 18-24
     • 25-34
     • 35-44
     • 45-54
     • 55-65
     • 65+
     • Prefer not to answer
     • Respondents that didn't answer
   • Gender (radio buttons)
     • Male
     • Female
     • Prefer not to answer
   • Disability (checkboxes)
     • Blind
     • Low vision
     • Color blind
     • Deaf
     • Hard of hearing
     • Physical/Motor
     • Learning Disabled/Dyslexic
     • Other (textbox)

Recruit for the survey – worldwide perspective

• Get Simon Harper involved
• Other A11Y specific groups?
• Assistive technology provider blogs for example GW micro, start a list of those groups?
• Andrew Arch can get contacts in Australia
• Twitter, Facebook (groups in minutes), LinkedIn
• Detlef: I can use our network to distribute via INCOBS and Hoerkomm projects in germany
• Jeanne: can check on asking W3C offices for translation

Additional questions from Kathleen and Jan

• Do you currently use a mobile phone?
  • Yes
  • No

If yes is selected, ask these questions

If no is selected, ask these questions

• Have you used a mobile phone in the past?
  • Yes
  • No

If yes is selected, ask these questions:

• What mobile phone(s) have you used in the past?
• [open ended question]
• Why are you no longer using a mobile phone?
  • Lack of accessibility of the phone itself
  • Lack of accessible applications for the phone
  • Currently no need for a mobile phone
  • Lost/stolen/broken
  • Company phone
  • Financial reasons
  • Other – please explain

I would replicate these questions in the tablet section.

Survey Questions DRAFT Feb 2014

Usage

1. Do you use a mobile phone?
   • Yes
   • No
   • If yes is selected, ask these questions
   1. Which mobile phone(s) do you use? (list mobile phones)
   2. What version of the operating system is on the device? [-- RECOMMEND TAKING THIS OUT --]
      • Provide list of operating systems based on selection of mobile phone [-- RECOMMEND TAKING THIS OUT --]
      • How frequently do you do updates? [-- RECOMMEND TAKING THIS OUT --]
        • As soon as it is available
        • When someone tells me to do it
        • Several months after it comes out
        • Only when required
        • Other: please explain
   3. Have you tried other phone(s) and stopped using them?
      • Yes, please explain
      • No
   4. How often do you use your mobile phone?
      • Everyday
      • 5 days a week
      • 2-3 days a week
      • Occasionally
      • I do not use accessibility features
      • Other: please explain
   5. What do you use your phone for?
      • Financial
      • Travel
      • Word processor / dictation
      • Record information such as meetings, lectures, conversations
      • Email
      • Video
      • Music
      • Social Media
      • Gaming
      • Shopping
      • Watch TV
      • Phone Calls
      • Text Messages
      • Other: In what areas of everyday life do you use a phone?
   6. Which do you use the most/least? (maybe ask people to rank what they do)[-- RECOMMEND TAKING THIS OUT --]
      • Financial
      • Travel
      • Word processor / dictation
      • Record information such as meetings, lectures, conversations
      • Email
      • Video
      • Music
      • Social Media
      • Gaming
      • Shopping
      • Watch TV
      • Phone Calls
      • Text Messages
      • Other: please list
   7. What accessibility settings do you use on your mobile phone? (multiple choice)
      • Screen reader such as VoiceOver or Talkback
      • Zoom
      • Text size
      • Invert colors
      • Color contrast settings
      • Speak text
      • On/off labels
      • Hearing aids
      • Subtitles & Captioning
      • LED Flash for Alerts
      • Mono Audio
      • Noise Cancellation
      • Guided Access
      • Switch Control
      • Assistive Touch
      • Custom Gestures
      • Speech to Text
      • Other: please tell us what you use?
   8. How often do you use accessibility features? [-- RECOMMEND TAKING THIS OUT --]
      • Everyday
      • Most of the time
      • Some of the time
      • Occasionally
      • I do not use accessibility features
      • Other: please explain
2. Do you use a mobile tablet?
   • Yes
   • No
   • If yes is selected, ask these questions
   1. Which mobile tablet(s) do you use?
   2. What version of the operating system is on the device? [-- RECOMMEND TAKING THIS OUT --]
      • • provide list of operating systems based on selection of mobile tablets [-- RECOMMEND TAKING THIS OUT --]
      • How frequently do you do updates?[-- RECOMMEND TAKING THIS OUT --]
        • As soon as it is available
        • When someone tells me to do it
        • Several months after it comes out
        • Only when required
        • Other: please explain
   3. Have you tried other tablets(s) and stopped using them?
      • Yes, please explain
      • No
   4. How often do you use your mobile tablet?
      • Everyday
      • 5 days a week
      • 2-3 days a week
      • Occasionally
   5. What do you use your mobile tablet for?
      • Financial
      • Travel
      • Word processor / dictation
      • Record information such as meetings, lectures, conversations
      • Email
      • Video
      • Music
      • Social Media
      • Gaming
      • Shopping
      • Watch TV
      • Other: In what areas of everyday life do you use a tablet?
   6. Which do you use the most/least? (maybe ask people to rank what they do)[-- RECOMMEND TAKING THIS OUT --]
      • Financial
      • Travel
      • Word processor / dictation
      • Record information such as meetings, lectures, conversations
      • Email
      • Video
      • Music
      • Social Media
      • Gaming
      • Shopping
      • Watch TV
      • Other: please list
   7. What accessibility settings do you use on your mobile tablet? (multiple choice)
      • Screen reader such as VoiceOver or Talkback
      • Zoom
      • Text size
      • Invert colors
      • Color contrast settings
      • Speak text
      • On/off labels
      • Hearing aids
      • Subtitles & Captioning
      • LED Flash for Alerts
      • Mono Audio
      • Noise Cancellation
      • Guided Access
      • Switch Control
      • Assistive Touch
      • Custom Gestures
      • Speech to Text
      • Other: please tell us what you use?
   8. How often do you use accessibility features? [-- RECOMMEND TAKING THIS OUT --]
      • Everyday
      • Most of the time
      • Some of the time
      • Occasionally
      • I do not use accessibility features
      • Other: please explain
3. Do you use a laptop or desktop computer?
   • Yes, I use a PC
   • Yes, I use a MAC
   • Yes, I use both a PC and a MAC
   • No
   • If yes, then ask the following:
   1. Please tell us what model of laptop or desktop computer? [-- RECOMMEND TAKING THIS OUT --]
   2. What accessibility settings do you use on your laptop or desktop computer? (multiple choice) (NOTE WE NEED TO WORK ON THIS LIST)
      • Screen reader (such as JAWS, WindowsEyes, NVDA, System Access, VoiceOver)
      • Screen magnifier (such as ZoomText, MAGic)
      • Dragon Naturally Speaking
      • Kurzweil
      • Read & Write Gold
      • Other: please tell us what you use?
   3. How often do you use accessibility features and programs? [-- RECOMMEND TAKING THIS OUT --]
      • Everyday
      • Most of the time
      • Some of the time
      • Occasionally
      • I do not use accessibility features
      • Other: please explain
   4. When do you use your desktop or laptop instead of your mobile phone or tablet?
4. Do you use a smartphone/tablet as a control for other appliances (e.g. TV, thermostat, security)?
   • Yes
   • No
   • Please comment [text field]

Preferences

1. Do you see advantages to using smartphone[s]/tablets rather than traditional feature phones?
   • Yes
   • No
   • Please explain
2. If you have a choice between a mobile web site and a mobile app, which would you typically choose? [mobile web site, mobile app, don't know]
   • Mobile Web Site
   • Mobile App
   • Don't Know
   • Please explain your selections above.
3. If you a choice between desktop/laptop, mobile phone or a mobile tablet, which device would you choose to do the following:
   • Financial
   • Travel
   • Word processor / dictation
   • Record information such as meetings, lectures, conversations
   • Email
   • Video
   • Music
   • Social Media
   • Gaming
   • Shopping
   • Watch TV
   • Phone Calls
   • Text Messages
   • Please explain your selections above.
4. Does your mobile phone or tablet have a keypad and touch screen? [-- RECOMMEND TAKING THIS OUT --]
   • Keypad only
   • Keypad and touch screen
   • Touch screen with external keyboard
   • Touch screen only
     • Do you use the keypad or keyboard over using a touchscreen?
       • Yes
       • No
       • My device does not have touchscreen
       • Depends, please explain
   • If yes to external keyboard, ask these questions
     • When do you use an external bluetooth keyboard?
       • Writing emails, notes etc.
       • Navigate the device/page
       • Perform commands
       • Other, please list usage
     • How often do you use an external keyboard?
       • Everyday
       • Most of the time
       • Some of the time
       • Occasionally

Suggestions

1. What accessories or modifications do you suggest for mobile/smartphone/tablet devices to meet the needs of individuals with disabilities?
   • What accessories or modifications do you suggest for mobile/smartphone/tablet devices to meet the needs of individuals with disabilities? Please describe
   • What are the advantages of the modification?
   • What are the disadvantages of the modification?
2. Are there apps that lack an accessibility feature that you would like improved?
   • Device:
   • App:
   • Accessibility Feature:
3. Are there devices that you feel do not support a specific accessibility feature more than others?
   • Device:
   • App:
   • Accessibility Feature:
4. What are the top 10 things you'd like to be able to do with your mobile device and/or computer that you can't do today?
5. Is there anything else you'd like to say?

Demographics

1. Age (radio buttons)
   • Under 10
   • 10-18
   • 18-24
   • 25-34
   • 35-44
   • 45-54
   • 55-65
   • 65+
   • Prefer not to answer
2. Gender (radio buttons)
   • Male
   • Female
   • Other
3. Disability (checkboxes - multiple selection)
   • Blind
   • Low vision
   • Color blind
   • Deaf
   • Hard of hearing
   • Physical/Motor
   • Learning Disabled/Dyslexic
   • Other (textbox)
4. Country (list of countries)

Contact Information (optional)

[-- RECOMMEND TAKING THIS OUT OR A SEPARATE SURVEY--]

1. Name
2. Job Title
3. Phone Number
4. Email