Draft User Survey Questions

• Mobile Accessibility Survey January 2013

Types of Questions

Brainstorm under discussion tab: https://www.w3.org/WAI/GL/mobile-a11y-tf/wiki/Talk:Draft_User_Survey_Questions

Survey Questions

Usage

1. Do you use a mobile phone? (Yes/No) If yes is selected, ask these questions
   1. Which mobile phone(s) do you use?
   2. Have you tried other phone(s) and stopped using them? (Yes, please explain / No)
   3. How often do you use your mobile phone? (Everyday / 5 days a week / 2-3 days a week / Occasionally / I do not use accessibility features / Other: please explain)
   4. What do you use your phone for? (Financial / Travel / Word processor / dictation / Record information such as meetings, lectures, conversations / Email / Video / Music / Social Media / Gaming / Shopping / Watch TV / Phone Calls / Text Messages / Other: In what areas of everyday life do you use a phone?)
   5. What accessibility settings do you use on your mobile phone? (multiple choice) (Screen reader such as VoiceOver or Talkback / Zoom / Text size / Invert colors / Color contrast settings / Speak text / On/off labels / Hearing aids / Subtitles & Captioning / LED Flash for Alerts / Mono Audio / Noise Cancellation / Guided Access / Switch Control / Assistive Touch / Custom Gestures / Speech to Text / Other: please tell us what you use?)
2. Do you use a mobile tablet? (Yes / No) If yes is selected, ask these questions
   1. Which mobile tablet(s) do you use?
   2. Have you tried other tablets(s) and stopped using them? ( Yes, please explain / No )
   3. How often do you use your mobile tablet? (Everyday / 5 days a week / 2-3 days a week / Occasionally / I do not use accessibility features / Other: please explain)
   4. What do you use your mobile tablet for? (Financial / Travel / Word processor / dictation / Record information such as meetings, lectures, conversations / Email / Video / Music / Social Media / Gaming / Shopping / Watch TV / Phone Calls / Text Messages / Other: In what areas of everyday life do you use a phone?)
   5. What accessibility settings do you use on your mobile tablet? (multiple choice) (Screen reader such as VoiceOver or Talkback / Zoom / Text size / Invert colors / Color contrast settings / Speak text / On/off labels / Hearing aids / Subtitles & Captioning / LED Flash for Alerts / Mono Audio / Noise Cancellation / Guided Access / Switch Control / Assistive Touch / Custom Gestures / Speech to Text / Other: please tell us what you use?)
3. Do you use a laptop or desktop computer? (Yes, I use a PC / Yes, I use a MAC / Yes, I use both a PC and a MAC / No) If yes, then ask the following:
   1. What accessibility settings do you use on your laptop or desktop computer? (multiple choice) (Screen reader (such as JAWS, WindowsEyes, NVDA, System Access, VoiceOver) / Screen magnifier (such as ZoomText, MAGic) / Dragon Naturally Speaking / Kurzweil / Read & Write Gold / Other: please tell us what you use?)
   2. When do you use your desktop or laptop instead of your mobile phone or tablet?
   3. Do you use a smartphone/tablet as a control for other appliances (e.g. TV, thermostat, security)? (Yes / No / Please comment [text field])

Preferences

1. Do you see advantages to using smartphone[s]/tablets rather than traditional feature phones? (Yes / No / Please explain)
2. If you have a choice between a mobile web site and a mobile app, which would you typically choose? [mobile web site, mobile app, don't know]
3. If you a choice between desktop/laptop, mobile phone or a mobile tablet, which device would you choose to do the following: Financial / Travel / Word processor / dictation / Record information such as meetings, lectures, conversations / Email / Video / Music / Social Media / Gaming / Shopping / Watch TV / Phone Calls / Text Messages) Please explain your selections above.
4. Do you use the keypad or keyboard over using a touchscreen? (Yes / No / My device does not have touchscreen / Depends, please explain) If yes to external keyboard, ask these questions
   1. When do you use an external bluetooth keyboard? (Writing emails, notes etc. / Navigate the device or page / Perform commands / Other, please list usage)
   2. How often do you use an external keyboard? (Everyday / Most of the time / Some of the time / Occasionally)

Suggestions

1. What accessories or modifications do you suggest for mobile/smartphone/tablet devices to meet the needs of individuals with disabilities? Please describe
2. Are there apps that lack an accessibility feature that you would like improved? (Device: / App: / Accessibility Feature:)
3. Are there devices that you feel do not support a specific accessibility feature more than others? (Device: / App: / Accessibility Feature:)
4. What are the top 10 things you'd like to be able to do with your mobile device and/or computer that you can't do today?

Demographics

1. Age (radio buttons) (Under 10 / 10-18 / 18-24 / 25-34 / 35-44 / 45-54 / 55-65 / 65+ / Prefer not to answer)
2. Gender (radio buttons) (Male / Female / Other)
3. Disability (checkboxes - multiple selection) (Blind / Low vision / Color blind / Deaf / Hard of hearing / Physical/Motor / Learning Disabled/Dyslexic / Other (textbox)
4. Country (list of countries)