22 Jun 2015

See also: IRC log


Tony_Doran, John_Rochford, Steve_Lee, Rich_Schwerdtfeger, Neil_Milliken, Lisa_Seeman, Janina_Sajka, EA_Draffan, Debbie_Dahl, Michael_Cooper
Chaohai_Ding, Ayelet_Seeman, Jamie_Knight


<Lisa_Seeman> agenda: this

<Lisa_Seeman> Joined on the call so far: Lisa Michael, John R. EA Steve

<Lisa_Seeman> next item

<slim> JohnRochford: remember no body expected the Spanish Inquition

<Lisa_Seeman> scribe: JohnRochford

<Lisa_Seeman> https://www.w3.org/WAI/PF/cognitive-a11y-tf/wiki/Main_Page

<Lisa_Seeman> https://www.w3.org/WAI/PF/cognitive-a11y-tf/track/actions/open

<slim> email from Anthony - hopes to join us

EA: We don't know what to do for gap analysis for non-verbal.

Lisa: Pinging me on Skype is generally good.

ddahl: Techniques in issue paper on Voice XML are for everyone, not just people with cognitive disabilities.

Lisa: It sounds to me we are ready to have a conversation about a gap analysis for Voice XML.

<ddahl> the gap analysis for voice UI's indicates that the problem is adoption

janina: I'm ready for a conversation about issue paper on Web of Things.

<slim> User Preferences, Adaptable Links and Buttons Personalization, adapting content for coga personalization

Lisa: Steve has said he has taken on too much. I will write to the list to ask people to help.

<Lisa_Seeman> https://rawgit.com/w3c/coga/master/issue-papers/voice-menus.html

Lisa: Link is to Voice XML issue paper.
... Let's now review that issue paper.

ddahl: There is no digit that requests a human.

Lisa: It would be good to have a reserved word to get through to a human.

ddahl: Some systems would resist using a reserved word, or certain words.
... Whole industry is moving away from command-based interfaces. Are now trying to make them more natural.
... It's common to use zero to get to a person.

EA: It's important there is a button that can be pressed, especially for non-verbal users.

Lisa: Perhaps, rather than zero, the button should be the hash tag or the star.

Steve: Stars seem to have disappeared from Voice XML systems.

EA: Another issue is localization.
... What's most important is alerting, especially for emergencies.

janina: Whatever is set up, someone won't be able to use it, so there must be a fallback.

<ea> I agree with Janina

ddahl: Not all systems are designed to have a human backup.
... Perhaps there should be a requirement for a human backup.

janina: If your phone is old enough, the zero is probably marked with "operator".
... That legacy may mean zero should be the digit that requests a human.

ddahl: Websites too should have a way to reach a human.

janina: Increasingly, in that regard, there are chat clients.

correction: chat forums

janina: Having a human backup may be resisted because it would be admitting a system could fail.

ddahl: Resistance can also be due to the expense incurred by having a human backup.

<neilislateagain> I agree the resistance is more usually financial

ddahl: The number of menu choices should be 3 to 4 for everyone, not just COGA users, and the option for repeating the menu should be a standard.

Lisa: A standard for menu repeating should be added to the issue paper.
... We do want to add that we want to standardize on zero.

ddahl: Perhaps there should be a standard that repeated failures should invoke a menu with longer but more-clearly explained choices.

* ddahl: Another possible standard may be that no user response invokes a human backup.

Rich: WCAG may be our best strategy because of the upcoming 508 refresh in the U.S. regarding establishing best practices for Voice XML.
... egarding establishing best practices for Voice XML.

John says "ugh".

Rich: Regarding establishing best practices for Voice XML, WCAG may be our best strategy because of the upcoming 508 refresh in the U.S.

<Lisa_Seeman> https://www.w3.org/WAI/PF/cognitive-a11y-tf/wiki/Gap_Analysis

ddahl: I could raise, in the voice browser group, the issue of introducing a note, from the PF group, about our proposed best practices / standards for Voice XML.
... There is a big community of Voice XML usability experts that may have a different idea from using zero to get a human.

Lisa: They can say what they like and don't like about it.

<Lisa_Seeman> https://rawgit.com/w3c/coga/master/issue-papers/wot.html

Lisa: Janina will now talk about the Internet of Things.

<ea> did they make any decision about whether the internet of things is the same as the web of things?

janina: There is nothing unique about the Internet of Things. It's about the UI.
... I don't see that we have identified anything that is unique about the IoT.

Lisa: We should include Tim, the author of our IoT issue paper, in this discussion.

<ea> yes that was my concern - the confusion between the two and the debate that is going on about WoT and IoT From the Internet of Things to the Web of Things: Resource Oriented Architecture and Best Practices1 Dominique Guinard1,2, Vlad Trifa1,2, Friedemann Mattern1 , Erik Wilde3

Cognitive and Learning Disabilities Accessibility Task Force

Summary of Action Items

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Found Scribe: JohnRochford
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Present: Tony_Doran John_Rochford Steve_Lee Rich_Schwerdtfeger Neil_Milliken Lisa_Seeman Janina_Sajka EA_Draffan Debbie_Dahl Michael_Cooper
Regrets: Chaohai_Ding Ayelet_Seeman Jamie_Knight

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<dbooth> Meeting: Weekly Baking Club Meeting

Got date from IRC log name: 22 Jun 2015
Guessing minutes URL: http://www.w3.org/2015/06/22-coga-minutes.html
People with action items: 

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