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Best practices/Enable feedback channels for improving the quality of existing government data
Share-PSI 2.0 Best Practice
Source:
- Best_Practices/Feedback to Improve Quality
- Best_Practices/Encourage_crowdsourcing
- Best_Practices/Infomediary_Sector_Characteristics
Contents
Outline of the best practice
The goal of this best practice is to improve the quality of government data by enabling feedback channels for users to report errors, inconsistencies, incompleteness in already published data
Management summary
Challenge
Often re-users of the governmental datasets make copies in order to curate their local copy of the data (e.g., fixing accuracy errors, or completing data). This approach is not optimal and leads to duplication of efforts, reduces the possibility of sharing and re-use.
Solution
Responsible public sector bodies SHOULD provide feedback mechanisms by which stakeholders can identify mistakes and correct them where possible. One possible practical approach could be applying a distributed versioning system to the published data (in order to improve Open Data like it has been made for Open Source software), or simply enhance simple feedback loop using e.g., comment boxes, forums etc. Public sector bodies SHOULD actively encourage stakeholders/re-users to use these mechanisms.
Best Practice identification
Why is this a Best Practice? What’s the impact of the Best Practice
Links to the PSI Directive
Why is there a need for this Best Practice?
It is described in the EU commission notice 2014/C 240/01 paragraph 3.2: "To facilitate the use of data in the public sector while significantly increasing the value of datasets for subsequent re-use, it is recommended that datasets be: [...] subject to regular feedback from re-users (public consultations, comments box, blogs, automated reporting, etc.) to maintain quality over time and promote public involvement."
What do you need for this Best Practice?
Tools for collecting feedback. Innovative ways such as crowdsourcing can be used for collecting and improving the quality of existing government data sources, see source Best_Practices/Encourage_crowdsourcing.
Applicability by other Member States
Contact info
- For editorial issues: valentina.janev@institutepupin.com