Edit comment LC-1167 for Accessibility Guidelines Working Group

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Comment LC-1167: Comment Shortname:; Commenter: Greg Lowney <gcl-0039@access-research.org> on behalf of Lowney Access Research, LLC; Message-id:; Section of the document concerned:

or; Refinement of the section concerned:; Status:
assigned to; Type:; Resolution status:
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Commenter's response (URI):; Comment:
Is it intended that ticket purchasing Web sites fail to conform because they only give the user two minutes to confirm a purchase before the seats are returned to the general pool and the user must start the process over again? If you don't want that fail, which of the exceptions would it fall under? (I don't see it falling under any of them as currently written.) If you do want it to fail, what would you recommend such sites do in order to become compliant, allow the user to extend the time limit up to a maximum number of times? This would be a good example to add.

Proposed Change:

Add to Understanding of Techniques an example of a ticket-purchasing Web site that allows the user two minutes to confirm purchase of selected seats, but warns the user when their time is almost out and allows the user to extend this time limit some number of times with a simple action such as clicking a "Extend time limit" button.; Related issues: (space separated ids); WG Notes: [TEAMC] [] Discussed in the 17 August 2006 telecon: http://www.w3.org/WAI/GL/2006/08/17-wai-wcag-minutes.htm Referred back to committee: http://www.w3.org/2002/09/wbs/35422/20060817-teamc/results Discussed in the 08 February 2007 telecon: Accepted by unanimous consent. http://www.w3.org/WAI/GL/2007/02/08-wai-wcag-minutes.html [accept] DONE Add an example to HtM 2.2.1: "An online ticket purchasing site gives the user two minutes to confirm a purchase before the seats are returned to the general pool. Because tickets on such sites can sell out quickly, holding a ticket longer than that may invalidate the nature of the site, so this is a case in which the timing is essential and cannot be extended without invalidating the activity. However, the site does move as much of the process out of the time-critical period as possible, for instance allowing users to provide necessary information like name, payment method, etc., before entering the time-critical stage." DONE Add an example to HtM 2.2.1: "A ticket-purchasing Web site allows the user two minutes to confirm purchase of selected seats, but warns the user when their time is almost out and allows the user to extend this time limit some number of times with a simple action such as clicking a "Extend time limit" button." Internal WD updated 22 March 2007. Response: http://lists.w3.org/Archives/Public/public-comments-wcag20/2007Jun/0300.html; Resolution: Ticket purchasing Web sites in which tickets must be purchased quickly and cannot be held indefinitely would fall under the exception in the final bullet, in which the timeout is essential and cannot be extended without invalidating the activity. We have added an example to clarify this, and indicated that there could be ways to minimize the accessibility barrier provided. We also provide an example to indicate that tickets whose sale are not time sensitive do not fall under this exception.; (Please make sure the resolution is adapted for public consumption)