This document describes the system being used by the W3C i18n ITS Working Group to manage both public and internal comments on the ITS Tagset Working Draft.
The document is based on the description for issues tracking of XML Query 1.0, XSLT 2.0 and related specifications. Many thanks goes to the XQuery and XSL Working Groups, who provided the description.
The ITS Working Group is using Bugzilla to track comments and their resolutions. This document explains how to work with the system to make comments on the documents, track their status, and so on.
... use Bugzilla? · ... add a comment on the specification? · ... add more detail to an issue raised by someone else? · ... track the status of issues I've raised? · ... know when the Working Group makes a decision on an issue I've raised? · ... let the Working Group know whether I agree with their decision on an issue I've raised? · ... see what issues are currently unresolved? · ... see what issues have been resolved, and how? · ... avoid using Bugzilla? · ... make Bugzilla stop sending me so much mail? · ... learn more about Bugzilla?
Bugzilla has a Web interface which is quite straightforward. To use the public instance of Bugzilla at W3C (which is where our comment-tracking system is), go to http://www.w3.org/Bugs/Public/.
To search for ITS related bugs, simply click on Search for ITS related bug reports.
To add an issue, or comment on an existing issue, you will need a Bugzilla signon (your email address) and password. Go to the Bugzilla home page and follow the link to Open a new Bugzilla account. You'll be asked for an email address and your real name, and a password will be generated randomly and mailed to your email address. (Among other things, this helps reduce the incidence of spam and of forged applications for accounts.)
Once you have a Bugzilla signon, you'll be able to do all the things described below.
Please bear in mind: although the process of tracking and resolving last-call issues on a technical specification, in order to develop a W3C Recommendation that commands consensus in the community, does have a number of similarities with the process of tracking bugs for purposes of software development (that's why we're using Bugzilla!), the usual terminology is slightly different.
It will perhaps be slightly disorienting to see the tracking system refer to your carefully nuanced question, request for clarification, discussion of a difficult technical issue, editorial suggestion, or other comment on our specifications with the short, blunt term “bug”. If you are making a suggestion to correct a typo, it will certainly be puzzling to be asked which operating system and hardware platform your comment applies to. Please bear with these terminological mismatches.
Rest assured that although Bugzilla may not know the difference between a bug and a request for clarification, we do, and we'll endeavor to treat every comment on our specs appropriately.
To comment on any of the group of related specifications published by the ITS Working Group,
Your Bugzilla signon will be recorded as the reporter of this issue, and you will receive email from Bugzilla whenever the record of the issue is updated. (If you'd like to receive mail for some kinds of update, but not every single one, you can change your email preferences in Bugzilla; there's a link toward the bottom of any Bugzilla page you see after you're signed on.)
First, find the issue. Then
If you are interested in a particular issue, you may wish to add yourself to the CC list for the issue. This will ensure that Bugzilla will send you email whenever the record for the issue is updated.
When you are logged in to Bugzilla, you will see a link at the foot of the page labeled My Bugs. This will search the Bugzilla database for all bug reports of which you are the originator.
There are two ways you can do this.
Under normal circumstances, you will be notified by email whenever the status of your issue report is changed. Actually, you'll be notified by mail whenever anything at all happens to it, either because someone added a comment to it, or the editor of the specification rephrased the summary to include some salient detail, or anything else. You may turn off some kinds of email (see How do I make Bugzilla stop sending me so much mail?, below) if you wish.
Otherwise, if for some reason you don't receive the email notification, you can simply use the built-in search for “My bugs” any time you're signed on to Bugzilla.
Either way, please respond! It's an important part of the W3C development process for Working Groups to get feedback from others, and for this to work right, you need to let the Working Group know whether their response to your comment resolves your concern satisfactorily or not. (See the next question.)
Good question — this is an important part of the process.
When the Working Group reaches a decision on an issue you have raised, you'll be notified by email from Bugzilla.
When you receive that mail, it should include a description of what the WG would like to do to resolve your issue. (In some cases, this may be nothing, if they don't agree with you that there is really a problem.) Please review the proposed resolution carefully, and let the Working Group know whether it's acceptable or not.
If you are satisfied, please go to Bugzilla and add a comment to the issue record saying you've reviewed the resolution and
are happy with it. As originator of the issue report, you should also be able to change its status to
Otherwise, please go to Bugzilla and add a comment to the issue record saying you've reviewed the resolution and are
not happy with it (and why). If you are not happy with the resolution of the issue, you may if you wish ask that the decision be reviewed by
the Director of the W3C when the document leaves Last Call; this is sometimes called ‘appealing to the Director’. Or you may choose to say, in
effect, “I won't say I'm happy with your response, but I also don't want to appeal the matter to the Director.” If you want to appeal the
question to the Director, you should (a) say so, and (b) change the status of the issue to
REOPENED. If you don't want to appeal the
decision to the Director, please say that, and change the status of the issue to
If you forget to change the status of the issue, don't worry; the Working Group will update the record in due course, as long as you respond
saying clearly whether you are satisfied or not. If you don't respond, the Working Group will assume all is well and after a suitable waiting period
will change the status of the issue from
Use the link to unresolved issues for ITS.
Use the link to resolved issues for ITS.
Sign on, and click on the Edit: Pref[erences] link. Click the “Email settings” tab. Clear the check boxes that indicate events about which you do not want to be notified by email. Leave checked those boxes which indicate mail you'd like to receive. At the very least, you should leave a checkmark in the box for when “The bug is resolved or verified” in the column for “Reporter”. We are relying on Bugzilla to notify you of the Working Group's decision on how to try to resolve your issues; if you uncheck that box, you won't get that email and we will assume that silence implies consent and that you have no objection to whatever resolution we propose.
We very much hope you won't want to avoid using Bugzilla. Entering your comments directly into Bugzilla will help us keep our issues list up to date and communicate more effectively with you.
But if you just cannot use Bugzilla to make your comment, you can send comments in email to the appropriate comments list, namely firstname.lastname@example.org. Please note that your comments will be archived and publicly visible.
Comments made in email form will be transferred into the Bugzilla system for tracking and issue management. As part of that process, you will be given a Bugzilla signon (using your email address as the signon ID), and Bugzilla will be instructed to send you email whenever the record representing your issue is updated. You don't need to use the signon created for you (i.e. you don't actually need to sign on to Bugzilla if you don't want to). If you do, just go to the Bugzilla login screen, put your email address into the text box after the words “If you have an account, but have forgotten your password, enter your login name below and submit a request to change your password,” and click Submit Request. You'll get email from email@example.com with your new randomly generated password, which you can then use to sign on, and use Bugzilla as described elsewhere in this document.
General information on Bugzilla, an open-source bug tracking system, is available at http://www.bugzilla.org/. The standard documentation for the version currently being run on the W3C server is available at http://www.bugzilla.org/docs/2.18/html/index.html.
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