Know you don\'t know your users (public comment)

Raised by:
Bill Doyle
Opened on:
From public comments
raised by: Al Gilman

Know you don\'t know your users
where it says, in 10.1.9 Understand the user
Design should begin with an understanding of the intended users.
This includes population profiles that reflect training, motivation,
and goals
please consider
The situation here is just like Alcoholics Anonymous. The first step is to
admit that you don\'t understand the user. So you have to create a dialog that
collaborates, in a mixed-initiative way, with a diverse base of users with
more diverse delivery contexts than you have time to learn about.
The security underpinnings need to be part of the woodwork. That is to say,
universal. You need Universal Design, not targeted
Related Actions Items:
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Related emails:
  1. Re: ISSUE-61: Know you don\\\'t know your users (public comment) (from on 2007-04-19)
  2. ISSUE-61: Know you don\\\'t know your users (public comment) (from on 2007-04-17)

Related notes:

Mez notes:
The accessibility dimension was not one we imagined we would be narrowing, at
all. So that dimension is orthogonal to the discussions we have about what we
know about the user. It\'s true, we know more about how homogeneous they\'re
not, which is also useful. I think we\'re good on this one.

25 Apr 2007, 00:00:00

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