ISSUE-210

Warning Fatigue

Add section 9.5 - Warning Fatigue

State:
CLOSED
Product:
wsc-xit
Raised by:
Johnathan Nightingale
Opened on:
2008-05-14
Description:
9.5 Warning Fatigue

Requirements in this document often involve warning [ref 6.4.3] and danger [ref 6.4.4] messages when warranted by conditions in the user agent. However, it is important to be aware, when developing user interfaces, that users will habituate to over-frequent warnings, weakening the impact of the messages and their ability to interrupt the user's task flow.

User agents are advised to constrain the number of warnings and errors presented to the minimum required to satisfy these and other security guidelines. It is also recommended that user agents phrase options in these messages in terms of the action taken (e.g. "Ignore this warning," "Trust this site") rather than using generic labels (e.g. "OK", "Cancel").
Related Actions Items:
Related emails:
  1. wsc-xit issues clean-up (from tlr@w3.org on 2008-08-21)
  2. Re: Agenda: WSC WG distributed meeting, Wednesday, 2008-06-18 (from egelman@cs.cmu.edu on 2008-06-18)
  3. Re: Agenda: WSC WG distributed meeting, Wednesday, 2008-06-18 (from ifette@google.com on 2008-06-17)
  4. Agenda: WSC WG distributed meeting, Wednesday, 2008-06-18 (from Mary_Ellen_Zurko@notesdev.ibm.com on 2008-06-17)
  5. ACTION-463: warning fatigue (from tlr@w3.org on 2008-06-06)
  6. Meeting record: 2008-05-14 (from tlr@w3.org on 2008-06-06)
  7. WSC Open Action Items (from Mary_Ellen_Zurko@notesdev.ibm.com on 2008-06-06)
  8. WSC Open Action Items (from Mary_Ellen_Zurko@notesdev.ibm.com on 2008-05-30)
  9. WSC Open Action Items (from Mary_Ellen_Zurko@notesdev.ibm.com on 2008-05-16)
  10. ISSUE-210 (Warning Fatigue): Add section 9.5 - Warning Fatigue [wsc-xit] (from sysbot+tracker@w3.org on 2008-05-14)

Related notes:

Needs reference to section 7.3 - managing user attention

Johnathan Nightingale, 14 May 2008, 12:04:53

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