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Bug 19512 - Mediawiki confirmation email gets marked as spam in Gmail
Summary: Mediawiki confirmation email gets marked as spam in Gmail
Status: NEW
Alias: None
Product: webplatform.org
Classification: Unclassified
Component: infrastructure (show other bugs)
Version: unspecified
Hardware: PC Windows NT
: P2 normal
Target Milestone: ---
Assignee: Doug Schepers
QA Contact: public-webplatform-bugs list
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2012-10-12 16:45 UTC by Rainulf Pineda
Modified: 2012-12-05 00:48 UTC (History)
3 users (show)

See Also:


Attachments
Proposed text to make it clear that an email is coming and that it might be in the spam folder (81.29 KB, image/png)
2012-10-25 05:24 UTC, peterlubbers
Details
Another proposed text for email confirmation section (140.65 KB, image/jpeg)
2012-12-05 00:47 UTC, JuleeAtAdobe
Details

Description Rainulf Pineda 2012-10-12 16:45:39 UTC
Someone complain IRC that email was marked spam in Gmail. Might wanna check that out.
Comment 1 peterlubbers 2012-10-25 05:24:43 UTC
Created attachment 1236 [details]
Proposed text to make it clear that an email is coming and that it might be in the spam folder

Here is a proposed solution (see attached screenshot)
Comment 2 peterlubbers 2012-10-25 05:25:49 UTC
In our doc sprint today about 75% of the new members found their account e-mail in their spam folder.
Comment 3 JuleeAtAdobe 2012-12-05 00:47:13 UTC
Created attachment 1255 [details]
Another proposed text for email confirmation section

Besides the proposed text at the point of the Contributor Agreement, we might want something at the point where user is informed that an email is coming.
Comment 4 JuleeAtAdobe 2012-12-05 00:48:41 UTC
Here are the bulk sender guidelines for gmail:

https://support.google.com/mail/bin/answer.py?hl=en&answer=81126

Here is a personal email sender context form, which results in a "Non Bulk Sender Contact Form" if you answer the questions right:

http://support.google.com/mail/bin/static.py?hl=en&ts=1228275&page=ts.cs&contact_type=non_bulk_send

Who can check that we are following guidelines and/or provide a dated copy of the full rejection message?

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Also, besides the proposed text on the who can update the Special:UserLogin page message at the point of the Contributor Agreement, we might want something at the point where user is informed that an email is coming. See attachement "Another proposed text for email confirmation section" - maybe something less gaudy than this, but a callout box that reminds user to check spam.