ISSUE-37

qualify your interrupts (from public comments)

State:

CLOSED

Product:

wsc-usecases

Raised by:

Bill Doyle

Opened on:

2007-04-15

Description:

From public comments
raised by: Al Gilman Alfred.S.Gilman@ieee.org

http://lists.w3.org/Archives/Public/public-usable-
authentication/2007Apr/0000.html

qualify your interrupts
where it says, in 2.4 User awareness of security information
The Working Group will recommend presentation techniques that
integrate the consumption of security information by the user into
the normal browsing workflow. Presenting security information in a
way that is typically ignored by the user is of little value.
please consider
Yes. The WAI-ARIA technologies are targeted to bring into the fold of
accessible web content newer, more integrated high-usability interaction
gestures (such as transient flyouts for information or action), as opposed to
older gestures such as loading a whole new page or launching a popup dialog.
We should work together. And yes, you sometimes have to get the user\'s
attention. But on the other hand there are real \"boy crying wolf\" problems if
you contend too hard for the user\'s attention.
Why?
There is a rather unruly free-for-all going on out there vying for the Web
wanderer\'s attention. How do you get the user\'s appropriate attention? In
part by not seeking it unnecessarily. I know you are addressing this in part
under 2.2. But it also goes for how you blend the security message into the
flow vs. distinguish it so that it is recognized for what it is. All
presentation-based distinctions (2.3) are subject to imitative spoofing
attacks. The communication of a \"continuing all clear\" security status should
be something the user is likely to ignore. Because it doesn\'t represent a
change from what the user has internalized about their dialog context, nor
anything that the user needs to do something about. The trick is to have the
user\'s field of focus infiltrated with rationally-chosen gestures of
graded \'initiative-grabbing\' quality for the communication of different hazard
or reassurance levels in the security context. Contemporary rich-interaction
Web and installed applications afford a greater variety of such gestures with
more subtle variation in attention- or initiative-grabbing quality. Yes, we
want to get with the program in this regard.

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Related emails:

1. Re: ISSUE-37: qualify your interrupts (from public comments) (from Mary_Ellen_Zurko@notesdev.ibm.com on 2007-04-18)
2. ISSUE-37: qualify your interrupts (from public comments) (from dean+cgi@w3.org on 2007-04-15)

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