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Comment LC-452
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Commenter: West, Mark Andrew <mawest2@bsu.edu>

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I have read the current draft of the Best Practices document. Overall it is a good summation of all the guidelines (esp. OpenWave) I have been using under the Mobile Development Project at Ball State University Libraries.

While I have a few minor problems with the guidelines (GIF really ought to be put on pension since most mobile Web browsers can handle PNG), I take issue with the capabilities guideline (5.1.2): "Do not take a least common denominator approach."

As the mobile developer, my primary concern is to make library information and services available to the largest number of mobile users. I started with no knowledge of mobile devices; with a clunky development environment (IIS/Visual Studio/FrontPage); and with a vague idea of what devices were in use on campus. (Several attempts at an online survey of mobile devices fell flat.) Nonetheless I have created a mobile Web site for the University Libraries, that looks and works perfectly well using a strategy that the Best Practices document has labelled "least common denominator".

Perhaps you can add a "How To Do It" section under the capabilities guideline, or at least explain why following a LCD approach could result in a lesser experience for mobile users.

The University Libraries mobile Web site is http://www.bsu.edu/libraries/mobile/.
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