Checklist for Social Media

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Building a Checklist for Social Media for Government Use

BLTS Breakdown Checklist

Business methods

  • Diagram of transactions, for both agents and citizens, especially transaction points

Legal issues

  • Contractual arrangements with Social Media Tool Providers

Legal requirements

  • Accessibility
  • Privacy
  • Moderation Rules
  • Sunshine rules, 30 day advance notice, et cetera
  • Identity and Authentication of Government Agency
  • Identity and Authentication of Citizens
  • Archival Requirements
  • Map legal issues to Business Method/transaction diagrams to laws/regulations7

Technical Implementation

  • Staff
  • Implement changes, walkthrough/testing at least one week prior to event
  • Backup plan and/or notification of changes
  • Diagram of all parts of system used against Business and Legal requirements


  • How best to reach audience
  • How best to set expectations (especially considering the technology)
  • How best to document the process internally and externally
  • How best to provide notification/calendaring