Persona Quotes for 2.1 Understanding Documents

This purpose of this page is to get agreement on Persona Quotes for 2.1 Understanding Documents.

Purpose, Parameters, Format, Examples

Purpose of persona quotes:

Help readers quickly understand the main point of the SC (since the SC text is necessarily not clear in many cases).
Humanize the issue.
Provide a user's point of view.
Briefly describe the main point(s) — but not try to cover all cases.

Parameters:

Keep it short; however, include enough to make it clear and compelling. Try for about 150 characters — ok to go over if needed. No more than 280.
Limit things like “frustrating”, “annoying” to only where it’s not obvious. (like reflow, not like cause seizures)
Usually one "problem" and one "works well". Can include more if important to cover additional points.
Include link to person/people in https://www.w3.org/WAI/intro/people-use-web/stories when a relevant one exists.
- Where there is not a good match persona:
  - Inform EOWG
  - Use "Person with [disability]" — do not include a name so that EOWG can do it thoughtfully.

(Format and Examples have changed...)

Quotes are now being worked on via GitHub: What's new in WCAG 2.1

To open issue that's important [!!]: https://github.com/w3c/wai-intro-wcag/issues/new?title=[!!%20New%20in%202.1]
To open issue with suggestion [ED]: https://github.com/w3c/wai-intro-wcag/issues/new?title=[ED%20New%20in%202.1]