<rashmi> [Link https://docs.google.com/document/d/1Itskr4srybRQa7hyIqMRiOPyjFyKB9apHYWdvGRb6gE/edit?tab=t.0#heading=h.ko4kl8hexve2]

<rashmi> COGA Task Force Meeting Minutes 24/03/2025

<rashmi> [Link https://www.w3.org/2025/03/24-coga-minutes.html]

<rashmi> agenda 1

<rashmi> Zakim next item

<Lisa> next item

<rashmi> https://docs.google.com/document/d/1Itskr4srybRQa7hyIqMRiOPyjFyKB9apHYWdvGRb6gE/edit?tab=t.0#heading=h.ko4kl8hexve2 link to the proposal

<rashmi> The draft it ready for discussion on 14th April COGA meeting

<julierawe> Hi, is anyone else having trouble getting into the zoom?

<Lisa> anyone else stuggling to join the call?

<Lisa> i think i am there now

<Lisa> but no one else is

<Lisa> loging out

<scribe> Meeting: COGA Internationalization subgroup teleconference

https://docs.google.com/document/d/19uLKmVcxYiiyDhJnUDWzmXYbXTD88EZhHn8NAoKpekY/edit?usp=sharing

Len: has completed 5 interviews on the new persona. There are themes coming up around confidence and trust. What can people do on their phone vs. a laptop - for example (visas, etc. are done on laptops vs. phones). People tend to want to see all of the controls and they didn't trust that when they went to a smaller viewport that they couldn't see

everything and that the mobile interface has reduced functionality.

Len: I will be working on crafting a top-level introduction for the persona. I need to start a list of potential scenarios to create a bulleted list and then we could prioritize from the list.

John: It's interesting that the simplified interface raises concerns that a person is not getting all that they need. It's interesting that that might create anxiety that a person is not getting what they need and what they are used to.

Len: The number of times a person is asked for information and how it's asked - "tell me about your doctor's appointment" is different about "tell about your claim." The same thing is true for school - people had concerns about the difference between registering and enrollment?
... It was interesting to see what this does to their trust and their confidence. They would have an emotional response to being asked for things multiple times and even though they saw information on the screen, but they didn't have confidence that they had provided the information needed, etc.
... I have 2-3 models set up, but should this be written from the standpoint of the author or from the user?

This is scribe.perl Revision VERSION of 2020-12-31
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Default Present: julie, rain, lisa, frankie, kirkwood, rashmi, eric, Jennie, julierawe, tiffanyburtin, Jennie_Delisi, JeanneEC, Eric_hind, Jan, present, AngelaYoung, Becca_Monteleone, andy, JohnK, LenB
Present: julie, rain, lisa, frankie, kirkwood, rashmi, eric, Jennie, julierawe, tiffanyburtin, Jennie_Delisi, JeanneEC, Eric_hind, Jan, present, AngelaYoung, Becca_Monteleone, andy, JohnK, LenB
Regrets: Julie
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<dbooth> Date: 12 Sep 2002

People with action items: 

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