<LisaSeemanKest_> not expecting quarum today
<scribe> scribe: becka11y
<LisaSeemanKest_> scribe: becka11y
<LisaSeemanKest_> topic : email on user testing
<LisaSeemanKest_> https://lists.w3.org/Archives/Public/public-personalization-tf/2019Jul/0016.html
have an offer to do user testing in first week of Sept. Lisa wrote a proposal about what should be tested
going to make a test page in German and Swedish to test with users with cognitive impairments
Lisa: test with no symbols, page
with automatic generated symbols, page with bliss symbols, page
to translate to user preferred symbols
... get feedback on each of the pages
... all has been specified in the email. Is anything
missing?
<LisaSeemanKest_> https://lists.w3.org/Archives/Public/public-personalization-tf/2019Jul/0016.html
<LisaSeemanKest_> how is it messured
Sharon: who decides how this is measured?
Lisa: we will need to ask the folks performing the test. Want to measure the comprehension at the end. Perhaps a mood bar (smiley’s, etc to select from); timing - how many times do they have to go back and repeat tasks, etc.
Sharon: okay, so we will find out from the researchers;
Lisa: efficiency, effectiveness,
and satisfaction are that typical measures - may have to tweak
this for this group of users to make sure they understand
... Another question is what makes a valid sample? This is a
very small sample. That came up as an issue on the COGA list.
But we don’t have any control over the size.
Becky: haven’t read email yet (just back from vacation) - will comment on list if necessary
Lisa: two of the researchers will join the call next week so we can ask questions then
<LisaSeemanKest_> https://raw.githack.com/w3c/personalization-semantics/rewrite-prototype/content/index.html#values
Lisa: looking at the items that
are not defined by autocomplete (specified in last
column)
... chat occurs in two places but will leave that one for
now
... comment as a destination - submit a comment on current
item; as purpose is for a form comment field
... do we need to change the name?
Becky: feedback or add-comment?
Lisa: feedback will crop up somewhere else,
Becky: value for destination is one I would change
<LisaSeemanKest_> open-commnets
Lisa: open-comments? does that
work
... I’m not opposed to feedback - just worried about conflict
with feedback in the help module
... feedback is the system telling you what is going on in the
help module - for example, your email has been sent
Becky: could that be confirmation? will it fit all use cases?
Lisa: for comment destination it
could be respond?
... response, reaction, comment, report, comeback - are
possibilities
... we could change it to feedback for now?
... feedback in help module is to let people know if something
is being done successfully or not; error messages could be
feedback, confirmation on email; it helps prevent people from
pressing a button more than once since they don’t know if the
action actually happened; need to tell people what is going
on
... maybe status is a better term for that use case?
becky: what about discussion for the comment destination?
<LisaSeemanKest_> +1
Sharon: is there a situation where someone left a comment that is not part of a discussion? example, I hated this hotel - is that part of a discussion?
becky: what if it is a one-way discussion?
Sharon: what if user gives feedback directly to an author, product owner, etc that doesn’t go to a discussion area?
<LisaSeemanKest_> desitation value changed to discussion
<LisaSeemanKest_> +1
Lisa: discussion is not ideal due to Sharon’s comment above - giving direct feedback isn’t a discussion
+1
still has issues but I think it is better than using comment for destination
Lisa: another option is remarks
Sharon: I’m okay if it refers to adding a comment to a discussion board
Lisa: does contact work?
... options - feedback, discussion, remarks
Sharon: what about add-comment,
leave-comment?
... I would prefer feedback or give-feedback
Lisa: perhaps we can change the help feedback to status?
Sharon: how is feedback used for help? data-status=“error” or ="confirmation"
Lisa: no - that could be
aria
... What is the issue changing data-feedback to data-status? or
we could change it to take a value (like Sharon) proposed
data-status=“some-value”
becky: I think we are proposing changing comment destination to feedback and change help from feedback to status
<LisaSeemanKest_> proposal: data-destination to feedback and in modul two cahge feedback to stats
<LisaSeemanKest_> +1
+1
<sharon> +1
RESOLUTION: changing comment destination to feedback and change help from feedback to status
RESOLUTION: changing comment destination to feedback and change help from feedback to status
<LisaSeemanKest_> destination help A help function that includes support or instructions.4
<LisaSeemanKest_> action help Opens a help function. (Implied simplification= "critical".)
Lisa: next issue is help as a
destination (help link) and action on a button to open up help
- these are very similar
... one is meant to be a function and the other is
support
... destination should be a link to a destination for
instructions or specific help; perhaps make one support and
another help
What is a help function?
Lisa: might be context sensitive help but can’t remember the full discussion
Sharon: IBM help is usually a destination to a knowledge center;
Lisa: do we want help desintation vs. a popup or inpage instruction
Sharon: we probably need both - the ? is usually in page and is a function
Lisa: maybe change the destination to support rather than help; and the action remains as help
<LisaSeemanKest_> destination support goes to support or instructions.
<LisaSeemanKest_> action help Opens in page help. (Implied simplification= "critical".)
Lisa: make the action one more
specific - opens-in-page-help; difference is that it doesn’t
take the user to a new destination
... action is in-page help; destination refers to a new
page
<LisaSeemanKest_> RESOLVE: make the action definition for help more specific - opens-in-page-help; difference is that it doesn’t take the user to a new destination. and the destitation is chaged to support with defintion that it goes to support or instructions
<LisaSeemanKest_> +1
+1
<sharon> +1
<LisaSeemanKest_> destination left Changes the location of the selected item(s) to the left.
<LisaSeemanKest_> action left Moves a selected item to the left into another column or list.
<janina> leave
RESOLUTION: make the action definition for help more specific - opens-in-page-help; difference is that it doesn’t take the user to a new destination. and the destitation is chaged to support with defintion that it goes to support or instructions
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