Andrew:received comments on tone and possible
restructuring
...
need to encourage users to
report problems
... put in more structure and steps to take
... look at first few sentences
WL: need to be positive and to avoid punishing people
Andrew: also can add note to thank organisation for good outcome
Shadi: first sentence could be improved
WL: suggests a more positive title should be used
Andrew: something that is more encouraging?
<shadi> [Reporting Accessibility Barriers]
WL: email sent re a behaviourist approach to reinforce good behaviour [Reinforcing Web Accessibility]
<shadi> [How To Report Accessibility Barriers]
Michael: like current title -
easier for someone who is not first language english. problem
is inaccessibility
... we are talking to people who are not likely to be familiar
with success criteria
WL: choice of word "reporting" where does it go
Andrew: it contains where and how to submit 'report'
shadi: audience - is target
audience novices or advocates
... these different audiences need different levels of
hand-holding
<Zakim> shadi, you wanted to clarify audience
Michael: thinks it is ok for his needs with his different audiences
Shadi: thinks that the recent edits are really good and congratulates AA
Andrew: introduces five steps from the overview,
<shadi> [a/Having problems caused by the inaccessibility of a website?/Encountering barriers caused by the inaccessible websites?]
Andrew: intention is to get to the 'meat' more quickly and less background to wade through
WL: wording complain/complaining - too negative?
Andrew: the number of these words have been reduced but have left some to support search engine searches for complaint/ing
<shadi> [repetitive? -- Many Web accessibility barriers are unintentional, though some organizations ignore the issue [@@ too blunt?]. Some developers are not aware of Web accessibility issues, some don't know how to make their websites accessible, and some get it wrong, and some just ignore it.]
Andrew: re 'ignore the issue' - is this too blunt?
WL: unintentional and ignore are not opposites
Shadi: subsequent sentence is better but reads as repetitive
Andrew: has tried to say same thing in three different ways
Darren: @@@@
Andrew: who caused the problem - developer or others?
Shadi: also Andrew - maybe it doesn't matter who caused the problem - organisation or developer
Andrew: true - we are primarily talking about contacting organisations not developers
Andrew: will take out the first sentence (including the bullets) from the section "steps to take"
shadi: use "constructive approach" in the next sentence
<shadi> [When writing, a constructive approach may get the organization's attention but sometimes a firmer approach my be necessary.]
Andrew: we will drop "Consider approaching the organization as if they do not understand accessibility "
<Zakim> shadi, you wanted to ask about writing/contacting
shadi: @overview - change "write" to "contact" to apply to a broader situations
William / Andrew: we should change the wording in overview/last bullet to include the wording of the according headline (further action)
shadi: maybe we could try to redesign the h4 to make the structure clearer
William: [If you have multiple browsers you should try to...]
Darren: the screen reader / voice recognition sw brand names do not matter
Suzette: include "Step #:" to the H3
Consider sample emails ...
Michael: 3 examples are fine for me, helpful for many people
shadi: move the template and/or samples to bottom or separate page and link it
andrew: will play around with
that
... a separate page might be better
pierre: we have not defined what is web accessibility
Michael: if people come to this page they probably have a rough idea about accessibility
shadi: a word or two in the intro might be helpful
Pierre: provide even more examples to select from
Andrew: what about linking to BAD as examples of the problems?
Michael: before and after demo is only helpful for web developers
darren: i think the sentence "Keep in mind that a small organization may ..." is helpful
Michael: i would leave it to the
organisation's answer to indicate the timeframe for
actions
... i would drop the words "direct" / "indirect" in Further Actions
suzette: reports about a dialog
on Web accessibility issues in her university
... and thanks Michael for taking over scribing