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Checklist for Social Media
From W3C eGovernment Wiki
Building a Checklist for Social Media for Government Use
BLTS Breakdown Checklist
Business methods
- Diagram of transactions, for both agents and citizens, especially transaction points
Legal issues
- Contractual arrangements with Social Media Tool Providers
Legal requirements
- Accessibility
- Privacy
- Moderation Rules
- Sunshine rules, 30 day advance notice, et cetera
- Identity and Authentication of Government Agency
- Identity and Authentication of Citizens
- Archival Requirements
- Map legal issues to Business Method/transaction diagrams to laws/regulations7
Technical Implementation
- Staff
- Implement changes, walkthrough/testing at least one week prior to event
- Backup plan and/or notification of changes
- Diagram of all parts of system used against Business and Legal requirements
Social/Marketing
- How best to reach audience
- How best to set expectations (especially considering the technology)
- How best to document the process internally and externally
- How best to provide notification/calendaring