Reports

From W3C eGovernment Wiki

Mainly reports about use and satisfaction of eGovernment Services in several countries. Some with a nationwide focus, some with an international one. Many include recommendations about what to do next to improve identified issues.

Workshops and Conferences organized (jointly) by W3C

• European Symposium on eGovernment, [report]
  Gijón, Spain, 1-2 February 2007
• Toward More Transparent Government: Workshop on eGovernment and the Web, [report]
  Washington DC, USA, 18-19 June 2007
• Role of Mobile Technologies in Fostering Social Development, [report]
  São Paulo, Brazil, June 2-3 2008

International context

• Leadership in Customer Service Report: Creating Shared Responsibility for Better Outcomes (Accenture, 2008)
• World e-Parliament Report (Global Centre for ICT in Parliament, 2008)
• e-Government and e-Participation, ICT Research (ICT Results, EC, 2008)
• Leveraging Web 2.0 in Government (IBM Center for The Business of Government, Aug. 2008)
• The Global Information Technology Report 2007-2008 (World Economic Forum, April 2008)
• The role of standards in eGovernment (CEN, Feb. 2008)
• Globlal e-Government Survey 2008 (UN, January 2008)
• Government Interoperability Frameworks in an Open Standards Environment: A comparative review (UN, 2007)
• Handbook for Citizen-centric eGovernment (cc:eGov/EC, Dec. 2007)
• Participative Web and User-Created Content: Web 2.0, Wikis and Social Networking (OECD, Oct. 2007)
• e-Governance: Transforming Government to Build Trust and Quality (Eurospace s.r.l, Oct. 2007)
• Situación de la Convergencia Fijo-Móvil en Latinoamérica (AHCIET, Oct. 2007)
• Benchmarking the Supply of Online Public Services (7th Measurement) (EC/Capgemini, Sept. 2007)
• State of the Art in Good Practice Exchange and Web 2.0 (ePractice.eu/UPF, Sept. 2007)
• The future of eGovernment: an exploration of ICT-driven models of eGovernment for the EU in 2020 (EC/JRC, Sept. 2007)
• Study Group Report on Enterprise Architecture (ICA-IT, August 2007)
• eGovernment in the European countries (EC, August 2007) -- factsheets
• Global eGovernment (Brown University, August 2007) -- highlights only
• Governance Matters 2007: Worldwide Governance Indicators 1996-2006 (The World Bank, July 2007)
• Final Report of the Study on the specific policy needs for ICT standardisation (EC, May 2007)
• Global Information Society Watch 2007 (WSIS, May 2007)
• Study on Interoperability at Local and Regional Level (EC, April 2007)
• eGovernment architectures, technical and political situation in Latin America (ECLAC, April 2007)
• eGovernment as a Transformation Tool (OECD, March 2007) -- draft, not yet published
• Online Availability of Public Services: How Is Europe Progressing? (6th Measurement) (EC/Capgemini, June 2006)
• Annual Reports on i2010 Strategy (EC, 2006-2007)

National context

• Australia - Transformational Government Annual Report 2007 (Jul. 2008)
• NL - The Netherlands in Open Connection (Jan. 2008)
• Australia - Australians' Use of and Satisfaction with e-Government Services (Dec. 2007)
• Spain - Visión de la Administración Electrónica en 2010 (ASTIC/AEC, November 2007)
• Spain - Situación de la Administración Electrónica en la AGE (AUI, Nov 2007)
• Spain - eEspaña 2007 (Fundación Orange/Capgemini, July 2007)
• Haiti - Study of Information Technology (IT) impacts on Public Administration Performance: Survey of Haitian Information Systems,case of a developing country (June 2007)
• NZ - igovt Public Consultation Report (Mar 2008)
• USA - State and Federal Electronic Government in the United States (The Brooking Institution, Aug 2008)
• UK - Government on the internet: progress in delivering information and services online (July 2007)
• USA - E-Government Act of 2002 Annual Status Updates (GSA)
• USA - Top Digital Cities Survey for 2007 (Center for Digital Government)
• USA - Report to Congress on the Benefits of the E-Government Initiatives 2007 (Feb 2007)
• USA - Report to Congress on the Benefits of the E-Government Initiatives 2008
• USA - Efficient and Effective Information Retrieval and Sharing (EEIRS) report (Dec 2005)