WAI-AGE Task Force

23 Sept 2009



Andrew, Darren, Jack, William, Alan, Pierre Guillou (guest)
Helle, Shadi, Michael


How People With Disabilities Use The Web Scenarios


Andrew: Take a look at the drafted potential additional older people scenarios.

William: These have the characteristics of pointing out what is wrong and what has been corrected ie here's what was wrong and here's what been fixed. Is this true for all the scenarios

Andrew: Some scenarios are but not all of them

William: Prefers the style of problem and solution.
... It's good enough to force all the others to become more like this style

Jack: [In reference to the retiree managing funds scenario]
... Can we relate this to the business case to provide motivation without being to forceful

Andrew: Need to put all the older people together

William: Can we put a note as to say why this is a business case

[back to additional scenarios]

Alan: Can we highlight what's being talked about in each part
... using links to other sections

<scribe> ACTION: Andrew will add links to later sections [as planned] and send it around the group next week [recorded in http://www.w3.org/2009/09/23-waiage-minutes.html#action01]

Andrew: Next scenario is Grandmother with age-related impairments

Pierre: For the grandmother scenario you put the age of 85 but the previous scenario just says he is a senior

Andrew: Senior is supposed to relate to position in company and his age is in the last paragraph. Will make this more clear.

William: in the notes you say facing compulsory retirement which is a big element

Andrew: Most people would say age is not a key aspect but in some scenarios it can be. eg few 85 year olds will use computers in the work place and will have picked it up later. Also most companies have a retirement age, which is why that scenario is 64. Age is used to highlight key points

William: My experience is men suffer from hearing loss more than women. Maybe they're more reluctant to get/wear hearing aids

Andrew: Not noticed any gender issue related to hearing loss in the literature

Darren: Good that social networking is mentioned

Andrew: Flickr and seeing what the family is doing is important to older users

William: Found out recently his daughters read his blog frequently

Alan: Grandmother with age-related impairments scenario does not match his expeiences

Andrew: Spain does have a lower adoption rate for the Web than many countries

William: Noticed a rapid increase in mobile phone usage in his time in spain.

Andrew: Success can breed success and all it takes is a few friends who use the Web for other people to start using it
... Spain's Web usage numbers were much lower than the UK and USA. Wonder's what the cause can be

Alan: Until recently, more reluctance to move around in Spain - might be a contributing factor

Andrew: Move back to Retiree with several aging-related conditions, managing personal finances that Jack talked about previously
... can we make this stronger in addition to Jack's suggestion of emphasising the buisness case

William: We could emphasise how this could help everybody who uses the business. eg new browser windows would pop open without notifying him annoys everybody, not just the retiree. Not having this would benefit everybody

Andrew: Can also talk about those screen effects that have a pseudo pop-up and grey-out the rest of the screen. Technical term is light boxes.

William: Finds it difficult to get rid of them
... Similar to what Vista does when it asks you "did you really want to..."
... difficult to find the "x" to click and close

Andrew: This scenario is succinct but is there anything else we can add that will make it more enticing, realistic, complete?

Jack: Second sentence "some central-field vision loss, hand tremor, and a little short-term memory loss." Comes closer to talking about these from a clinical perspective. The others have a narrative, experience and context.

William: We can do both clinical and add narrative, experience and context.

Andrew: Context is a good way to go. People may read the scenarios without clicking through to the implications.
... University West of England uses these in their teaching and are looking forward to the updates.

Alan: Link some more. Banking is mentioned at the end, but that should be the starting point

William: Online banking really helps some older people.

Andrew: Can bring in things such as being logged out, which can relate to memory loss. This might make it more engaging

William: Engaging part is captured well in the other two and this can be done here

Summary of Action Items

[NEW] ACTION: Andrew will add links to later sections and send it around the group next week [recorded in http://www.w3.org/2009/09/23-waiage-minutes.html#action01]
[End of minutes]

Minutes formatted by David Booth's scribe.perl version 1.135 (CVS log)
$Date: 2009/09/23 17:58:26 $