Towards eGovernment 2.0 through Better Use of the Web

José M. Alonso <>
eGovernment Lead, W3C/CTIC

Embalse de Valdemurio, Asturias, Spain

eGovernment Services

From the list of 20 basic public services in Europe.

eGovernment Technical Implementation

Governments, Industry and Citizens interact mediated by Interoperability Frameworks

Sophistication (and Examples)

more sophistication increases benefits according to OECD
  1. Information: online info about public services
  2. Interaction: downloading of forms
  3. Transaction: two-way interaction, i.e. processing of forms, incl. authentication
  4. Transformation:case handling; decision and delivery (payment)

Sources: European Commission 2007 benchmarking report prepared by Capgemini and OECD through The Economist

Removing the "e" from eGovernment

eGovernment at W3C

New Activity to tackle issues in three main areas:

Open Standards: some issues

Open Standards: challenges

"application must be conformant with W3C standards"

Participation and Transparency: issues for citizens

Citizens do not find easily Government information and services

Participation and Transparency: issues for governments

LAFD twitter feed

We can no longer afford to work at the speed of government. We have responsibilities to the public to move the information as quickly as possible … so that they can make key decisions.

Brian Humphrey y Ron Myers (LAFD)

Participation and Transparency: challenges

Data Integration: issues

XML cannot solve all of the Data Integration long standing issues

Data Integration: challenges

Goal: Linked Data (maximize data integration and re-use)

eGovernment Activity at W3C

Improving access to government through better use of the Web


Just announced! (see press release)

Wait, why are we here?

Off of the coast of Kerala (India) using a mobile phone from a boat
(Photo Source: NY Times )

"We have 80% of mobile users, 23% of Internet users, all our eGov services were developed for computers cause we followed the leading eGov countries... we realized that was a wrong approach too late."

Mobile Web for Social Development