Reference Test Case HP IT Service

Owner

Lukas Barton, Hewlett-Packard

Service Providers publish IT Services into the Service Catalog. Service Consumers browse/search the Service Catalog and subscribe to the Services. Thereafter they manage their Subscriptions.

Type of use case

basic

Focus on Role

Service Consumer

Implementation status

not planned yet

Description of Reference Test case

System Setup

1. IT Service Catalog
   1. Web User Interface
   2. USDL Interface
2. Web Browser

Use case description

Roles

1. Catalog Manager
2. Service Provider
3. Service Consumer

Activities

1. Create Catalog Structure
   1. Catalog Manager
   2. Web Browser
   3. IT Service Catalog
   4. Catalog Categories defined
2. Publish Service into Catalog
   1. Service Provider
   2. Web Browser
   3. IT Service Catalog
   4. Service published into Catalog
3. Browser and Search the Catalog
   1. Service Consumer
4. Select Service and submit Service Order
   1. Service Consumer
5. Deliver Service to Consumer
   1. Service Provider
6. Manage Service Instance
   1. Service Consumer
7. Rate Service
   1. Service Consumer