< Scripts for Showcase Examples with Videos
Relate the issue to the personal experience of the reader/viewer, as most will have encountered a situation of unclear instructions and error messages. Emphasize that clear notifications and feedback is good practice in addition to an accessibility requirement. Also highlight the complementary benefits, for example for people who are new to computer or who don't know the website. Include some examples of what good notifications and feedback entails.
| Sequence | Time | Elapsed Time | Narration | Visuals | Audio Description |
|---|---|---|---|---|---|
| 1 | 0:03 | 0:03 | Unclear instructions - what a nightmare! | We see someone trying to build a piece of flat pack furniture but two bits just will not connect – they end up tearing the instructions in half. | |
| 2 | 0:04 | 0:07 | Clear instructions and feedback make everything in life much simpler | Show the same person watching a video of assembly and with a completed piece of furniture | |
| 3 | 0:02 | 0:09 | It’s the same on the net. | We see that person using their computer – perhaps on the piece of furniture – they click a website button and something appears on screen | |
| 4 | 0:04 | 0:13 | Complex error messages can confuse users and rarely help | We see that on screen is a message saying something techy and cryptic ‘incorrect date format– the user looks perplexed | |
| 5 | 0:04 | 0:17 | Clear notifications and feedback are easier to use | The words on the message change to say ‘Same input field and same date typed in, but this time the error message says "required format is 'day/month/year’ – the user understands and clicks | |
| 6 | 0:06 | 0:23 | It’s especially important for people with low computer skills or cognitive and learning disabilities. | Pull out of the screen to reveal elderly/learning disabled person studying the screen and clearly confused | |
| 7 | 0:17 | 0:40 | Even people who use technology everyday can struggle with complex information – but there’s a solution. Simple, clear notifications and feedback that make interfaces easier to use and understand. visit w3.org/WAI for more tips and information |
A young person comes over to the person and looks equally confused – then the message transforms and the elderly person clicks the button. They both look happy. |