Complaint Processed

Thank you. Your complaint has been forwarded to the BBB shown below for handling. Please print out a copy of this page and include it with any attachments sent to the address below. If the information is complete, and the complaint is eligible under BBB guidelines the BBB will send the complaint to the company and request a response. Please allow three to four weeks for the BBB to contact you with the company's response. All follow up inquiries should be directed to this BBB.

Here is a copy of the complaint which you filed. Please save this page (using your browser's save as function), or print it for future reference.
     BBB of Metropolitan Washington, Inc.
1012 14th Street, N.W.,  9th Fl.
Washington, DC  20005-3410
(202) 393-8000
(202) 393-1198
                             Consumer Complaint Form 

Mr.  Daniel Connolly  
2302 Alimony Cv 
Austin,  TX  78727   US
Phone (day):   +1-512-310-2971 Extension:  
Phone (eve.):  +1-512-310-8705  
Fax:           +1-508-355-5825 
Network Solutions, Inc. 
505 Huntman Park Drive 
Herdon VA 20170   US


Product or Service Involved:  Domain Name Registration
Model Name or Number:          
Date Purchased:               16 Dec 1994 
Order or Account Number#:      
Name of Salesperson:           

Nature of Complaint: 

Problem first occured:        18 March 1999   
Company contacted on:         23 Mar 1999 
Consumer spoke to:              

Consumer's Description of Complaint:
16 Dec 1994 
    Mark Gaither and Dan Connolly establish
    offer free services to the community there.
28 Nov 1997 
    Network Solutions sends invoice 90749 for
    WEBTECHS.COM domain service for the period
    16-Dec-1997 to 16-Dec-1998.
    Mark paid it; service continues. 
24 Sep 1998 
    Network Solutions sends invoice 2590680 (back) for the
    same period: 16-Dec-1997 to 16-Dec-1998. 
6 Oct 1998 
    Network Solutions writes Mark a letter that seems to

	We have recently discovered that you were
	invoiced twice in September for the same
	subscription period for the domain name
	WEBTECHS.COM. You are only responsible for
	payment on ONE of the invoices. If you are
	remitting payment via check, either invoice stub
	can be submitted with the payment. However, if
	you are remitting payment via credit card please
	use the following invoice information. 

	Invoice number: 2590680
	Domain Name: WEBTECHS.COM
	Amount: $35.00 


    Mark pays the invoice. 
30 Nov 1998 
    Mark learns from his bank statement that Network
    cached his check, #1118 for $35 on 12 Nov. 
18 March 1999 
    Network Solutions sells to VDB without our

full details, records, etc. at: 
Payment Information: 
The customer has paid for the product.
Purchase price:         35 
Amount in Dispute:       
Method of Payment:      check

Desired Settlement:     other 
Additional Explanation (if any): 
return the domain to Mark Gaither and