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14:11:18 <dom> Meeting: W3C Member Support  - TPAC 2022 breakout
14:11:20 <dom> Chair: Naomi_Yoshizawa, Giorgio_Mazzucchelli, Amanda_Mace, Rachel_Yager, Wonsuk_Lee, Xiaoqian_Wu
14:11:22 <dom> Agenda:  https://www.w3.org/events/meetings/75e41010-dfc6-4509-94f3-8df6ecd71b5e#agenda
14:11:24 <dom> RRSAgent, make log public
14:11:26 <dom> RRSAgent, this meeting spans midnight
14:17:38 <dom> RRSAgent, stay
14:17:40 <dom> Zakim, stay
14:17:40 <Zakim> I don't understand 'stay', dom
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16:12:41 <dom> agenda+ breakout
16:15:30 <naomi_> agenda+ Introduction
16:15:46 <naomi_> agenda+ Member support at each country
16:16:07 <naomi_> agenda+ Open and Panel discussion
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18:06:44 <jptownley> present+
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18:07:04 <naomi_> present+ Amanda, wonsuk, naomi_
18:09:23 <naomi_> present+ giorgio
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18:13:37 <jptownley> can you share the zoom link here?
18:14:02 <giorgio> https://www.w3.org/events/meetings/75e41010-dfc6-4509-94f3-8df6ecd71b5e
18:14:19 <giorgio> @naomi waiting to enter zoom meeting
18:15:40 <giorgio> Zoom says that the organizer is taking part to another meeting
18:15:49 <dom> dom has joined #member-support
18:16:06 <giorgio> @dom OK, Thanks!
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18:25:08 <Karen> Topic: Member Relations Support
18:25:14 <Karen> Chair: Naomi Yoshizawa
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18:25:29 <Jay> present+
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18:25:49 <phila> present+
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18:26:16 <Karen> Panelists: Wonsuk Lee, Korea Chapter; Amanda Mace, Western Australia Chapter; Rachel Yager, NY Metro Chapter; Giorgio Mazzuchelli; Xiaoqian, W3C
18:26:26 <Karen> Naomi: We have members across many countries and time zones
18:26:33 <Karen> ...we want to support all of the members across the world
18:26:39 <Karen> [showing slides]
18:27:00 <Karen> ...We are introducing member support today in some of the regions, and we want to hear from the members about your needs for member support
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18:27:14 <Karen> Naomi: Let me talk about member support for members in Japan from W3C/Keio
18:27:25 <Karen> ...we provide a local member meeting twice a year, followed by a networking reception
18:27:29 <Karen> ...we offer translations
18:27:37 <Karen> ...if they want to propose their ideas to W3C groups
18:28:35 <Karen> ...This is a matter only possible because Team of Keio is dedicated to member relations
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18:28:46 <Karen> ...that is the member support program for Keio in Japan
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18:29:02 <Karen> ...Let's move on to introductions by each Chapter
18:29:07 <Karen> ...first is Georgio, Italy
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18:29:13 <tink> present+ Léonie (tink)
18:29:20 <Karen> Georgia: issues with Zoom
18:29:25 <Karen> s/Georgio
18:29:27 <tzviya> present+
18:30:14 <igarashi> present
18:30:22 <Ege_> present+
18:30:28 <Karen> [pause for more people coming into room]
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18:30:39 <Karen> [Others need to join by Zoom as room is at capacity]
18:30:46 <Karen> Georgio: I have just joined in 2022
18:30:57 <Karen> ...there was a Chapter before but stopped in 2018
18:31:07 <Karen> ...so our local members were without contacts for four years
18:31:20 <Karen> ...When we started with Alan and Marie-Claire, our goal was to get in contact with as many members as possibles
18:31:29 <Karen> ...understand why they joined, get some feedback
18:31:39 <Karen> ...It took a few months but at the end we began contact
18:31:46 <Karen> ...We have two active members in Italy so far
18:31:56 <Karen> ...and they are active in their focused areas, Accessibility and Publishing
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18:32:12 <hjrchung> present+
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18:32:14 <Karen> ...One of them came in when IDPF group merged into W3C
18:32:26 <Karen> Georgio: go back one slide
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18:32:40 <Karen> ...all of them say that English for group sis not an issue; they do not need interpretation
18:32:46 <Karen> ...Major drawback is time zones
18:32:59 <Karen> ...Very often the WG meetings are beyond the actual working time, beyond 6pm local time
18:33:18 <Karen> ...so 8pm or 10pm is a major drawback to get new colleagues or new members to join the WGs
18:33:29 <Karen> ...the number of emails and messages for the AC Reps can be overwhelming
18:33:37 <Karen> ...some are quick to pass over communications
18:33:49 <Karen> ...So how to improve?
18:33:58 <Karen> ...would like your feedbacks from this group
18:34:02 <Karen> [next slide]
18:34:09 <Karen> ...I am not aware of all the mechanisms
18:34:22 <Karen> ...perhaps provide a dual track for AC office hours
18:34:30 <Karen> ...if we could do dual tracks for WGs
18:34:49 <Karen> ...or if not possible, then alternate one week for APAC and other week for Europe/America track
18:34:55 <Karen> ...Looking at slides from Japan and China
18:35:01 <Karen> ...they have an internal email address
18:35:15 <Karen> ...where they can reach all the members in that country with a W3C account, which are not just the AC Reps
18:35:27 <Karen> ...Would it be possible to achieve something similar
18:35:31 <Karen> ...One good suggestion
18:35:43 <Karen> ...2023 is launch of W3C Ince
18:35:49 <Karen> s/Inc
18:35:59 <Karen> ...why not present this to the tech press, do a road show
18:36:08 <Karen> ...invite local members, feature them, and explain the value
18:36:16 <Karen> ...of why to do standards efforts
18:36:22 <Karen> ...the proposal may be interesting for everybody
18:36:24 <Karen> ...thank you
18:36:28 <Karen> Naomi: Thank you, Georgio
18:36:43 <Karen> ...Next is Australia
18:36:51 <Karen> ...Amanda, please
18:37:00 <Karen> [Audio check?]
18:37:17 <Karen> Amanda: I am office manager for W3C Western Australia, based in Perth
18:37:31 <Karen> ...there are two other offices, Eastern AU in Sydney and one in Canberra
18:37:42 <Karen> ...we have nine members but all in Accessibility
18:37:55 <Karen> ...So I have an advantage as a subject matter expert
18:38:04 <Karen> ...We have been open in WA and have organized events
18:38:19 <Karen> ...and partner with Web Accessibility Camp and OzeWAI
18:38:24 <Karen> ...we help to connect members
18:38:30 <Karen> ...we have same challenges with time zones
18:38:47 <Karen> ...engagement with members is helped by all the members being in Accessibility
18:38:59 <Karen> ...but we need help communicating with other members, new members in new areas of the web
18:39:02 <Karen> ...to collaborate
18:39:12 <Karen> ...We are keen for more types of events, not just Accessibility
18:39:24 <Karen> ...Time zones is a problem
18:39:35 <Karen> ...AC meetings are good, but difficult to participate in Working Group meetings
18:39:52 <Karen> ...Myself, without the Chapter office and having the connections in Accessibility community, it would be hard for me to participate
18:40:01 <Karen> ...Many groups meet at 11pm local time
18:40:07 <Karen> ...I have three children and it's difficult
18:40:14 <Karen> ...For AU to participate more
18:40:32 <Karen> ...there are similarities, but there are many differences in culture between North America and AU
18:40:42 <Karen> ...and I'm excited to have Dr. Scott Hollier from AU in the room today
18:40:51 <Karen> ...looking for input from the community on how to better connec t
18:40:58 <Karen> Naomi: For NY Metro Area
18:41:02 <Karen> ...Rachel Yager
18:41:12 <Karen> Rachel: it is great to see such a big presence here
18:41:22 <Karen> ...in NYC we launched a series of symposiums
18:41:30 <Karen> ...I tried to brand it with key members of W3C
18:41:38 <Karen> ...to look into innovation specific areas
18:41:42 <Karen> ...what we are trying to do
18:41:47 <Karen> ...It started in 2018
18:42:52 <Karen> ...a series of Symposiums with a focus on innovation, business and technology
18:42:52 <Karen> ...everyone can come
18:42:52 <Karen> ...outreach and response has been tremendous
18:43:01 <Karen> ...The thematic topics have been about leadership , startups, workforce development, emerging technologies
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18:43:19 <Karen> ...we offer expert panel discussions, networking
18:43:35 <Karen> ....In 2018, you can see a few people who participated
18:43:40 <Karen> ...Jeff, Karen and Alan
18:43:44 <Karen> ...and faces of a lot of our members
18:43:49 <Karen> ...representing different companies
18:44:06 <Karen> ...We started to focus on Monetization models
18:44:52 <Karen> ...you can see all the faces
18:44:52 <Karen> ...In 2020 we launched the W3C NY Chapter
18:44:52 <Karen> ...and we launched it virtually
18:44:52 <Karen> ...in July/August
18:44:52 <Karen> ...we did in with the "NY State of Mind" which is global business
18:45:08 <Karen> ...in NY a hidden secret, we are the global philanthropic capital center of the world
18:45:24 <Karen> ...but all about business and innovation
18:45:31 <Jay> q+
18:45:35 <Karen> ...you don't have to be members; we promote thought leadership and we promote new membership
18:45:43 <Karen> ...focus is really open: open forums, open access
18:45:50 <Karen> ...access publications is direction we are going
18:45:59 <Karen> ...open source goals, open strategies and open competitions
18:55:18 <phila_> scribe+
18:55:44 <phila_> Jay: Its' a good session - exciting to share that each chapter is doing activities.
18:55:51 <phila_> ... this is the first time I've seen this
18:56:17 <phila_> Jay: I think the NY and MIT are very close.
18:56:43 <phila_> Rachel_: We think New York is the centre of the world. I don't distinguish between US and the rest of the world. That s the mentality of most people
18:57:06 <phila_> ... I can't speak for all New Yorkers. I will be working on... if I want to broadcast a message, I leverage the current members
18:57:14 <phila_> ... There are lots of success examples
18:57:23 <phila_> ... This is the founding message of Web for all
18:57:40 <phila_> ... So I reach out to the members. A lot of what I want to tell you - lots of people are not willing to speak
18:57:46 <phila_> ... I reach out to international members
18:57:57 <phila_> ... Right now I'm reaching out to hundreds of people over social media
18:58:09 <phila_> ... The msg is that W3C is about innovation.Please join us
18:58:16 <phila_> ... Every day I can reach at least 100 people
18:58:22 <tzviya> q+ to ask about reaching existing
18:58:24 <phila_> ... That is a very powerful message
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18:58:41 <phila_> ... Even in Boston, even non-members, lots of people don't know about W3C
18:58:59 <phila_> Rachel_: My cookie cutter message ... that's where the power is. In the outreach
18:59:01 <Karen> scribenick: Karen
18:59:06 <Karen> Naomi: we have a few more minutes
18:59:10 <Karen> Jay: brief question
18:59:19 <Karen> Naomi: We will have more time later
18:59:28 <Karen> Xiaoqian: hi
18:59:34 <Karen> ...can you hear?
18:59:41 <Karen> [audio ok]
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18:59:59 <Karen> Xiaoqian: We at W3C Beihang is the host, since 2013
19:00:04 <Karen> ...we should celebrate next year
19:00:26 <Karen> ...Almost all of staff has 10% of time to do local support
19:00:33 <Karen> ...we are facing challenge of language, cultural barriers and time zone differences
19:00:39 <Karen> ...we are trying to reduce the negatives of this
19:00:51 <Karen> ...first by writing the Chinese versions of all the announcements to members
19:00:56 <Karen> ...We also maintain a Chinese web site
19:01:01 <Karen> ...with Chinese version of W3C news
19:01:13 <Karen> ...all this was done by Xueyuan who is a member of the Marcomm team
19:01:19 <Karen> ...to reduce barrier of cultural differences
19:01:31 <Karen> ...we have created social network accounts in Weibo
19:01:33 <Karen> ...and in @
19:01:40 <Karen> ....like Facebook
19:01:46 <Karen> ...we have 30K in Weibo account
19:01:54 <Karen> ...and we have 300 members for WeChat groups
19:02:02 <Karen> ...it's a good way to communicate with members every day
19:02:04 <Karen> ...For this year
19:02:12 <Karen> ...in the region we want to make the most of W3C videos
19:02:16 <Karen> ...we have a social media channel
19:02:25 <Karen> ...Xueyuan will provide videos for
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19:02:35 <Karen> ...5-15 minutes every week to introduce the technical work of a certain area
19:02:43 <Karen> ...and those videos have gotten a lot of attention
19:02:47 <Karen> ...and they are helpful to us
19:02:51 <Karen> ...what is more important
19:02:55 <Karen> ...from Chinese Web IG
19:03:05 <Karen> ...we have Chinese organized technical workshops since 2019
19:03:18 <scott_h> present+
19:03:23 <Karen> ...one of the most successful is the Mini-App Standards, including WG working on four specs
19:03:31 <Karen> ...and a CG incubating a lot of proposals in this area
19:03:39 <Karen> ...Although it has been challenging to organize meetings
19:03:53 <Karen> ...we have managed to have a least two industry workshops every year
19:03:56 <Karen> ...We have a China Hub
19:04:03 <Karen> ...for TPAC
19:04:08 <Karen> ...since we could not travel to Canada
19:04:17 <Karen> ...A week ago we organized a two-day meeting
19:04:22 <cel> present+
19:04:24 <igarashi> present+
19:04:39 <Karen> ...with topics like Metaverse, Accessiibility
19:04:50 <Karen> ...we had positive feedback and members encouraged us to organize more next year
19:04:55 <Karen> ...That is what I wanted to share with you today
19:04:59 <Karen> Naomi: All of you know
19:05:11 <Karen> ...Chapters and host are trying to make members participate in W3C activities
19:05:17 <Karen> ...Let's go back to W3C activities
19:05:23 <Karen> ...what type of support do you need?
19:05:28 <Karen> ...We need to hear from the members
19:05:40 <Karen> Tzviya: I heard a combination of member support and recruitment
19:05:47 <Karen> ...I don't recall hearing focus on retention
19:05:54 <scott_h> q+
19:05:56 <Karen> ...We hear about what Keio does for retention
19:06:00 <phila_> q+
19:06:06 <Karen> ...in US some members why we don't get that
19:06:11 <Karen> ...might be difficult to organize
19:06:25 <Karen> ..but having that kind of home base and have somebody to check in with
19:06:26 <Karen> ...to see how this affects me regionally
19:06:29 <Karen> ...or have a core group
19:06:33 <Karen> ...We often rely on the MIT staff
19:06:36 <phila_> ack Jay
19:06:41 <phila_> ack tzviya
19:06:41 <Zakim> tzviya, you wanted to ask about reaching existing
19:06:54 <Karen> ...but if you are new to W3C, you might be hesitant to go to the COO, Ralph with your question
19:06:58 <Karen> Naomi: Good question
19:07:10 <Karen> ...and for distinguishing member support country by country
19:07:16 <Karen> ...I am going to support two programs
19:07:21 <Karen> ...I am planning to have a road show
19:07:47 <Karen> ...For example, W3C strategy and project leads visits different areas
19:07:51 <Karen> ...and have a direct dialogue
19:08:00 <Karen> ...and also the people who get together can make ties among the countries
19:08:06 <Karen> ...so it provides networking opportunities
19:08:27 <Karen> Erik: I would like to hear from those on the ground
19:08:34 <Karen> ...what are the challenges you are facing of recruiting and retention efforrts
19:08:48 <Karen> ...in context of question that Dan Druta.asked
19:08:53 <Karen> ...is cost of membership a big hurdle?
19:09:05 <Karen> ...throwing this out to get imputs from those of you on the ground
19:09:16 <Karen> Amanda: Membership costs in Australia are a hurdle
19:09:26 <Karen> ...we have not done a good enough job to say what the benefit of W3C is
19:09:38 <Karen> ...Our members are Accessibility related, but they tend to be small, startups
19:09:47 <Karen> ...Getting big players to the table and describe those benefits
19:09:59 <Karen> ...the real connections, the innovation and being part of the groups
19:10:06 <Karen> ...data, security, are big items
19:10:26 <Karen> ...but if it's at 1:00am, it is too difficult to participate
19:10:27 <Karen> ...and who has time to read the minutes?
19:10:32 <Karen> ...When you tie that back to the cost
19:10:46 <Karen> ...give staff time, read minutes, and pay money, that is a big hurdle
19:11:02 <Karen> Rachel: it is more of the marketing messaging and connecting how W3C will benefit you as an organization
19:11:06 <Karen> ...I am reaching so many people
19:11:25 <Karen> ...but then the next step is to hone in that message and that requires more help and support from W3C staff
19:11:27 <cwilso> q?
19:11:33 <Karen> Erik: Are you selling features or benefits?
19:11:43 <Karen> Jeff: no question that the cost is a huge barrier
19:12:06 <Karen> ...about 4-5 years we created the new Medium level, for companies between $50million-$500million
19:12:26 <Karen> ...previously they paid the $68,000
19:12:29 <jyasskin> q+ to ask how we help members contribute to standards
19:12:43 <Karen> ...but cutting price by factor of two, we increased number of people in that category by a factor of seven
19:12:54 <Karen> ...they are paying less, we gained many more members
19:13:04 <Karen> ...it is absolutely appropriate for the new board to look at this
19:13:08 <Karen> ...it is a really tough question
19:13:17 <Karen> ...but this is an illustration of why we should look at this
19:13:27 <Karen> Erik: We need to have to get our financial house in order
19:13:31 <Karen> ...and then ask that question
19:13:38 <Karen> ...I would like to provide a provocative question
19:13:43 <Karen> ...have not made a determination
19:13:59 <Karen> ...some people have suggested other organizations with different levels of membership
19:14:05 <Karen> ...people who can afford it provide the funding
19:14:16 <Karen> ...to motivate them to write the big checks, they want to know the benefits
19:14:39 <tzviya> q?
19:14:41 <Karen> ...a lot of organizations with those who provide funding get more voting rights and other benefits
19:14:49 <Karen> ...those who do not pay, do not get the same level of benefits
19:15:01 <Karen> Alan Bird: We looked at that exact model about four years ago
19:15:14 <phila_> q-
19:15:17 <Karen> ...our membership came back resoundingly and they said we do not want to be pay to play
19:15:24 <Karen> ...we can look at a structure for new fee levels
19:15:28 <Karen> ...but it is complex
19:15:41 <Karen> ...I am more than willing to work with the board to be more innovative
19:15:50 <Eric> q+ to respond to Alan.
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19:15:57 <Karen> ...unless the membership changes its mind, the membership doesn't want to be pay to play
19:16:08 <Karen> ...one smaller member said that they would feel held hostage
19:16:31 <dsinger> q+ to ask about a balance
19:16:58 <igarashi> q+
19:17:02 <Karen> ...after start of year, we should have conversation about overall membership structure
19:17:02 <Karen> ...how to be financially viable and expand membership
19:17:02 <Karen> Koichi: I am chairing some things
19:17:02 <Karen> ...looking at time zone, language, etc.
19:17:02 <Karen> ...the fairness and transparency are very important
19:17:08 <Karen> ...transparency helps to identify problems
19:17:21 <Karen> Daihei Shiohama: I am AC Rep for MediaDo
19:17:27 <Karen> ...and also an Evangelist
19:17:32 <Karen> ...I have two sides of positions here
19:17:37 <Karen> ...Set aside the prices or whatever
19:17:42 <Karen> ...the value of W3C
19:17:51 <Karen> ...the assets of all the technology that has been developed
19:17:56 <Karen> ...that is what people are looking for
19:18:05 <Karen> ...I totally appreciate the member support of the Keio team
19:18:09 <Karen> ...it is very continuous
19:18:14 <Karen> ...even if you don't want to see the message
19:18:18 <Karen> ...I see Naomi's message
19:19:03 <Karen> ...and then people can join or not; the conference
19:19:03 <Karen> ...the regular activities are updated regularly
19:19:03 <Karen> ...and the study group started this year
19:19:03 <Karen> ...Some of people who are not updated
19:19:03 <Karen> ...on all the W3C activities, you can learn from it
19:19:09 <Karen> ...very keen attention given to the members, I think this will be appreciated
19:19:18 <Karen> ....Hopefully take the Keio team as a role model, I would suggest that
19:19:23 <tzviya> q?
19:19:28 <Karen> Naomi: We are four minutes over tie
19:19:39 <Karen> ...we have to make sure we deliver a member benefit to every member
19:19:41 <cel> s/tie/time/
19:19:46 <Karen> ...I ask the Board of Directors to get a budget for us
19:19:51 <Karen> [adjourned]
19:20:07 <Karen> rrsagent, make minutes
19:20:07 <RRSAgent> I have made the request to generate https://www.w3.org/2022/09/14-member-support-minutes.html Karen
19:20:55 <ota_> Thank you. Japanese members and Keio have very close relationship. It's because of Keio's member centric attitude. It makes us feel we are included in W3C.
19:26:30 <naomi_> rrsagent, please draft minutes
19:26:30 <RRSAgent> I have made the request to generate https://www.w3.org/2022/09/14-member-support-minutes.html naomi_
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02:45:18 <naomi_> naomi_ has joined #member-support
03:17:22 <naomi> naomi has joined #member-support
03:20:47 <naomi_> naomi_ has joined #member-support
03:34:39 <naomi> naomi has joined #member-support
03:42:51 <naomi_> naomi_ has joined #member-support
04:12:57 <naomi> naomi has joined #member-support
15:13:45 <naomi> naomi has joined #member-support
15:46:45 <Karen> Karen has joined #member-support
17:32:35 <Karen> Karen has joined #member-support
17:52:19 <naomi> naomi has joined #member-support
18:12:56 <dsinger> dsinger has joined #member-support
18:50:47 <dsinger> dsinger has joined #member-support
20:21:12 <dsinger> dsinger has joined #member-support
20:24:41 <Karen> Karen has joined #member-support
20:28:37 <Karen> Karen has joined #member-support
20:33:48 <dsinger> dsinger has left #member-support
21:14:55 <dom> dom has joined #member-support
21:58:18 <Karen> Karen has joined #member-support
22:01:50 <dom> RRSAgent, bye
22:01:50 <RRSAgent> I see no action items