Meeting Record

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Zakim IRC Bot: the conference code is 3468 (tel:+1.617.761.6200 sip:zakim@voip.w3.org), PhilA2 ←

Zakim IRC Bot: On the phone I see Vicki, ??P3, Laurence, PhilA2, niggreenaway ←

Zakim IRC Bot: On IRC I see NigGreenaway, agipap, Laurence, RRSAgent, Zakim, PhilA2, Tomasz, HadleyBeeman, lei, Jared, cgueret, thschee, trackbot, sandro, edsu ←

Zakim IRC Bot: the conference code is 3468 (tel:+1.617.761.6200 sip:zakim@voip.w3.org), HadleyBeeman ←

Unknown lei: hi, tomasz, do i need to dial in with my phone in Shanghai? I do not have international service here ←

Zakim IRC Bot: On the phone I see Vicki, Tomasz, Laurence, PhilA2, niggreenaway, HadleyBeeman ←

Zakim IRC Bot: On IRC I see NigGreenaway, agipap, Laurence, RRSAgent, Zakim, PhilA2, Tomasz, HadleyBeeman, lei, Jared, cgueret, thschee, trackbot, sandro, edsu ←

Nig Greenway, work with Fujitsu in various capacities, including through OASIS ←

1. Jared Gulian, Office of the Government CIO, New Zealand

Unknown Jared: Our guidelines on use of social media have been well received ←

... slide 2 - We deal with all the usual things - standards, gov Web sites etc. ←

... asked to look at social media. Created high level and detailed versions. Built on UK advice ←

Unknown Jared: Situation in NZ is similar to other countries. Lots of people dealing with companies etc. via SM so expectations on gov increasing ←

Unknown Jared: Slide 5 - view is that SM is like a new puppy. Great on day 1 but a puppy is for life, not just for Christmas ←

Unknown Jared: We looked elsewhere for guidance - we had to have guidance in place within a month - so that was tight ←

Unknown Jared: I'll get to that. It was from the Cabinet Office and COI, Engaging through Social Media. But that had come out of a larger document (mentions some names) ←

... we spoke to the authors and used that as a first draft (Ross fergusion: Rip it as you wish :-) ) ←

Unknown Jared: We split it in 2 as the UK doc was one big one. We found that useful ←

Unknown Jared: Slide 15, National Library has popular Twitter stream. They tweet links to interesting stuff in the archive. Lots of retweets ←

Unknown Jared: Slide 16 - the issue here was that no one knew what they did. Their FB presence was the (typical) brand promotion etc. ←

Unknown Jared: Slide 17, the historic places group couldn't get images of all their places. It's less busy now but was able to crowd source images without funding ←

Unknown Jared: Slide 19 - lessons. We started with something good from UK, and used that as the basis of a conversation that helped us create something that worked even better for NZ ←

... comme teams are used to broadcast media and so may not be familiar, tend to hold back. Web team tend to jump straight in. Need to be quick and well crafted messages => need both teams ←

Unknown Jared: Slide 20 we did a study on the Ministry of Health FB page - gone very well ←

Unknown Laurence: Was the info about how to handle a mishap reassuring or did it scare people off? ←

Unknown Jared: The #qantasluxury hashtag backfired as it was happening just as they had planes on the grounded ←

... people knew about that and so it was good that the risks were recognised and can be mitigated ←

Unknown Jared: It hasn't made everyone join SM, but it has made them think about it ←

Unknown Jared: We can't keep up with demand for answers to questions. We've been going out to speak to other agencies about it ←

Tomasz Janowski: Are the guidelines in step with legal aspects of disseminating government info online? ←

Unknown Jared: We had a legal team give us a good bit of feedback (in the hands on toolbox) and there's quite a big section on things like copyright, legal party mentions etc., public records atc etc. Quite a bit of that ←

Zakim IRC Bot: On the phone I see Vicki, Tomasz, Laurence, PhilA2, niggreenaway, HadleyBeeman, agipap, ??P9 (muted) ←

Zakim IRC Bot: On IRC I see Noor, NigGreenaway, agipap, Laurence, RRSAgent, Zakim, PhilA2, Tomasz, HadleyBeeman, lei, Jared, cgueret, trackbot, sandro, edsu ←

2. Government Use of Media in China: Incentives, Enablers and Barriers, Lei Zheng, Fudan University, China

... by end of 2011 (not 2012) 50K gov agencies (nat and regional) using microblogging ←

Unknown lei: Slide 3. Want to use it as a way to release gov info. Before that they had government portals but these were not very effective ←

... also using microblogging to disseminate info in emergencies. Shanghai metro problem, get info out on SM - many people got that info quckly ←

Unknown lei: Also use that system to receive info, understanding what citizens think about gov policy ←

Unknown lei: The people's congress doesn't always reflect what people think. Emergence of Weibo challenges government ←

Unknown lei: There are advantages to the CN government. They think the Eibo platform is mature and functions well ←

... every 6 months, gov info shows that mobile usage of internet now greater than desktop ←

Unknown lei: Central gov pushing regional and local gov to use SM to engage with citizens ←

Unknown lei: Central gov has power to require lower level governments to take this on ←

... even though we have 300M users, that's only 30% of the population. 70% aren't using it (and many of those are not online at all) ←

... lots of scandals happen in local government so trust is quite low. Many citizens are challenging and the gov is finding this hard to deal with ←

Unknown lei: SM is still very new of course so there is a lack of policies/guidelines for how to handle it. Still exploring ←

Unknown lei: Some gov officials worry that tech will be replaced. If we invest time and effort into SM, what happens if something new comes along, won't we have wasted our time and effort (tech changes fast) ←

Unknown lei: There are lots of advantages. Gov owns a lot of society information (gov is very powerful) ←

Unknown lei: Gov has lots of employees - can easily hire more people to take on the tasks ←

Unknown lei: Over the recent decades, CN gov has been working on eGov. When SM came along, they already had a lot of infrastructure in place ←

... as gov isn't elected, they make decisions and then can enforce it. So being open is a challenge ←

... can go through 3 or 4 levels of checking before they can respond to a citizen's request ←

... lots of leaders don't see importance/relevance of SM. If they don't pay attention then the agency won't get the resources ←

Unknown lei: Everything is controlled/censored. Comments can be removed easily ←

Phil Archer: I heard this morning that 10% of all Weibo messages are censored ←

Unknown lei: If I post sometehing against the gov, I see it dispappear very quickly ←

Unknown lei: Some people van get around the great firewall of China but it's hard ←

Tomasz Janowski: You mentioned there is a lack of institutionalisation - so the guidelines of the type presented by Jared are not available? ←

Unknown lei: They don't have one responsible for SM. Some agencies use the admin office to run the SM which reports to the Mayor etc. Others use the PR office, some the eGov office ←

3. Omani Government Experience with Social Media, Noor Ali Al-hinai, Information Technology Authority, Oman

Unknown Noor: Directive says that social media should be included as a comm channel ←

Unknown Noor: Describes an important/successful forum in which policies etc. are discussed ←

Unknown Noor: It's a private forum but has good interaction and is well known in Arabic region ←

Unknown Noor: We ran many workshops, training etc. Got very good response from gov entities ←

Unknown Noor: slide 8 - problems include how to let citizens know about the channel? And to let them know that it's open 24/7? ←

Unknown Noor: We need to be aware of how to deal with different age respondents etc. ←

Unknown Noor: Slide 11 suggests more male than female users of SM. That's likely to be partly cultural but it's hard to get info ←

Unknown Noor: Slide 13, users unware that FB/Twitter can convey real info as well as entertainment ←

Tomasz Janowski: ICA is in charge of national ICT strategy, does that include SM? ←

Unknown Noor: Actually King is setting up new department (scribe - not sure I got that right) ←

Unknown Jared: A comment to Noor - our gov social media guidelines are free to use under a CC licence so feel free to take a look at them and, as we did, rip it as you wish ←

Unknown agipap: bye everybody - nice conference, nice presentations - thanks a lot! ←

Zakim IRC Bot: leaving. As of this point the attendees were Vicki, PhilA2, Laurence, niggreenaway, Tomasz, HadleyBeeman, +9689288aaaa, agipap, +9689288aabb ←

eGovernment Interest Group

Minutes of 03 September 2012

1. Jared Gulian, Office of the Government CIO, New Zealand

2. Government Use of Media in China: Incentives, Enablers and Barriers, Lei Zheng, Fudan University, China

3. Omani Government Experience with Social Media, Noor Ali Al-hinai, Information Technology Authority, Oman