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eGovernment Interest Group

The group meets (via teleconference) every other week. The meetings are arranged to allow the maximum participation across the globe. This series of meetings begins with the following:

  • Atlantic meetings - every fourth Friday at 0800–0930 Los Angeles time; the first meeting will be held on 29 June 2012 (time zone converter: world clock)
  • Eurasian meetings - every fourth Monday at 0900–1030 London time; the first meeting will be held on 9 July 2012 (time zone converter: world clock)

This group is open to the public; to join follow the instructions on Get Involved.

Upcoming meetings

  • 24 August 2012
  • 3 September 2012 Meeting (0900-1030 London time)
  • 21 September 2012 Meeting (0800-0930 Los Angeles time)
  • 1 October 2012 Meeting (0900-1030 London time)
  • 19 October 2012 Meeting (0800-0930 Los Angeles time)
  • 29 October 2012 Meeting (0900-1030 London time)
  • 16 November 2012 Meeting (0800-0930 Los Angeles time)
  • 26 November 2012 Meeting (0900-1030 London time)
  • 14 December 2012 Meeting (0800-0930 Los Angeles time)
  • 24 December 2012 Meeting: NO MEETING
  • 11 January 2013 Meeting (0800-0930 Los Angeles time)

Conference Call Dial in Details & Meeting Protocol

Dial: +1-617-761-6200 or then conference code 3468# ("EGOV#")

W3C IRC channel #egov, see IRC Information page or use the Web interface

NB IRC (Internet Relay Chat) is a very important aspect of W3C meetings and to participate fully you must join the channel

It is also important that we know who is on the call. As this is an open Interest Group, we often benefit from the (very welcome) participation of people unfamiliar with W3C systems. Please join IRC then then dial in. If you call in using a standard phone and you have ever joined a W3C call before, Zakim will recognize you. If Zakim doesn't recognize you, you will see a version of your number on screen ending in aaaa, or aabb etc. On Skype you'll see something like ??P1. The experienced folk on the call will then be able to help you associate your IRC name and your phone line. Again, this is essential for your full participation in the call.

If you want to speak/ask a question, just type q+ into IRC - and magic happens to add your name to the queue that the chair will monitor and come to you at the appropriate time. You can't do this if you're not on IRC and it can't work properly if your line is not associated with your IRC channel of course!

Steps to Successful IG Calls

  • Make sure you are on on IRC
  • When you dial in, make sure Zakim knows who you are (see above, ask for help if needed)
  • Please speak clearly. The group is very international with many non-native speakers and people who don't know each other
  • If you want to speak, type "q+" in the IRC
  • If you think a point has been missed by the scribe - enter it. If what you said has been mis-scribed, change it.

Scribe: please volunteer, it is unfair to rely on the same few people every time. Experienced folk will be happy to help you and won't leave you to flounder with the arcane details of Zakim, RRSAgent and all the rest of it.

Past Meetings since the new charter

The old version of this page is available here.


In order to fulfill the mission of the group “to build and strengthen the community of people who use or promote the use of W3C technologies to improve Government" and to facilitate its efforts to "identify and discuss essential areas of technology and related policy issues", we put forward a draft roadmap to organize and guide our discussions.

We welcome feedback and comments from all members on this draft.

1. Themes

The discussions last year identified six focal area candidates:

  • government data,
  • accessibility,
  • social media,
  • community directory,
  • education and outreach and
  • data licensing

along with other suggested areas:

  • cloud computing,
  • MathML,
  • HTML5 and Web Application Platform,
  • privacy and security, and
  • eGov library.

The aim of the roadmap is to organize the discussions on these and any emerging areas of interest to the group along a set of questions.

2. Questions

The questions about e-government (EGOV) are organized along the following four dimensions:

  • the mechanics of e-government (HOW),
  • e-government value proposition (WHY),
  • localization of e-government (WHERE) and
  • e-government definition (WHAT).

The questions may concern EGOV as a whole, or particular focal areas within EGOV.

2.1. EGOV Mechanics (HOW)

  • What are the areas involved in EGOV research and practice?
  • What is the process by which EGOV can be developed and maintained?
  • What principles, methods and tools are applied in different steps of this process?
  • What are the main stages in the EGOV policy cycle?
    • Planning - law and regulations, strategy development, strategy alignment, funding arrangements, readiness assessment, policy development, action plans, partner management, stakeholder, leadership, coordination, etc.
    • Design - interoperability, enterprise architecture, standards and best practices, agency collaboration, information-sharing, one-stop government, connected governance, agile government, multi-channel delivery, innovation systems, etc.
    • Implementation - acquisition, procurement, technical infrastructure, electronic public services, service middleware, services and applications, negotiation and contracts, new technology adoption, project management, program management, organizational change, etc.
    • Operation - service agreements, monitoring, software maintenance, adoption and scale-up, access and accessibility, digital content, digital rights, digital divide, benefit management, risk management, performance management, etc.
    • Sustainability - measurement, monitoring and evaluation, knowledge management, capacity building, institutionalization, etc.

2.2. EGOV Value Proposition (WHY)

  • What benefits are expected from EGOV?
  • How can EGOV help pursue public policy objectives?
  • Different measures (how) for different ends (why)?
  • What policy areas are most affected?
  • What experiences exist?

2.3. EGOV Localization (WHERE)

  • How the does the EGOV value proposition reflect:
    • local policy objectives,
    • local implementation conditions,
    • level of maturity in eGovernment implementation,
    • level of socio-economic development in the country, state or territory,
    • language and cultural identify?
  • What is the process of developing and maintaining such locally-owned EGOV value propositions?
  • How to transfer successful experiences (HOW) from one policy context to another (WHY)?
  • What experiences exist with such transfers?

2.4. EGOV Foundations (WHAT)

The foundations include the nature, definition and conceptualization of EGOV. According to the official W3C definition "eGovernment is the use of the Web and other information technologies by governments to interact with the citizenry, between departments and divisions, and with other governments".

The group could consider whether this definition reflects the current understanding and practice in EGOV and if not, suggest an update. However, this should not be done casually. Rather than addressing the fundamental questions of definitions and conceptualizations at the beginning of the discussion, it is important to build the insight and understanding about the mechanics (how) and value proposition (why) of EGOV first.

3. Discussions

Discussions will involve applying relevant questions to themes.

For example:

  • What benefits are expected from the introduction of social media to the EGOV practice?
  • What policy areas are most affected?
  • What is the process of introducing social media to the EGOV practice?
  • What principles, methods are tools are applied in different steps of this process?
  • How does the introduction of social media to the EGOV practice reflect local policy objectives, level of EGOV maturity and level of socio-economic development?
  • How to transfer successful experiences in introducing social media to the EGOV practice between different policy contexts?
  • What research is required to learn from and guide the introduction of social media to the EGOV practice?

4. Implementation

Members of the group will be invited to contribute to implementing this roadmap by:

  • formulating new questions and themes,
  • reformulating existing questions and themes,
  • offering answers to existing questions and themes,
  • building relationships between questions and themes,
  • synthesizing and concluding answers and themes and others.

Co-chairs will moderate the discussions.

Conference calls will be organized every two weeks - one for the Eurasian and another for the Atlantic time zones, in order to:

  • synthesize the contributions made by the members of the interest group across a number of discussions active during the past month;
  • host presentations by invited speakers on the topics of interest to one or more of the current discussions,
  • complementing the synthesis and focused on linking different themes;
  • discuss, in view of the synthesis and insights gained from the presentations, the conclusion and closure of existing discussions, opening of the new discussions, and inputs to existing ones; and
  • propose invited speakers and presentation topics for the next conference call – an open call for presenters will be issued with emphasis on the topics that connect two or more of the current discussions.

Upon completion of the major discussions, technical notes will be prepared to document the progress made, including updates to the document "Improving Access to Government through Better Use of the Web".

5. Feedback

All members are invited to insert their comments on this roadmap directly on the wiki page, or send an email to Jeanne or Tomasz who will consolidate the comments.

6. Case Studies

Evaluative and exploratory cases to support the work above EGov Procurement