Checklist for Social Media
From W3C eGovernment Wiki
Building a Checklist for Social Media for Government Use
BLTS Breakdown Checklist
Business methods
*Diagram of transactions, for both agents and citizens, especially transaction points
Legal issues
*Contractual arrangements with Social Media Tool Providers
Legal requirements
*Accessibility
*Privacy
*Moderation Rules
*Sunshine rules, 30 day advance notice, et cetera
*Identity and Authentication of Government Agency
*Identity and Authentication of Citizens
*Archival Requirements
*Map legal issues to Business Method/transaction diagrams to laws/regulations7
Technical Implementation
*Staff
*Implement changes, walkthrough/testing at least one week prior to event
*Backup plan and/or notification of changes
*Diagram of all parts of system used against Business and Legal requirements
Social/Marketing
*How best to reach audience
*How best to set expectations (especially considering the technology)
*How best to document the process internally and externally
*How best to provide notification/calendaring
