Checklist for Social Media

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Building a Checklist for Social Media for Government Use


BLTS Breakdown Checklist


Business methods *Diagram of transactions, for both agents and citizens, especially transaction points


Legal issues *Contractual arrangements with Social Media Tool Providers


Legal requirements *Accessibility *Privacy *Moderation Rules *Sunshine rules, 30 day advance notice, et cetera *Identity and Authentication of Government Agency *Identity and Authentication of Citizens *Archival Requirements *Map legal issues to Business Method/transaction diagrams to laws/regulations7


Technical Implementation *Staff *Implement changes, walkthrough/testing at least one week prior to event *Backup plan and/or notification of changes *Diagram of all parts of system used against Business and Legal requirements


Social/Marketing *How best to reach audience *How best to set expectations (especially considering the technology) *How best to document the process internally and externally *How best to provide notification/calendaring