Checklist for Social Media

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Building a Checklist for Social Media for Government Use

BLTS Breakdown Checklist Business methods Diagram of transactions, for both agents and citizens, especially transaction points Legal issues Contractual arrangements with Social Media Tool Providers Legal requirements Accessibility Privacy Moderation Rules Sunshine rules, 30 day advance notice, et cetera Identity and Authentication of Government Agency Identity and Authentication of Citizens Archival Requirements Map legal issues to Business Method/transaction diagrams to laws/regulations7 Technical Implementation Staff Implement changes, walkthrough/testing at least one week prior to event Backup plan and/or notification of changes Diagram of all parts of system used against Business and Legal requirements Social/Marketing How best to reach audience How best to set expectations (especially considering the technology) How best to document the process internally and externally How best to provide notification/calendaring