Checklist for Social Media
From W3C eGovernment Wiki
(Difference between revisions)
| Line 6: | Line 6: | ||
Business methods | Business methods | ||
| - | + | * Diagram of transactions, for both agents and citizens, especially transaction points | |
Legal issues | Legal issues | ||
| - | + | * Contractual arrangements with Social Media Tool Providers | |
Legal requirements | Legal requirements | ||
| - | + | * Accessibility | |
| - | + | * Privacy | |
| - | + | * Moderation Rules | |
| - | + | * Sunshine rules, 30 day advance notice, et cetera | |
| - | + | * Identity and Authentication of Government Agency | |
| - | + | * Identity and Authentication of Citizens | |
| - | + | * Archival Requirements | |
| - | + | * Map legal issues to Business Method/transaction diagrams to laws/regulations7 | |
Technical Implementation | Technical Implementation | ||
| - | + | * Staff | |
| - | + | * Implement changes, walkthrough/testing at least one week prior to event | |
| - | + | * Backup plan and/or notification of changes | |
| - | + | * Diagram of all parts of system used against Business and Legal requirements | |
Social/Marketing | Social/Marketing | ||
| - | + | * How best to reach audience | |
| - | + | * How best to set expectations (especially considering the technology) | |
| - | + | * How best to document the process internally and externally | |
| - | + | * How best to provide notification/calendaring | |
Latest revision as of 16:22, 16 November 2012
Building a Checklist for Social Media for Government Use
BLTS Breakdown Checklist
Business methods
- Diagram of transactions, for both agents and citizens, especially transaction points
Legal issues
- Contractual arrangements with Social Media Tool Providers
Legal requirements
- Accessibility
- Privacy
- Moderation Rules
- Sunshine rules, 30 day advance notice, et cetera
- Identity and Authentication of Government Agency
- Identity and Authentication of Citizens
- Archival Requirements
- Map legal issues to Business Method/transaction diagrams to laws/regulations7
Technical Implementation
- Staff
- Implement changes, walkthrough/testing at least one week prior to event
- Backup plan and/or notification of changes
- Diagram of all parts of system used against Business and Legal requirements
Social/Marketing
- How best to reach audience
- How best to set expectations (especially considering the technology)
- How best to document the process internally and externally
- How best to provide notification/calendaring
