Difference between revisions of "Checklist for Social Media"

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Line 6: Line 6:
  
 
Business methods
 
Business methods
*Diagram of transactions, for both agents and citizens, especially transaction points
+
* Diagram of transactions, for both agents and citizens, especially transaction points
  
  
 
Legal issues
 
Legal issues
*Contractual arrangements with Social Media Tool Providers
+
* Contractual arrangements with Social Media Tool Providers
  
  
 
Legal requirements
 
Legal requirements
* *Accessibility
+
* Accessibility
* *Privacy
+
* Privacy
* *Moderation Rules
+
* Moderation Rules
* *Sunshine rules, 30 day advance notice, et cetera
+
* Sunshine rules, 30 day advance notice, et cetera
* *Identity and Authentication of Government Agency
+
* Identity and Authentication of Government Agency
* *Identity and Authentication of Citizens
+
* Identity and Authentication of Citizens
* *Archival Requirements
+
* Archival Requirements
* *Map legal issues to Business Method/transaction diagrams to laws/regulations7
+
* Map legal issues to Business Method/transaction diagrams to laws/regulations7
  
  
 
Technical Implementation
 
Technical Implementation
* *Staff
+
* Staff
* *Implement changes, walkthrough/testing at least one week prior to event
+
* Implement changes, walkthrough/testing at least one week prior to event
* *Backup plan and/or notification of changes
+
* Backup plan and/or notification of changes
* *Diagram of all parts of system used against Business and Legal requirements
+
* Diagram of all parts of system used against Business and Legal requirements
  
  
 
Social/Marketing
 
Social/Marketing
* *How best to reach audience
+
* How best to reach audience
* *How best to set expectations (especially considering the technology)
+
* How best to set expectations (especially considering the technology)
* *How best to document the process internally and externally
+
* How best to document the process internally and externally
* *How best to provide notification/calendaring
+
* How best to provide notification/calendaring

Latest revision as of 16:22, 16 November 2012

Building a Checklist for Social Media for Government Use


BLTS Breakdown Checklist


Business methods

  • Diagram of transactions, for both agents and citizens, especially transaction points


Legal issues

  • Contractual arrangements with Social Media Tool Providers


Legal requirements

  • Accessibility
  • Privacy
  • Moderation Rules
  • Sunshine rules, 30 day advance notice, et cetera
  • Identity and Authentication of Government Agency
  • Identity and Authentication of Citizens
  • Archival Requirements
  • Map legal issues to Business Method/transaction diagrams to laws/regulations7


Technical Implementation

  • Staff
  • Implement changes, walkthrough/testing at least one week prior to event
  • Backup plan and/or notification of changes
  • Diagram of all parts of system used against Business and Legal requirements


Social/Marketing

  • How best to reach audience
  • How best to set expectations (especially considering the technology)
  • How best to document the process internally and externally
  • How best to provide notification/calendaring