Techniques for WCAG 2.0

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G193: Providing help by an assistant in the Web page


All technologies.

This technique relates to:


The purpose of this technique is to provide help using a multimedia avatar that provides assistance in using the Web page. An avatar can be particularly helpful to people with cognitive disabilities who may have trouble reading text. The use of visuals will help some people to focus on the material presented.

Note: The multimedia avatar must also satisfy relevant Success Criterion in Guideline 1.2.




  1. Check that there is an assistant in the Web page.

  2. Check that the assistant provides information to help understand the content of the page.

Expected Results

If this is a sufficient technique for a success criterion, failing this test procedure does not necessarily mean that the success criterion has not been satisfied in some other way, only that this technique has not been successfully implemented and can not be used to claim conformance.

Techniques are Informative

Techniques are informative—that means they are not required. The basis for determining conformance to WCAG 2.0 is the success criteria from the WCAG 2.0 standard—not the techniques. For important information about techniques, please see the Understanding Techniques for WCAG Success Criteria section of Understanding WCAG 2.0.