Meeting Record

introductions
Webmonitoring in Groningen, Renske Stumpel, Municipality of Groningen, Netherlands
Social Media Use by Government of India, Neeta Verma, National Informatics Center, India
Using Social Media for Data Science and Journalism, Brand Niemann, Semantic Community
http://www.w3.org/egov/wiki/images/f/ff/Presentation-Lukasz.pdf, Lukasz Porwol, DERI, Ireland
eParticipation and Transport Management: Galway TF
http://www.w3.org/egov/wiki/images/0/0e/Singapore_eGovernment_%26_eEngagement_W3C_06_Aug_2012.pdf, Lark Yang TAN, IDA International, Singapore

08:10:28 <HadleyBeeman> Tomasz: We'll be looking at the use of social media by administrative and political systems, and who benefits. How to measure the benefits, account for the risks, processes and methods. Experiences that exist throughout the world.

08:16:54 <HadleyBeeman> … public consultation: body called Planning Permission extensively used social media to call for submissions for proposals from planners, academics, etc for a 5 year plan (schemes, allocation of funds)

08:23:20 <HadleyBeeman> … These tiers are using social media. Our new president updated the facebook and youtube pages by the second day in office. Cabinet-level ministers also have a presence on these pages. Primarily to connect to citizens, get input.

08:25:52 <HadleyBeeman> … Central/Federal government: foreign relations have been using social media to make announcements, issue press releases (Indian south side visa information, info for visitors)

08:35:15 <HadleyBeeman> Neeta: (response to tomasz) Delhi police have a complete department, recording input with analytics. Also other groups may be watching the media, but nothing officially shared.

08:53:58 <HadleyBeeman> Brand: I've explored it with OASIS and OMG, but not W3C. OMG have started a new smart data coalition who are focused on results with data, business cases with examples, before standards work. OASIS are just starting to think about it.

08:56:14 <HadleyBeeman> Brand: Best merging of data scientist of data journalism seems to be at the Guardian. Transition for print press to electronic journalism to survive. We hope to emulate that at AOL Goverment.

08:59:33 <HadleyBeeman> Lukasz: Main objective: identify the short-term measures to address the traffic difficulties. Approach: crowdsource input. Ask citizens what the problems were and how to fix them.

09:03:18 <HadleyBeeman> … Step 2. eParticipation: design of a web platform. Requirements designed with stakeholders. Digital participation and offline participation to include the digitally excluded who aren't online.

09:05:09 <HadleyBeeman> … Step 3. Service management: respond immediately to comments posted. Encourage people to contribute by demonstrating that their input is taken seriously. Traditional media (radio etc) were helpful to disseminate the message.

09:09:19 <HadleyBeeman> … Conclusion: this ran well locally, because we could bring all the stakeholders together. We were contacted by university students in Scotland, who wanted to apply a similar approach to Edinburgh.

09:10:46 <HadleyBeeman> … Next steps: Since our own Facebook and Twitter accounts didn't generate much traffic, we would want to integrate more closely with them to investigate it further. Semantic technologies to manage the data (comments) so the decision makers could provide fast feedback.

09:16:26 <HadleyBeeman> Lark: www.gov.sg - the Singapore official electronic communication platform. Information, ways to communicate with people on the key news, changes in the government, new policies.

09:21:24 <HadleyBeeman> … Now, we can get almost real-time sentiment from the web. Used to take months or more to reach the upper echelons of government and the response with similarly take months to implement. This is transforming the speed. Also a challenge to government to meet that speed.

09:28:42 <HadleyBeeman> … Lessons learnt: feedback comes fast and furious. Good tool to keep you relevant to the people, increase the public's satisfaction with their government's efforts for the benefit of society.

09:33:12 <HadleyBeeman> Lark: Yes. All key gov agencies in Singapore have a quality feedback manager, who will go through this feedback and ensure they are being addressed and replied to. "No wrong door" policy

eGovernment Interest Group

Minutes of 06 August 2012

1. introductions

2. Webmonitoring in Groningen, Renske Stumpel, Municipality of Groningen, Netherlands

3. Social Media Use by Government of India, Neeta Verma, National Informatics Center, India

4. Using Social Media for Data Science and Journalism, Brand Niemann, Semantic Community

5. http://www.w3.org/egov/wiki/images/f/ff/Presentation-Lukasz.pdf, Lukasz Porwol, DERI, Ireland

6. eParticipation and Transport Management: Galway TF

7. http://www.w3.org/egov/wiki/images/0/0e/Singapore_eGovernment_%26_eEngagement_W3C_06_Aug_2012.pdf, Lark Yang TAN, IDA International, Singapore