07:47:13 <RRSAgent> RRSAgent has joined #egov
07:47:13 <RRSAgent> logging to http://www.w3.org/2012/08/06-egov-irc
07:47:21 <Zakim> Zakim has joined #egov
07:47:31 <PhilA> zakim, this will be egov
07:47:31 <Zakim> ok, PhilA; I see T&S_EGOV(Eurasian)4:00AM scheduled to start in 13 minutes
07:47:48 <PhilA> chair: tomasz
07:48:31 <HadleyBeeman> sure :)
07:48:35 <HadleyBeeman> morning, phila
07:48:52 <HadleyBeeman> sure, that's not a problem.
07:49:03 <HadleyBeeman> Give me a sec to consult bhylands fantastically prepared notes on scribing
07:50:19 <HadleyBeeman> rrsagent, make records public
07:50:28 <HadleyBeeman> scribe: hadleybeeman
07:51:50 <lukpor> lukpor has joined #egov
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07:52:28 <Zakim> T&S_EGOV(Eurasian)4:00AM has now started
07:52:35 <Zakim> +??P0
07:52:41 <lukasz> lukasz has joined #egov
07:53:42 <kramw> Hi all, Mark Wainwright here from the Open Knowledge Fdn - just joined the group
07:54:03 <kramw> Morning!
07:54:33 <kramw> Never used SIP before - have downloaded linphone but get some strange pulse noises. Any suggestions?
07:54:39 <kramw> HadleyBeeman: Cambridge, UK.
07:54:59 <Brand> Brand has joined #egov
07:55:01 <Zakim> +??P3
07:55:04 <Zakim> + +91.11.24.36.aaaa
07:55:14 <HadleyBeeman> zakim, who is here?
07:55:14 <Zakim> On the phone I see ??P0, +91.11.24.36.aaaa, ??P3
07:55:15 <Zakim> On IRC I see Brand, lukasz, Zakim, RRSAgent, PhilA, kramw, HadleyBeeman, thschee, agipap, tomasz, bhyland, trackbot, sandro
07:56:23 <PhilA> zakim, code?
07:56:23 <Zakim> the conference code is 3468 (tel:+1.617.761.6200 sip:zakim@voip.w3.org), PhilA
07:56:36 <Zakim> +??P1
07:56:39 <PhilA> zakim, ??P1 is me
07:56:39 <Zakim> +PhilA; got it
07:56:53 <HadleyBeeman> zakim, who is here?
07:56:53 <Zakim> On the phone I see ??P0, +91.11.24.36.aaaa, ??P3, PhilA
07:56:54 <Zakim> On IRC I see Brand, lukasz, Zakim, RRSAgent, PhilA, kramw, HadleyBeeman, thschee, agipap, tomasz, bhyland, trackbot, sandro
07:56:57 <neeta> neeta has joined #egov
07:57:07 <Zakim> + +8532871aabb
07:57:17 <PhilA> zakim, ??P0 is lukasz
07:57:17 <Zakim> +lukasz; got it
07:57:20 <HadleyBeeman> zakim, ??P0
07:57:20 <Zakim> I don't understand '??P0', HadleyBeeman
07:57:29 <HadleyBeeman> zakim, ??P0 is me
07:57:29 <Zakim> I already had ??P0 as lukasz, HadleyBeeman
07:57:51 <PhilA> zakim, who is here?
07:57:51 <Zakim> On the phone I see lukasz, +91.11.24.36.aaaa, ??P3, PhilA, +8532871aabb
07:57:53 <Zakim> On IRC I see neeta, Brand, lukasz, Zakim, RRSAgent, PhilA, kramw, HadleyBeeman, thschee, agipap, tomasz, bhyland, trackbot, sandro
07:58:15 <Zakim> + +1.703.281.aacc
07:58:19 <HadleyBeeman> zakim, ??p3 is me
07:58:19 <Zakim> +HadleyBeeman; got it
07:58:25 <Zakim> + +44.122.330.aadd
07:58:34 <NigGreenaway> NigGreenaway has joined #egov
07:58:44 <HadleyBeeman> zakim, aaaa is neeta
07:58:44 <Zakim> +neeta; got it
07:58:45 <Zakim> +??P8
07:59:50 <Zakim> +??P9
07:59:55 <HadleyBeeman> zakim, aadd is kramw
07:59:55 <Zakim> +kramw; got it
08:00:02 <HadleyBeeman> zakim, who is here?
08:00:03 <Zakim> + +44.786.783.aaee
08:00:03 <Zakim> On the phone I see lukasz, neeta, HadleyBeeman, PhilA, +8532871aabb, +1.703.281.aacc, kramw, ??P8, ??P9, +44.786.783.aaee
08:00:03 <Zakim> On IRC I see NigGreenaway, neeta, Brand, lukasz, Zakim, RRSAgent, PhilA, kramw, HadleyBeeman, thschee, agipap, tomasz, bhyland, trackbot, sandro
08:00:48 <MikeThacker> MikeThacker has joined #egov
08:00:51 <HadleyBeeman> zakim, aaee is niggreenaway
08:00:51 <Zakim> +niggreenaway; got it
08:01:19 <MikeThacker> Hello Mike Thacker from UK on IRC and voice
08:01:27 <HadleyBeeman> zakim, aacc is brand
08:01:27 <Zakim> +brand; got it
08:01:47 <HadleyBeeman> zakim, who is here
08:01:47 <Zakim> HadleyBeeman, you need to end that query with '?'
08:01:47 <PhilA> zakim, who is here?
08:01:48 <Zakim> On the phone I see lukasz, neeta, HadleyBeeman, PhilA, +8532871aabb, brand, kramw, ??P8, ??P9, niggreenaway
08:01:48 <Zakim> On IRC I see MikeThacker, NigGreenaway, neeta, Brand, lukasz, Zakim, RRSAgent, PhilA, kramw, HadleyBeeman, thschee, agipap, tomasz, bhyland, trackbot, sandro
08:03:08 <edsu> edsu has joined #egov
08:04:09 <HadleyBeeman> topic: introductions
08:04:32 <Zakim> +??P10
08:04:58 <edsu> zakim, ??P10 is edsu 
08:04:58 <Zakim> +edsu; got it
08:05:39 <HadleyBeeman> zakim, who is here?
08:05:39 <Zakim> On the phone I see lukasz, neeta, HadleyBeeman, PhilA, +8532871aabb, brand, kramw, ??P8, ??P9, niggreenaway, edsu
08:05:41 <Zakim> On IRC I see edsu, MikeThacker, NigGreenaway, neeta, Brand, lukasz, Zakim, RRSAgent, PhilA, kramw, HadleyBeeman, thschee, agipap, tomasz, bhyland, trackbot, sandro
08:06:13 <neeta> www.nic.in  national informatics centre
08:07:00 <PhilA> q+
08:07:11 <Zakim> +??P11
08:07:53 <Zakim> -??P11
08:08:13 <Zakim> +??P11
08:08:54 <HadleyBeeman> Agenda: +1-617-761-6200
08:09:10 <HadleyBeeman> s/+1-617-761-6200/http://www.w3.org/egov/wiki/Main_Page
08:09:30 <LaurenceNZ> LaurenceNZ has joined #egov
08:09:58 <PhilA> q-
08:10:28 <HadleyBeeman> Tomasz: We'll be looking at the use of social media by administrative and political systems, and who benefits. How to measure the benefits, account for the risks, processes and methods.  Experiences that exist throughout the world.
08:10:48 <HadleyBeeman> Topic: Webmonitoring in Groningen, Renske Stumpel, Municipality of Groningen, Netherlands
08:11:00 <HadleyBeeman> speaker absent
08:11:11 <HadleyBeeman> Topic:  Social Media Use by Government of India, Neeta Verma, National Informatics Center, India
08:12:04 <HadleyBeeman> Neeta:  Already have a reasonably good presence on social media sites, but use for government functions is quite low.  Picking up in the last 6 months.
08:12:29 <laurencenz> laurencenz has joined #egov
08:12:57 <HadleyBeeman> … How do you effectively manage the presence?  24/7 operations, fast responses, communicating at the level of the people there.
08:13:37 <Laurence__> Laurence__ has joined #egov
08:13:44 <HadleyBeeman> … In India we are exploring different models.  Credibility and effectiveness are the key concerns in taking these decisions.
08:14:13 <HadleyBeeman> … Motivation:  most common one is promotion (gov programme, policy, place, entity or specific people)
08:14:49 <HadleyBeeman> … Social, education, health, hygiene, personal safety.  Make people aware of things.
08:15:42 <HadleyBeeman> … We have over 7000 gov websites; citizens won't visit them daily. We use social media to distribute these messages to people.
08:15:48 <Zakim> +??P12
08:16:04 <PhilA> zakim, mute ??P12
08:16:04 <Zakim> ??P12 should now be muted
08:16:11 <edsu> PhilA++
08:16:54 <HadleyBeeman> … public consultation: body called Planning Permission extensively used social media to call for submissions for proposals from planners, academics, etc for a 5 year plan (schemes, allocation of funds)
08:17:29 <HadleyBeeman> … Learning that put it there isn't enough.  You have to do a lot of outside promotion to get meaningful feedback.
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08:17:54 <HadleyBeeman> … Big question:  How do we leverage this media to connect with these citizens? 
08:18:40 <HadleyBeeman> … How do we leverage this media to deliver public services?  Some experiments have been done in this.  Counting population (census)
08:19:12 <HadleyBeeman> … The agencies used social media to explain when the teams would visit which villages to distribute the biometric cards for the census.
08:19:53 <HadleyBeeman> … The Post is a major media for people to communicate (letters, sending money, etc).  They are active on Twitter to support users.
08:20:36 <HadleyBeeman> … Multilanguages:  Facebook pages are in Hindi but also translated into multiple other languages.
08:21:34 <HadleyBeeman> … The Passport Service helps people on Twitter with documents, delayed deliveries, status of passport applicaiton, etc.
08:21:50 <HadleyBeeman> … We mostly use Facebook, Youtube, Flickr and Twitter.
08:22:28 <HadleyBeeman> … We have three tiers of gov:  central government, state governments (35 independent) and district administrations, and village-level government
08:23:20 <HadleyBeeman> … These tiers are using social media.  Our new president updated the facebook and youtube pages by the second day in office.  Cabinet-level ministers also have a presence on these pages.  Primarily to connect to citizens, get input.
08:24:17 <Laurence__> Who is allowed to post to the agency Facebook or Twitter account?
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08:24:33 <PhilA> q+ Laurence__
08:24:45 <HadleyBeeman> … Announcements about traffic jams, traffic violations.
08:25:52 <HadleyBeeman> … Central/Federal government: foreign relations have been using social media to make announcements, issue press releases (Indian south side visa information, info for visitors)
08:26:07 <NigGreenaway> NigGreenaway has joined #egov
08:26:24 <HadleyBeeman> …  Dept of Finance:  gather comments at budget time.  Initially just on their own website, now on Facebook too
08:27:12 <HadleyBeeman> … State governments:  using social media for promotion, awareness, public notices for a particular locality.  Information sharing.
08:27:56 <HadleyBeeman> … Tourism corporations:  promotion of various places for tourists.  State of ? is integrating their website with social media places.
08:28:55 <PhilA> s/ State of ?/ State of Kerula/
08:28:59 <tomasz> Is there evidence that the government is listening in a systematic way to social media inputs to inform decisions?
08:29:03 <HadleyBeeman> … Some organisations begin with a lot of enthusiasm but can't sustain it.  Possible reasons: no institutional arrangement for ongoing work, may have been campaign-driven.
08:30:14 <HadleyBeeman> … Department for IT has formulated guidelines for the use of social media.  Neeta will post the URL here
08:30:57 <PhilA> q- Laurence__
08:31:20 <HadleyBeeman> Neeta: (response to Laurence__ ) It's primarily a government representative who is allowed to post.
08:32:25 <HadleyBeeman> … Ex:  taking input on people affected by traffic violations
08:32:43 <HadleyBeeman> … Ex:  Department of Post
08:33:14 <HadleyBeeman> … Ex:  Passport Service. (examples as above)
08:33:57 <Zakim> -??P11
08:34:17 <Zakim> +??P11
08:34:54 <Laurence__> P11 Laurence
08:35:15 <HadleyBeeman> Neeta:  (response to tomasz) Delhi police have a complete department, recording input with analytics.  Also other groups may be watching the media, but nothing officially shared.
08:35:56 <HadleyBeeman> Topic: Using Social Media for Data Science and Journalism, Brand Niemann, Semantic Community
08:36:02 <PhilA> slides are linked from the Wiki
08:36:05 <HadleyBeeman> slides: www.w3.org/2012/08/BrandNiemann08062012.pdf
08:36:18 <Laurence__> Big praise for Brand getting up at 4am!
08:38:51 <HadleyBeeman> Brand: Data science and data journalism.  Best example:  the Guardian, Simon Rogers.  Using Drupal and Google Spreadsheets.  
08:40:37 <HadleyBeeman> … The Guardian created a tremendous amount of interest with Wikileaks data.  That's what we're trying to do with government data.
08:42:36 <HadleyBeeman> … Key in data journalism: modelling and visualisation.  Uses MindTouch for the Data Journalism Handbook.
08:44:42 <HadleyBeeman> … I use a 5 step process: 1. Build knowledge base in MindTouch, 2. build indices in Excel,  3. precondition the structured data, 4. import into Spotfire, 5. write the story
08:46:27 <PhilA> Slide 9 shows the table
08:47:02 <HadleyBeeman> … Highlights a problem:  the data in this Guardian example (about their data journalism) doesn't match the table representation of it, nor the article about it.
08:47:28 <PhilA> Now on slide 14
08:47:50 <PhilA> Oh, sorry, I'm jumping ahead, stick with 11 :-(
08:47:53 <HadleyBeeman> … Sometimes the data isn't published at all
08:48:08 <HadleyBeeman> q+
08:49:31 <HadleyBeeman> … Example of the Digital Agenda for Europe and European debt web
08:50:32 <HadleyBeeman> … Example: encouraged Eric Busboom of Clarinova to grow his business by asking investors to help provide data science and data scientists.
08:50:47 <PhilA> ack HadleyBeeman
08:51:03 <PhilA> HadleyBeeman: You talked about creating a Knowledge Base - what exactly do you mean by that?
08:51:48 <PhilA> Brand: Yes, 2 ways. A Netherlands tool, Be Informed, uses a lot of Sem Web tool. In my case I use MindTool to create structure from unstructured data
08:52:09 <PhilA> ... benefit is the matching of structured and unstructured data
08:52:46 <HadleyBeeman> Tomasz:  Which standardisation from W3C do you see enabling data science and data journalism?
08:53:58 <HadleyBeeman> Brand:  I've explored it with OASIS and OMG, but not W3C.  OMG have started a new smart data coalition who are focused on results with data, business cases with examples, before standards work.  OASIS are just starting to think about it.
08:54:29 <HadleyBeeman> Brand:  the Intelligence community is just starting to explore the role of data journalism for intel analysts as well.
08:55:16 <HadleyBeeman> Lawrence__:  Looked at O'Reilly's 7 most powerful data scientists, as mentioned by Brand. They're all American.  Any comments on the US/UK role internationally?
08:56:14 <HadleyBeeman> Brand:  Best merging of data scientist of data journalism seems to be at the Guardian.  Transition for print press to electronic journalism to survive. We hope to emulate that at AOL Goverment.
08:56:55 <HadleyBeeman> Topic: http://www.w3.org/egov/wiki/images/f/ff/Presentation-Lukasz.pdf, Lukasz Porwol, DERI, Ireland
08:57:05 <HadleyBeeman> slides: www.w3.org/egov/wiki/images/f/ff/Presentation-Lukasz.pdf
08:57:30 <dickson> dickson has joined #egov
08:57:30 <PhilA> lukasz: is from http://www.deri.ie/
08:57:53 <Brand> Work for US Intelligence Community: http://semanticommunity.info/AOL_Government/Semantics_and_Ontologies_for_the_Intelligence_Community_Working_Toward_Standards/STIDS_2012
08:58:10 <HadleyBeeman> Topic: eParticipation and Transport Management: Galway TF 
08:58:43 <HadleyBeeman> lukasz: Initiative begun with strategic, public issue about traffic load.  
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08:59:33 <HadleyBeeman> Lukasz: Main objective: identify the short-term measures to address the traffic difficulties.  Approach: crowdsource input.  Ask citizens what the problems were and how to fix them.
09:00:24 <HadleyBeeman> ... Step 1.  Stakeholder engagement, across a variety of citizens.  
09:00:55 <HadleyBeeman> … and media.
09:01:50 <HadleyBeeman> … and local gov, Galway Chamber of commerce, Galway Transport Unit, local business like Engineers Ireland West, academia, domain experts in civil engineering, citizens.
09:01:57 <Zakim> -??P9
09:02:01 <Zakim> + +6038995aaff
09:03:18 <HadleyBeeman> … Step 2. eParticipation:  design of a web platform.  Requirements designed with stakeholders.  Digital participation and  offline participation to include the digitally excluded who aren't online. 
09:03:45 <HadleyBeeman> s/offline/offline (classic)
09:04:14 <HadleyBeeman> … Used Facebook and Twitter to attract as many citizens as possible
09:05:09 <HadleyBeeman> … Step 3.  Service management:  respond immediately to comments posted.  Encourage people to contribute by demonstrating that their input is taken seriously. Traditional media (radio etc) were helpful to disseminate the message.
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09:06:08 <HadleyBeeman> Step 4.  Political process:  People felt included and participated.  We reached the complete stakeholder set (2500 people targetted out of 76000 residents)
09:06:31 <HadleyBeeman> s/Step 4/... Step 4
09:07:15 <HadleyBeeman> … We are in the process of compiling the feedback. We want to create a second loop by providing feedback to the cities.
09:07:18 <Zakim> +??P9
09:07:25 <vivienne> zakim, ??P9 is vivienne
09:07:25 <Zakim> +vivienne; got it
09:08:01 <HadleyBeeman> … Most of the social media traffic was generated by the newspapers and the radio, from their own social media presences.
09:08:14 <vivienne> zakim, mute me
09:08:14 <Zakim> vivienne should now be muted
09:08:41 <PhilA> Interesting that trad media use social media to disseminate their stories about what DERI put on social media
09:09:19 <HadleyBeeman> … Conclusion:  this ran well locally, because we could bring all the stakeholders together.  We were contacted by university students in Scotland, who wanted to apply a similar approach to Edinburgh.
09:10:46 <HadleyBeeman> … Next steps:  Since our own Facebook and Twitter accounts didn't generate much traffic, we would want to integrate more closely with them to investigate it further.  Semantic technologies to manage the data (comments) so the decision makers could provide fast feedback. 
09:10:59 <HadleyBeeman> … Fewer channels may be more successful. 
09:11:42 <HadleyBeeman> Elsa: What type of tools did you use to find meaning in the 78000 Facebook impressions?
09:12:07 <HadleyBeeman> Lukasz:  I used the free standard Facebook tools, similar to Google statistics. 
09:13:32 <HadleyBeeman> … Also, to add:  we collected the feedback, but how to push decision makers to respond?  There is no formal way for this to happen.
09:13:35 <PhilA> lukasz: Call an election? That gets them listenting...
09:13:53 <HadleyBeeman> Topic: http://www.w3.org/egov/wiki/images/0/0e/Singapore_eGovernment_%26_eEngagement_W3C_06_Aug_2012.pdf, Lark Yang TAN, IDA International, Singapore
09:16:22 <PhilA> Singapore main gov portal is http://www.gov.sg/ and gets used a lot
09:16:26 <HadleyBeeman> Lark:  www.gov.sg - the Singapore official electronic communication platform.  Information, ways to communicate with people on the key news, changes in the government, new policies.
09:17:29 <HadleyBeeman> … We conduct 2 annual surveys:  the Survey on Business and the e-Government Customer Perception Survey.
09:17:59 <HadleyBeeman> … 97% of businesses choose to conduct their transactions with government electronically
09:18:28 <HadleyBeeman> … E-engagement is therefore not entirely new.  But the feedback mechanism from the public to the government is.
09:19:14 <HadleyBeeman> … Motivations:  social economic and benefits to the people.
09:20:05 <HadleyBeeman> … REACH: Reaching everybody for an active citizenry at home.  Government unit to engage and connect with citizens — traditional means and the e-platform.
09:21:24 <HadleyBeeman> … Now, we can get almost real-time sentiment from the web.  Used to take months or more to reach the upper echelons of government and the response with similarly take months to implement.  This is transforming the speed.  Also a challenge to government to meet that speed.
09:21:33 <edsu> nice point re: importance of real-time
09:21:49 <HadleyBeeman> +1 to edsu
09:22:25 <HadleyBeeman> Lark:  Have taken into consideration evidence that adoption of these technologies is high.
09:23:15 <HadleyBeeman> … Facebook, Twitter, etc. — we have virtually no control.  We have embraced that, supplemented with some of our own platforms to send those messages.
09:24:05 <HadleyBeeman> …  Key: don't forgo traditional communication (telephone).  Embrace them with the new media (incl forms, podcasts, videocasts, blogs, etc)
09:24:59 <HadleyBeeman> … We have added in e-consultation papers, reaching a younger, more network and more international group than 
09:25:04 <HadleyBeeman> … before.
09:26:26 <HadleyBeeman> …  We engage on daily issues, gather feedback through "likes" on Facebook, create microsites for follow-ons by the respective agencies.
09:26:28 <Zakim> -neeta
09:27:16 <HadleyBeeman> …  Youthvibes.sg is specifically aimed at gathering feedback from youth, to distribute it to the appropriate agency
09:28:42 <HadleyBeeman> … Lessons learnt:  feedback comes fast and furious.  Good tool to keep you relevant to the people, increase the public's satisfaction with their government's efforts for the benefit of society.
09:29:57 <Brand> Knowledge Base: http://semanticommunity.info/Be_Informed_4 and new slides at end of http://semanticommunity.info/@api/deki/files/18968/BrandNiemann08062012.pptx
09:30:01 <HadleyBeeman> … We are also opening up non-sensitive data on data.gov.sg
09:32:12 <HadleyBeeman> Tomasz:  Is there evidence that social media contributions are taken into account in government decision making in Singapore?
09:33:03 <PhilA> rrsagent, draft minutes
09:33:03 <RRSAgent> I have made the request to generate http://www.w3.org/2012/08/06-egov-minutes.html PhilA
09:33:12 <HadleyBeeman> Lark:  Yes.  All key gov agencies in Singapore have a quality feedback manager, who will go through this feedback and ensure they are being addressed and replied to.  "No wrong door"  policy
09:33:36 <Brand> Knowledge Base for recent 2012 OGDC: http://semanticommunity.info/AOL_Government/2012_International_Open_Government_Data_Conference
09:33:55 <HadleyBeeman> Thanks, Brand, for the follow-up points.  Appreciated!
09:34:05 <PhilA> rrsagent, generate minutes
09:34:05 <RRSAgent> I have made the request to generate http://www.w3.org/2012/08/06-egov-minutes.html PhilA
09:34:16 <PhilA> Thanks to Hadley - hard session to scribe
09:34:29 <edsu> :-)
09:34:37 <PhilA> Yes, Jeanne is now in Gale Crater and tweeting live
09:34:46 <vivienne> bye
09:34:48 <Zakim> -brand
09:34:50 <Zakim> -??P11
09:34:50 <Zakim> -??P8
09:34:51 <vivienne> vivienne has left #EGOV
09:34:52 <Zakim> -kramw
09:34:52 <Zakim> -??P12
09:34:54 <Zakim> -niggreenaway
09:34:54 <Zakim> -edsu
09:34:55 <Zakim> - +8532871aabb
09:34:55 <Zakim> -PhilA
09:34:57 <lukasz> Thanks a million!
09:34:57 <Zakim> - +6038995aaff
09:35:03 <Zakim> -lukasz
09:35:12 <HadleyBeeman> phila, are you happy sorting the minutes?
09:35:19 <PhilA> Yes, I'll do that 
09:35:23 <PhilA> Thanks again
09:35:25 <HadleyBeeman> great, thanks. :) 
09:35:33 <HadleyBeeman> No problem;  it was a good session.  Hope all's well with you!
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09:35:35 <Zakim> -HadleyBeeman
09:35:40 <HadleyBeeman> have a great Monday, all!
09:36:05 <HadleyBeeman> :) Enjoy.  I'm sure it's very well deserved!
09:36:20 <PhilA> rrsagent, generate minutes
09:36:20 <RRSAgent> I have made the request to generate http://www.w3.org/2012/08/06-egov-minutes.html PhilA
09:40:36 <Zakim> disconnecting the lone participant, vivienne, in T&S_EGOV(Eurasian)4:00AM
09:40:38 <Zakim> T&S_EGOV(Eurasian)4:00AM has ended
09:40:38 <Zakim> Attendees were +91.11.24.36.aaaa, PhilA, +8532871aabb, lukasz, +1.703.281.aacc, HadleyBeeman, +44.122.330.aadd, neeta, kramw, +44.786.783.aaee, niggreenaway, brand, edsu,
09:40:38 <Zakim> ... +6038995aaff, vivienne
09:46:51 <PhilA> rrsagent, generate minutes
09:46:51 <RRSAgent> I have made the request to generate http://www.w3.org/2012/08/06-egov-minutes.html PhilA
10:28:16 <PhilA> PhilA has left #egov
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