habit is little help, here (public comment)

Raised by:
Bill Doyle
Opened on:
From public comments
raised by: Al Gilman

habit is little help, here
where it says, in 10.1.4 Habit formation
Persistent use of any interface will cause the user to develop
habits. A user interface should leverage habit formation to shape
the user\'s workflow
please consider
you are dealing in exceptional situations; can\'t rely on habit to deal
effectively with threats, unless you want to make disaster habitual. Why do
we hold fire drills? Not because people are going to make a habit of using
the stairs for exit, but precisely because they don\'t. They need to have
things within their recall that are beyond the habitual. That\'s the
performance point where we are working, here.
please consider
Model and prioritize the full security infoset and actions.
Recommend good practice as to what to engage the user with and when
predicated on articulated assumptions of a default delivery context.
The Screen Reader (for example) and not the Working Group
has enough knowledge of the user experience and habits to make
appropriate presentation-pruning and presentation-effect-binding decisions.

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Related emails:
  1. Re: ISSUE-56: habit is little help, here (public comment) (from on 2007-04-19)
  2. ISSUE-56: habit is little help, here (public comment) (from on 2007-04-17)

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