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Summary: Web Services Directory (cont.)
Example Problem - Big Government:
- Walk in the door, look at the sign
- One line to get a form (-109;Am I in the right line?-108;)
- Another line to process/approve the form
- Another to pay
- -109;Sorry, go back, you can-110;t do that here-123;-108;
Solution
- Access Controls: Can-110;t go any farther than allowed
- Single data source: Go all the way to the 7th floor only to find out the office is moved - forgot to update the sign
- Services that aggregate services: Help desk - they know the sequences of lines and windows.